Systems Administrator
Resume:
Veronica Ann Pino
Albuquerque, NM 87102
*********@*****.***
SYSTEMS ADMINISTRATOR
Highly motivated systems administrator offering several years experience in a variety of system applications.
Experience configuring, monitoring, upgrading, and maintaining several systems software applications and related infrastructures.
Strong analytical and relationship skills, able to work with vendors, end users, and other customers to troubleshoot complex system issues.
EDUCATION
1985 - Graduated Bernalillo High School
1986 - Graduated with certificate in Microcomputers/Accounting from Mile Hi College
IT EXPERIENCE
Systems Administrator
Albuquerque Police Department – Technical Services Division.
4/2007 – 12/2012.
Systems Administrator for APD Technical Services Department. Assisted in the implementation of new Tiburon Records Management/Automated Records System/Copperfire systems application; as well as, Linx, Justice Data Link, Coplogic.
Created all code tables for new Tiburon Records Management systems.
Created all profiles and securities for Tiburon Records Management; as well as continued maintenance.
Worked directly with Tiburon engineers and end users to create reports to be utilized in Copperfire.
Worked with third party vendor engineer to map data from previous records applications to new Tiburon system; as well as create reports to be utilized in the retrieval of legacy data.
Created various types of queries in order to retrieve specific data as requested. Queries created utilizing Crystal Reports, query tools in New World Records Management System and Access.
Maintained seven systems applications and related servers.
Troubleshooting problems incurred by officers and civilian staff in reference to systems applications.
PC/tough book support.
Trained end users on newly implemented system upgrades and changes.
Systems Administrator/Supervisor
Albuquerque Police Department – Records Division
2001 - 2007
Consulted AdHoc committee during the review, selection, and implementation of new records management system.
Systems Administrator for the New World Records Management System; maintained and upgraded system as required.
Created, maintained profiles and securities for the New World Records Management System.
Created several queries within New World as requested for various users, including providing data for criminal investigations.
Troubleshooting problems incurred by end users.
Due to frailty of legacy application ACOPS was the only individual allowed to access and enter data into said application.
Supervised 4 different units within Records Division. Supervising up to 25 employees.
Created and maintained scheduling of supervised employees to ensure coverage.
Interviewed/selected/trained new employees for Records Division.
Lead Clerk/Data Entry Operator
Albuquerque Police Department – Records Division
1987 - 2001
Interview/train new employees. Created and maintained scheduling of supervised employees to ensure coverage. Supervised Entry information from police reports and supporting documents. Assisted supervisor.
Bueno Foods – Accounts Receivable
1986
JCP Telecommunications Services – Customer Service
1986
Economy Drain Cleaning Specialist – Customer Service, Accounts Receivable/Accounts Payable.
1983 – 2007
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