Customer Service Data Entry

Vanessa Buiey

********@*****.*** ●954-***-****

Objective

An able, enthusiastic, skilled, dependable, goal orientated and reliable customer service agent seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, organization skills and the ability to follow through.

Skills Summary

Customer Service Report Preparation Written Correspondence

General Office Skills Typing Computer Savvy Windows

Quick Book and Outlook Excel and Power Point

Standard Office Machines Front-Office Operations Data Entry

Medicare D Medical Terminology

Professional Experience & Employment History

AMERICAN HEALTH ASSOCIATES 05/13-08/2016

Client Service Representative (Part Time):

Taking Stat orders from nursing homes doctors’ offices, dispatching phlebotomist

Maintain records by updating patient information and results.

Communicating with phlebotomist to ensure requisitions are received and specimens are delivered to appropriate facilities.

Customer service skills maintain a positive attitude on the phone when handling customer calls

Resolves service problems by clarifying the nurses complaint; determining the cause of the problem

Data entry on new patients and efficiently imputing information

Processing blood for testing

CONVEY HEALTH SOLUTIONS 12/12- 05/13

Customer Care for CVS Caremark:

Inbound calls from beneficiaries enrolled into the Part D program. Assist customers with

updating account information, providing plan information, and resoling issues with

utilization of the plan.

Education beneficiaries on how part D plan works, including benefits, cost of sharing

and level coverage.

Updating account information such as billing options and phone number updates.

Assist pharmacies, nursing homes, doctor office with prescription denials and errors

and how to obtain prior authorization forms for prescriptions that is not covered on

the tier.

Research premium billing discrepancies and prescription claims processed

Accepted payment over the phone for premium billing

TRANSHIRE (STAFFINGAGENCY)CUSTOMER SERVICE 02/12 – 10/12

PLAZA RESEARCH/MARKET RESEARCH RECURITER:

Analyzing possible tester for agency requirements and tight deadlines

Outbound Calls

Forming group dynamics for marketing purposes

Completing and documenting the correct responses for a possible recruit

Communication and Listening Skills

GLOBAL RESSPONSE (CALL CENTER) 07/11 - 12/11

CUSTOMER SERIVCE/ORDER TAKING for (Metropolitan Museum of Art and Crate and Barrel):

Inbound calls, emails and assist customers with orders also product inquiries

Inform current and prospective customers of promotions and how to obtain new or upgraded apparel

or accessories

Assure customers to satisfaction, respond to queries, also solve problems and responsible for meeting

quality standards and objectives.

Accepting and securing payments over the phone

TAG (Call Center) 04/09 - 01/11

RESERVATIONS AGENT/ CUSTOMER SERVICE for (JetBlue Airlines);

Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency and patience.

Demonstrated proficiencies in telephone service in high-call volume. Calmed displeased customers

by researching and rapidly providing solutions to problems and rebuilt client trust to prevent the

loss of any accounts.

Excelled in a booking program called Sabre which was used to book flights, look up flights, sitting

charts and other flight accommodations.

Education

DILLARD HIGH SCHOOL – Fort Lauderdale FL, 33313

High School Diploma, 2007 GPA: 3.89/4.0

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