Customer Service Home Health

Ramona Rufai

Hospital Liaison/Facilitate Discharges - Total Home Health

Chicago, IL

*******@*******.*** - 773-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Hospital Liaison/Facilitate Discharges

Total Home Health - Elgin, IL - January 2014 to Present Promotes company products and services in a professional and creative manner. Responsible for taking and processing patient orders and forwarding orders to appropriate branch for delivery from on-site account facility. Review accounts and input intakes. Make sales calls and track them using the call log. Call on high potential case managers, doctors and other sales targets in assigned account area determined by ASM and DVPS. Responsible for following up on all referrals in assigned accounts. Work closely with customers to resolve complaints. Develops new customer contacts in order to achieve referrals from accounts that have minimal to no referral history with Total Home Health. Responsible for enhancing branch revenue budgets by developing new business leads, as well as servicing the new accounts. Works with branch personnel to ensure high level of customer satisfaction. Sets up and deliver hospital in-services on products and services. Maintains accurate records on prospective and active accounts. Ensures timely completion and submission of itineraries and call reports. Effectively work and coordinate timely discharges with Customer Care Center and/or Branch Customer Service Team. Instruct patients on equipment use before hospital discharge Meet or exceed starts goals for designated area.

Teller

A-All Financial Service - Lincolnwood, IL - June 2008 to April 2010 Promote and maintain positive relations with all contacts, customers and potential customers. Comply with all department and company policies, procedures and contribute to the fulfillment of objectives and goals. Perform as a team member in allocating and coordinating the work flow. Operates a teller's window to serve customers by, receiving, verifying distributing cash and endorsements and giving customers their receipts. Identifying customers and cashing checks, for authorization to cash checks, verifying signatures. Providing additional customer services including, Money Orders, Stop Payments, Balances cash daily Accepting (bill) payments for all products and services May be responsible for bank opening/closing. Promote products and services; consistently cross-sells products at every opportunity. Makes concentrated effort to solve customer problems. Follows teller over/short policy. All other duties as assigned. Continuing Review Specialist of Adverse Events (AE s and Protocol Variances) Western Institutional Review Board - Olympia, WA - May 2003 to May 2008 Compiles all information regarding adverse events involving sites WIRB oversees. Identifies specific site adverse events is involved with. Accurately records the situation information in database (for site specific situation), detailing description of event and diagnoses form obtained documentation. Ensures all documentations of such events are done in compliance with governing rules and regulations. Faxes of acknowledgements notices of serious adverse events are documentation, when requested. Forwards information about adverse events to medical personnel for review and possible action to be taken in response. Physically file adverse events documentation in Adverse Events filing system. Complete other task as assigned by supervisor. Adverse Events and Protocol

EDUCATION

Admin/Information Systems

University of Phoenix

October 2014 to Present

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