Customer Service Security Officer

MaryAnn Duran

**** ****** ****** ****. #* Lakeside, CA 92040

619-***-**** **********@*****.***

OBJECTIVE

A position as Security Officer.

QUALIFICATIONS

Ten years experience providing security services. Detail oriented, highly organized, problem solver, with excellent verbal and written communication skills. Easily develop and maintain client relationships. Bilingual English – Spanish.

EXPERIENCE

Allied Barton San Diego, CA 2007 – present

Hospital Security Officer. Patrol hospital property and report any violations, safety hazards, or other discrepancies. Monitor cameras and notify patrol guard of any suspicious activity. Lock down units, prevent patients from leaving unit without a staff member, assist staff with out of control patients, and restrain patients as required. Coordinate actions to ensure proper care and safety of patients and staff. Escort fire department and EMT personnel in and out of building for patient delivery and pick up. Monitor visitors and ensure proper identification; inform visitors of hospital rules and monitor actions. Accurately document all visitor entries and exits, patient behavior, and security incidents. Assist hospital staff in a wide variety of patient services.

Specifically requested by hospital staff to work in lockdown unit.

Suggested new procedures that increased guard and hospital staff safety.

Go–to person for a wide variety of safety and customer service issues.

Elite Show Service San Diego, CA 2005 – 2007

Security Officer. Served as both guard and usher at sports events, concerts, etc. Checked visitor bags, assisted guests as requested, and ensured safety.

Staples Chula Vista, CA 2003 – 2005

Clerk. Opened, closed, and stocked store. Managed registers and cashiered. Managed inventory. Assisted customers in locating products and creating special orders.

Lindberg Parking San Diego, CA 2001 – 2003

Customer Service Representative. Met and greeted customers, and arranged taxis or shuttles. Developed a company training manual that assisted both employees and customers in accurate and efficient transportation to desired locations.

Previous customer service experience 1986 – 2001 Worked in retail clothing, music, and gift shop sales. Assisted customers in product selection, up sold products, and managed inventory.

US Army 1980 – 1986

Supply Sergeant. Organized and managed Arms Room.

First time Arms Room ever passed inspection.

AWARDS

Soldier of the Month, three consecutive months

Three Army Achievement Medals

One Army Commendation Medal

LICENSES/CERTIFICATIONS

Guard Card First Aid/CPR certified HIPAA certified

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