Customer Service Sales
Resume:
PAUL REA SILVEO
**********@*****.***
Mob. no: +971-*********
Dubai, U.A.E.
QUALIFICATIONS
Eight years working experience in the field of Sales & Marketing focusing on providing efficient customer service satisfaction. My work experience helped me developed time management skills, multi-tasking & interpersonal skills which greatly increase my effectiveness in daily tasks with colleagues and customers. A reliable, trustworthy and conscientious individual who is able to handle pressure, who work as team and most importantly inspire customers to make a purchase.
EMPLOYMENT EXPERIENCES
January 15,2016 to present Barista/Cashier
Caribou Coffee, Al Sayer Corp. UAE
Duties/Responsibilities:
Organizing stocks and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.
Working to ensure standards of hygiene are maintained and the store complies with health and safety regulations.
Greeting costumers and take orders.
Ensure all drinks we serve are all in standards.
Understands & support store operations, policies & procedures.
Ensure to inform the costumers of new promotions and products to increase sales.
Provide prompt, courteous costumes service & professionally resolves costumer’s issue.
Performs daily and shift cleaning of store equipment.
Performs other duties as required by the Supervisor or store manager.
July 2012 to July 2014 Manager in Training/Asst. Store Manager
Dominos Pizza. Allamar Corp. Riyadh, KSA
Duties/Responsibilities:
Organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.
Working to ensure standards of hygiene are maintained and the store complies with health and safety regulations.
Ensure to inform the customers of the new promotions and new product to increase sales.
Ensuring high standards of customer service is maintained.
Preparing reports and other performance analysis documentation.
Supervise staffs during shift, scheduling and evaluation.
Understand & support store operations, policies & procedure.
Provides prompt, courteous customer service & professionally resolves customer’s issue.
Provides training assistance to the new staffs.
Assumes Store Manager Responsibilities when needed.
Performs other duties as required by the Supervisor or Store Manager.
February 2009 to April 2012 Sales Assistant/Associates
SM City, Iloilo City, Philippines
Duties /Responsibilities
Welcoming customers with pleasant and warm greetings.
Assisting shoppers to find the goods & products they are want.
Stocking shelves with merchandise.
Answering queries from the customers.
Responsible in dealing with customer complaints.
Working with established guidelines, particularly with brands.
Keeping up to date with special promotions & putting up displays to ensure the store is well presented.
Keeping a complete track of sales on particular day.
Ensure customers satisfactions and safety at store.
Helping the new employees in understanding rules and regulations in the store and giving appropriate training.
October 2006 to December 2008 Account Specialist
San Miguel Brewery Inc., Iloilo City, Philippines
Duties/Responsibilities
Monitoring daily sales to hit monthly targets.
Ensure all booking will be delivered.
Open new outlets.
Follow the plans and programs of the company to increase sales.
Inform all outlets of the new promotions to increase sales.
Cash count, do daily sales report and collection will be deposited everyday.
Ensure all sales invoices signed by the customers for confirmation and audit purposes by the Finance Department.
Report directly to the sales supervisor.
Performs other duties as required.
July 2005 to August 2006 Salesman (Spare parts & Used Cars)
ZTS Auto Shop, Iloilo City, Philippines
Duties/Responsibilities
Spare Parts
Prepares quotations for available parts & forward inquiries for non-available parts to supplier.
Recommend substitution for unavailable parts.
Identifies part number as needed by the customers.
Prepares invoices for received & sold parts.
Take the inventory of the stock daily.
Maintains customer’s data base.
Used Cars
Ensure the customer understands the vehicle’s operating features, warranty and paper works.
Determine the needs of the customer.
Established relationship with the new customer.
Maintain an owner follow-up system that encourages repeat business and referrals.
Reports to the Sales Manager regarding objectives, reviews and planned activities.
SKILLS/SOFTWARE USAGE
Computer Literate: Microsoft Word and Microsoft Excel.
Fluent in written and verbal English communication
Ability to speak and understand basic Arabic
Ability to deal with different types of people of any nationalities.
Self-motivation & drive, confident and determined approach.
Customer oriented, helpful and polite to every individual.
EDUCATIONAL BACKGROUND
BACHELOR OF SCIENCE IN COMMERCE - Major in Marketing
University of san Agustin
Philippines
PERSONAL INFORMATION
Date of Birth : October 9, 1976
Civil Status : Single
Nationality : Filipino
Visa Status : Employment
REFERENCES
Available upon request
I hereby certify that the above preceding statements are true and correct to the best of my knowledge and belief
Contact this candidate