Customer Service Office

Renee Perry-Portee *************@*****.***

*** * **** ****** 708-***-**** Bellwood, IL 60104

LCPC - Behavioral Health Professional

Service Focused ~ Deeply Committed ~ Compassionate Leader

Service-focused Licensed Clinical Professional Counselor with a strong commitment to serving the needs of disadvantaged youth and adults, including homeless, emancipated youth and special-needs populations. Consistently excelling in program planning with documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings.

TENACIOUS ACHEIVER… Professional trained in Non-Violent Crisis Intervention (CPI) and Illinois Mental Health Code, skilled in case planning and management, client advocacy, community-client relations, community outreach, life skills counseling, and overall behavior therapy for individuals at all stages of life. Consistently able to handle mixed cased loads revolving around clients in need of individual therapy, family counseling, group counseling, and/or case management including clients with Major Depression Disorder, Bipolar Disorder, those needing domestic violence counseling, and/or drug and alcohol counseling.

ADEPT STRATEGIST... Cultivating relationships to ensure I am able to consistently meet the needs of groups and individuals I am charged to work with. Skilled in building community support, key coalitions, and strategic interagency partnerships. Backed by solid credentials and equal strengths in program, personnel, and case management in addition to strength in mental health assessments, developing treatment plans, conducting medication training

Professional History

Circle Family Healthcare Network 2014-Present

Director of Behavioral Health Services

Manage DHS, DCFS Contracts according to the State of Illinois requirements; develop and implement division objectives; ensure accurate stats are reported to DMH; establish and maintain linkages for a holistic array of services for the client; oversee compliance for all contract goals and objectives; participate in negotiation of issues relating to support for the program; reports directly to the CEO; Office Manager, Parent Training Coordinator, Site Coordinator, and other staff as needed; recommend hiring and dismissal of staff; a member of the Executive Team; voucher and approve expenses and participate in the performance improvement process to promote quality of services.

Circle Family Healthcare Network 2005 - 2014

Therapist III

Directly responsible for conducting patient and family assessments and developing individualized treatment plans that define services and interventions. Updating treatment plans according to documentation requirements adhering to practice standards and to data collection and reporting protocols. Maintaining a mixed case-load of patients whom not only need various forms of counseling but also those with varying disorders at all stages of life. Coordinating the provision of clinical services for patients with other programs and/or medical services. Ensuring that all necessary case information is documented to ensure that adequate and accurate billing is able to be performed.

Reflections Center for Counseling (Private Practice) 2012 - Present

Mental Health Therapist

Private practice owner providing comprehensive ongoing counseling and mental health assessments for individuals, couples, children, adolescents, and families. Managed all aspects of the counseling and assessments listed above.

West Suburban Realty 1995 -2000

Office Manager

Acted as a liaison between clients of WSR and the agents in regards to lead generation, transaction management, and conflict resolution. Managed office transaction pipeline in addition to troubleshooting problematic files in addition to maintaining agent schedules. Reviewed competitive market practices and made recommendations concerning adjustments to programs in related areas. Handled purchases of all office supplies and equipment.

Smile Success Dental Center 1992 -1995

Office Manager

Provided general supervision of front office functions. Supervised the work of front office staff to ensure scheduling is done properly, scheduling system is maintained and patient contacts are kept current. Regularly audited check-in and check-out process, assigned office tasks to clinical personnel, supplies and inventory. Handled all patient relations and customer service issues. Trained new front office personnel as necessary.

H. McNelty Christian School 1990 -1992

Teacher

Planned appropriate instructional experiences for students ensuring lesson plans were creative, innovative, and educationally challenging reflecting the educational progress plan as outlined by the school district. Monitored student progress for assigned courses of study. Modified instructional plans and materials to meet the needs of the students. Communicated and interacted with students, parents, community, and school district. Monitored appropriate records and followed required procedures and practices. Developed and executed appropriate classroom management plans.

Education - Licensure

National Louis University, Wheaton, IL: Master of Arts, Counseling ~ 2004

National Louis University, Wheaton, IL: Bachelor of Arts, Education ~ 1990

Licensed Clinical Professional Counselor (LCPC), Illinois since 2013 – License# 180008885

Licensed Professional Counselor (LPC), Illinois since 2006 – License# 178004485

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