Customer Service Microsoft Office
Resume:
Alicia Gray
Corning, Iowa 50841
Phone: 641-***-****
*********.**@*****.***
Over 11 years of manufacturing experience primarily in Leadership position also, Quality Control, Machine Operating, Inventories, Budget management, Customer Service and Supervisory Responsibilities.
Quality assurance supervisor-swan packing des moines, ia- July 2016 to present
Manage and schedule 10 quality tecs, write SOP, HACCP certified, GMP, SAP.
First shift production lead -Michael Foods Inc. Lenox, Iowa - February 2009 to Present
Scheduled and Supervised 65-85 Team members
Confirmed and Released Production Orders
Confirmation of Employee time and attendance
Responsible for proper product coding
Communicated Information to Team Members Daily
Monitored Daily performance
Encouraged TM’s to achieve personal and Department Goals
Ensured safety of others
Implemented Process Improvements and Prototypes
Mitigated Employee Issues
Utilized KPI information to close gaps
Operator Level 4 -Michael Foods, Inc. - Lenox, IA - 2004 to Present
Set up process equipment daily
Adhered to production schedule
Performed autonomous maintenance
Capability and knowledge to fluently operate 11 different machines and processes
Communicated issues to upper management
Reported safety issues
Continuously monitored processes and adjusted accordingly
Hourly Checks on Monitoring Equipment
Followed GMP’s
Quality control -Michael Foods, Inc. - Lenox, IA - 2004 to Present
Hourly HACCPP Documentation
Product Sampling
Performed Product Quality Tests
Environmental Monitoring
Enforced GMP’s and Good housekeeping practices
Pre-Op inspections
Maintained Food Safety Standards
Home Health Care Aide –Greater Regional Medical Center – Creston, Iowa – 2006-2009
Provided In home patient care
Assisted in Daily activities
General House keeping
Ensured Scheduled Appointments were attended
CNA - Certified Nursing Assistant -Crest Haven Care Centre - Creston, IA - 2006 to 2008
Assist Daily Activities
Physical Rehabilitation
Maintained Up to date Resident Records
Facilitated Resident Activities
Telemarketer -Creative innovations - Creston, IA - 2002 to 2004
Product Placement
Made Scheduled Calls
Procured New Customers
Cashier -Hy-vee - Corning, IA - 2000 to 2002
Stocked Produce
Operated Cash Register
Customer Assistance
Inventory
Custodial Duties
EDUCATION
Corning High School
Southwestern Community College
SKILLS
Microsoft office 2010
SAP
Autonomous Maintenance
Lean manufacturing
Control factor analysis
Constraint breaking
Kaizen
Certifications and Trainings
CPR & AED
First Aid Response
Blood born Pathogens
Confined Space Entry and Rescue
Hazwoper
HACCPP
Leadership Skills
Scissor Lift
Pallet Jack
Forklift
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