Customer Service Health

Brandy Wilkes

**** ******** ***

Saint Louis, MO 63111

Phone: 314-***-****

Email: *********@*****.***

SKILLS SUMMARY

Personable; work effectively with wide range of personalities

Highly motivated and dependable in achieving set goals

Consistently take the initiative to solve problems

Extremely well organized; follow through to the last detail

EXPERINCE

Anthem Blue Cross – Saint Louis, Mo July 2014-present

Health Program Rep I

Make outbound calls to members to persuade them to take advantage of their health benefits

Direct members to health coach or nurse

Remind members about their preventive health screenings

Assist with scheduling upcoming appointments

Areotek Staffing Agency Saint Louis, MO November 2013-July 2014

Health Outreach Specialist (WellPoint Inc.)

Make outbound calls to members to persuade them to take advantage of their health benefits

Direct members to health coach or nurse

Remind members about their preventive health screenings

Assist with scheduling upcoming appointments

Tekniligenz Inc. Saint Louis, MO July 2013-November 2013

Customer Service Rep

Answered incoming calls/emails from customers regarding machine issues

Made service tickets

Dispatch tech ordering supplies, mailroom, shipping

EDUCATION

Pattonville Senior High Saint Louis, MO

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