Manager City
Resume:
Greetings!
The Best Investments one can make his/her future. Goal Settings and planning is not enough. Good intentions must be put into action without hesitation.
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I am PAOLA ANGELINE L. ALVAREZ; 23 Years old with a Vast experience of cashier, finance officer and delivery coordinator, I hope you find my details of interest and I am looking forward to your response. Expertise in the above field was gained thru hard work, creative thinking and training, which I do believe I positively encompass. You will find me quick to learn and appreciative of details and I believe my knowledge and skills could be beneficial to your company. Should there be a chance of having it discussed and on how paramount I can serve the organization, please have my contact details
+639********* / ***************@*****.***
Very Truly Yours,
PAOLA ANGELINE LACAMENTO ALVAREZ
PAOLA ANGELINE L. ALVAREZ
40 South Central, Aurora Hill, Baguio City, Philippines
***************@*****.***
OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.
SKILLS and EXPERTISE
Adaptability and ability to work under pressure
Ability to perform Multi-tasking
Effectively communicating with customers in a professional and friendly manner
Computer Literate – MS Word, MS Power Point
Good communication skills
Willingness to Learn and Improve
Able to adapt to flexible work timings
Customer focused
The ability to interact with people calmly in a stressful environment
Team oriented
Patient and with good manners, respectful
WORK EXPERIENCE
SHAKEY’S (BAGUIO CITY, PHILIPPINES)
20 Kisad Road, Baguio, Luzon 2600, Philippines
June 2014 – June 2015
Cashier/Finance Officer/Delivery Coordinator
Cashier/Finance Officer Duties:
Well versed in performing monetary transactions such as giving and receiving change
maintain clean, neat and correctly stocked check stand and safe and secure work area
Knowledge of Fun Certificate, Sodexo Pass, Cash, Checks, Credit/ Debit cards, and refunds
Operates cash register and maintaining cash drawer
Performs Cashier daily report
Arrange and settles bill for held seminars and birthday parties
Generate and read Cashier Sales, Terminal and Financial Reports
Assist in maintaining a safe, clean and sanitary workstation at all times, including replenishing supplies (glassware, napkins, etc.), cleaning counters and POS monitors, etc.
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
Adhere to all company policies, procedures and practice, including pricing and discounting.
Communicate guest requests to Manager on Duty, as needed.
Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct and that there is adequate change.
Receive payment by cash and credit cards
Issue receipts or change due to customer
Delivery Coordinator Duties:
Answering phone calls
Provide support in pick-up and delivery of products according to customer orders.
Plan and coordinate product delivery activities to ensure accurate and timely deliveries to customers.
Obtain customer orders for product deliveries including product style, color, delivery date, address, and phone number
Contact customers to confirm delivery date and address.
Respond to delivery related inquiries and concerns from customers.
Make last-minute order adjustments as requested by customers
Notify customers about any delivery delays in advance.
Schedule deliveries and prepare delivery documentations
Provide outstanding services and ensure customer satisfaction.
Handle and transport hazardous products safely
Track the status of product deliveries and resolve any issues promptly.
Ensure that products are properly packed, stored and transported to avoid any accidents and damages.
Delivery dispatching.
Monitor delivery riders
EDUCATION
Collegiate (SY 2008-2016) BS in Hospitality and Tourism Management major in Travel and Tours Management (TTM)
Saint Louis University, Baguio City
BS in Hospitality and Tourism Management major in Hotel Resort and Restaurant Management (HRRM)
Saint Louis University, Baguio City
Secondary (SY 2004-2008) Saint Rose Catholic School Paniqui, Tarlac
Basic Education (SY 1998-2004) Saint Rose Catholic School Paniqui, Tarlac
SEMINARS/TRAININGS ATTENDED
1. “Basic Personal Development”
Runway with Poise and Confidence
Diego Silang Building, Saint Louis University, Baguio City March 12, 2010
2. “ABC’s of Stock Trading”
Diego Silang Bldg. Saint Louis University, Baguio City May 16, 2010
3. “Art of Bartending”
Saint Louis University – Devesse Bldg. Maryheights Campus, Baguio City September 29, 2010
4. “Art of Barista”
Saint Louis University – Devesse Bldg. Maryheights Campus, Baguio City September 29, 2010
5. “Comprehensive Agrarian Reform Program Extension with Reforms” Relevant issues with the CARPER
Devesse Bldg, SLU Maryheights Campus, Bakakeng, Baguio City 6. “Certificate of Attendance”
Puerto Princesa City: Tourism Profile
Virginia Hall B, Citystate Asturias Hotel, Puerto Princesa City March 23, 2013
7. “Certificate of Attendance”
Psychological Testing Unit
Guidance Center, Saint Louis University
February 18, 2013
AWARDS AND CERTIFICATION
“Certificate of Appreciation”
Youth Idol Year 4th Year High Finalist
With Major Awards:
YIFI’s Choice Award
Surfer’s Choice Award
1st Runner up
Liwasang Procopio Auditorium, Anao, Tarlac
November 1, 2010
“Certificate of Recognition”
Blue Supremacy awards
Liwasang Procopio Auditorium, Anao, Tarlac
October 31, 2011
“Certificate of Completion”
TTM Practicum
El Cielito Hotels, Baguio City
January 13-March 3, 2014
“Certificate of Completion”
HRRM Practicum
Heritage Mansion Hotel, Baguio City
July 17-September 1, 2015
“Certificate of Recognition”
Most Organized Employee in terms of Cashiering
Shakey’s
Kisad, Baguio City
December 2014
“Certificate of Recognition”
Best in Grooming Employee of the month
Shakey’s
Kisad, Baguio City
December 2014
PERSONAL BACKGROUND
AGE 23 years old
BIRTHDATE September 7, 1992
HEIGHT 5’5
RELIGION Roman Catholic
CITIZENSHIP Filipino
LANGUAGES Tagalog, English, Ilocano
REFERENCES
Ms. Zenaida Imperial Mr. Pablo Razon
Food and Beverage Manager Executive Chef
El Cielito Hotels Baguio El Cielito Hotels Baguio
Ms. Dezere Paragas Ms. Margarette Anne Salupen
Restaurant Finance Officer Shift Manager
Shakey’s Kisad Shakey’s Kisad
I hereby certify that the above statements are true and correct. PAOLA ANGELINE L. ALVAREZ
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