Call centre agent

To obtain a position within an organization where I can exercise my knowledge and skills to improve and benefit the organization and people served while developing new skills and experience.

A disciplined individual who values confidentiality

Ability to prioritize and organize own workload.

Good communication skills

Computer literate

Code 8 driver’s license

Experience

Africa South East Area Office: July 2016 - current

(PEF loan) Call Centre support stuff/agent

Obtaining client information by answering telephone calls; interviewing clients; verifying information.

Determine eligibility by comparing client information to requirements.

Establish policies by entering client information; confirming pricing.

Inform clients by explaining procedures; answering questions; providing information.

Maintain communication equipment by reporting problems.

Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Accomplish organization mission by completing related results as needed.

The Church of Jesus Christ of Latter-Day-Saints

Durban South Africa Mission: July 2014 – June, 2016

Full Time Missionary - Voluntary Service

Work in communities’ on various projects to include “Helping Hands”

Coaching peers and youth in building faith and self esteem

Teaching investigators of the church and inviting them to act.

Under the direction of the Mission President, I have served as a trainer, senior companion, district leader and zone leader.

Responsible for other missionaries within my District and Zone.

Daily companionship accounting and evaluation

Compiling and providing weekly and quarterly reports to the Mission President

TEMPORAL EMPLOYMENT (awaiting mission call)

Employer: Andries (Carpentry Workshop)

Assignment: Montana Workshop

Dates Engaged: 16 December 2013 – May 2014

Education/Training

Pretoria Technical High School: 2009 - 2013

2013 Matric – Civil Technology Focus

National Senior Certificate - Diploma Pass

Civil Technology

Engineering Graphics Design

Mathematics

English Language

Sepedi Language

Life Orientation

Science: Physics and Chemistry

Achievements – Pretoria Technical High School

Sports – Soccer: Right Forward U17 (Top goal scorer 2013 season)

Cricket: Batsman Top Order 1st Team (Vice Captain 2012)

South Africa Durban Mission LDS 2014 - 2016

Diploma of Advanced Competencies

Budget Management

Problem solving

Public Relations

Time Management

Training Skills

Project Management

Setting and achieving goals

Short and Long Term Planning

Verbal Communications Skills

Certificates obtained

Leadership Certificate

Certificate of Driver Excellence

Personal Interest/ Hobbies

Sport: Cricket and Soccer

Maintenance and repairs of equipment

Travelling

Gardening and home lifting

REFERENCES

1)President Zackrison, The Mission President: South Africa Durban Mission, The Church of Jesus Christ of Latter-Day-Saints; 083-***-****; 031-***-****

2)Bishop H Schmidt, The Church of Jesus Christ of Latter-Day-Saints, Montana Ward, Pretoria; 082*******; ********.*.*******@*****.***

3)Andries Franze, Owner, Carpentry Workshop, +278*-****-***

4)Mr W Enslin, The Headmaster, Pretoria Technical High School, Park Street, Pretoria; 012*******/8; *****@****.**.**

5)Mr Mndende, Supervisor, Africa South East Area Office PEF loans, 083*******

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