Training State University
Resume:
******,Yerevan, RA
Phones: (374 91) 200 388
(374 10) 290 234
E-mail: ********@*******.**
Laura Gaboyan
Work experience
****-**** “ArmenTel” JV, Administrator billing programs;
Correctness of monthly billing data;
the necessary
data, reports (calls details; revenue by destinations)
provision to other departments
Preparation and presentation of all necessary reports on
traffic of VoIP service.
2009-2010
“ArmenTel” JV, Head of Group Business Analyst of
BSSS ITD;
Business analyses of new functionality of the systems
or update of old services, creation of HLD (High Level
Design), BFR, Requirements specification and all
necessary documents for analyzing and implementation
of new products.
Implementation of services: Hi-Line (ADSL),
corporate internet, mobile internet, VOIP
Since 2010 “ArmenTel” JV, Senior specialist of Fraud and
Revenue Assurance division of Financial Directorate;
Have created new controls’ procedures that provide
"ArmenTel" CJSC revenue losses minimization.
Solution to the problem identified by the new control
procedures in system StBMS, provided the "return"
amount for the purchase of a new system StBMS
during the first half.
1989-1997 “ArmMetalTrade” Company, Economist
1982-1989 MIS Research Institute of Town Council,
Engineer
1977-1982 The State University of Yerevan, Student
1976-1977 “HayFilm” Studio, Worker
Education
1977-1982 The State University of Yerevan, Department of
Mathematics Applied
1978-1980 DPP French language
1979-1981 DPP Medical Cybernetics
1990 Training courses “Feature of wholesale trade”,
“Marketing”
2003 Training courses of Greek Language
2004 Training courses of VoIP service
2005 Training courses of mobile prepaid billing system
2005 Training courses of CBOSS Mobile Postpaid System
CBOSS Interconnect.
Billing and tarffication,
MIS User,
Roam Maintenance
2007 Training courses of the systems: AMDOCS, CRM, BIIS,
MOZ, NDMS, DOL, eCare, SC module
2007/2008 Training courses: Oracle 9i: Advanced PL/SQL
2007 Training courses for Business Analyst
2008 Seminar of business analysts and administrators
2009 Basic management skills
2009 Basic training courses of Ensemble
2009 RTBS 5.1 Operation & Maintenance Course
2010 Accounting and tax law
2010-2011 Implementation and operation StBMS system
2011 Microsoft SQL server 2005 DB support
2012 Effective negotiations, Conflict management
2013; 2014 WeDo Company User Group meeting
2014 TheseusDWHMS (fraud DB) system training
Awards:
1. Best IT employee of April 2005 in recognition of work and caring
attitude towards work
2. Best Business analyst of 2008
3. Recognition for professionalism and quality of work 2010
4. Award for “New ideas“ 3-rd place
Interests and activities
Travel, swimming, modelling, music, art
Languages
Russian, French, English, Greek
Software:
Operating systems
MS DOS, MS Windows 3.x, Windows NT, Windows 2003 Advanced Server, MS Windows XP, Lotus Notes, MS SQL
Programming languages
FoxPro, SQL, PL/SQL
Databases
Oracle
Office 2007
MS Word, MS Excel, Microsoft Visio, Microsoft Project, Microsoft Access, PowerPoint
Graphics
Corel Draw 10, Corel Photo-Paint
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