Customer Service Administrative Assistant

Karen Jacobs

Email: ************@*****.***

Strong administrative, customer service & communication skills

Strong computer skills in Microsoft Office and various programs

Able to work independently or in a team environment

EDUCATION

Advanced Certificate ~ Contract & Land Administration 2004

Mount Royal College, Calgary, AB

Petroleum Land Administration Certificate 2000

Southern Alberta Institute of Technology, Calgary, AB

Court Reporting (1st Year) 1995

Northern Alberta Institute of Technology, Edmonton, AB

CAREER HISTORY

A1 Autobody 2015

Administrative Assistant/Receptionist

- answered phones & directed calls accordingly

- answered questions and booked estimates

- assisted insurance companies with queries

- prepared bills for customers and called them to pick up their vehicles

- prepared new files for customers & balance estimate totals

- entered Non A1 estimates to prepare files to book for repairs

- handled incoming faxes, emails, tow-ins

- called customers to ask if they wanted to book estimates

Patterson Dental 2013

Customer Service Representative

- assisted dental staff with queries regarding Patterson products

- entered dental product orders over the phone

- placed daily GSP orders for Oral B

- performed credits and defective returns

- reported to Patterson Calgary branch manager

Petroland Services (1986) Ltd. 2012

Surface & Mineral Land Administrator

- prepare letters, lease documents, cheques & instructions to go to Lessors (FH)

- register &/or discharge caveats (AB, SK, MB)

- enter information into I-Land system, request funds from client

- pay out and reporting letters

- land sales, prepare letters, invoices, trust agreements (CR)

- assignments of FH lease

- drafting SK surface leases & easements, third party crossings

- land titles services, rent reviews, damage releases

ISH Energy Ltd. 2010-2011

Mineral Land Administrator

-administer AB, SK, BC lands (Crown & Freehold)

-added new wells and linked to minerals, surface, contracts

-landsale process & set-up of newly acquired freehold & crown leases

-continuation & expiry of leases, licenses, validations, groupings

-updating related contract files/NOA’s/ Change of Ops

-clean up of mineral files & entering new contract files

-approval of mineral rentals & answering accounting queries

Endev Energy Inc. (taken over by Penn West Energy Trust) 2007-2009

Mineral Land Administrator

-administered Alberta lands

-added new wells and linked to minerals, surface, contracts

-amalgamations and name changes

-approved land requirements for company projects

-special projects as required

-liason between Endev and CS Explorer (Land system)

-approval of mineral invoices & answering accounting queries

Daylight Resources Trust Ltd. 2006 – 2007

Mineral Land Administrator

-administered Alberta & Saskatchewan lands (excluding rentals)

-refer to explanation below

Anadarko Canada Corporation 2003 – 2006

Mineral Land Administrator

-administered Northern Alberta lands

-continuation & expiry of leases, licenses, validations, groupings

-landsale process & set-up of newly acquired crown leases & licenses

-approval of mineral invoices & assisting with accounting queries

-administered Offsets

-records maintenance, transfers, updates, inquiries, analyzing contracts

-NOA’s, Change of Operators

-rentals for Northern Alberta

Calpine Canada Resources Company 2001 – 2003

Mineral Land Administrator

-administered Alberta & Saskatchewan lands

-continuation & expiry of leases, licenses, validations, groupings

-set-up & tracking of newly acquired crown leases

-maintenance, updates, transfers, cancellation of leases, licenses

-updating related contract files/NOA’s

-mineral rentals

Encal Energy Ltd. (taken over by Calpine Canada Resources Company) 1999 – 2001

Land Clerk/Administration

-responsible for all mineral/contract filing/unit filing

-maintained & organized file room (minerals, contracts, units, CO&O’s)

-ordered supplies for file room

-assisted others in locating files

-coded all non-op mineral/surface invoices

-collaborated with accounting dept. to resolve discrepancies regarding invoices

-mineral rentals

-assisted in other land related duties/projects as required

PROFESSIONAL DEVELOPMENT

-CAPL/CAPLA continuing education courses/conferences

-Worked with physically/sexually abused children (two summers) 1994 – 1995

COMPUTER SKILLS

-CS Explorer, ATS Landman

-Accumap

-Microsoft Word

-Excel

-PW Outlook

- 60+ wpm

MEMBERSHIPS/APPOINTMENTS

-Canadian Association of Petroleum Land Administrators (CAPLA)

REFERENCES UPON REQUEST

Contact this candidate