Customer Service Engineer

To Work in a dynamic environment that provides me a wide spectrum of experience and

Exposure. To bring a dynamic and versatile portfolio of skills at work place and to serve

The organization with positive attitude and efficiency.

It is the basic need of every company to coordinate efforts at every level and in every department. Coordinators are hired for the sole purpose of managing a company’s work between departments

and with external agencies.

B.Com Passed from Sikkim University in 2013 with 60%.

HSSC Passed from Navpratibha College, Maharashtra State Boar, in 2009, with 57%.

SSC Passed from BhausahebSurve, Maharashtra State Board, in 2008, with 50%.

TECHNICAL SKILLS:

Computer Hardware & Networking Administrator Course (CHNA) certified from IANT

Institute, Nagpur, in 2013, with 65%.

PC HARDWARE SUPPORT SKILLS:

Computer Hardware & its part Assembling & Disassembling.

Installation of Driver, Local Printer, Scanner & Antivirus, Printer Repair.

Working with System Utilities, Formatting & Restore PC & Cartridge Refilling.

PC OPERATING SUPPORT SKILLS:

Windows XP, Win7, Win8 & Server 2008, Linux, Ubuntu.

NETWORKING SUPPORT SKILLS:

Configuration & Troubleshooting, Network Printer, Installing Wired & Wireless network,

Internet Connection Sharing & Troubleshooting Network.

Currently working with Gurunanak Institute of Engineering & Management

As a System Engineer

Join on9th June 2014 to Till Dated

Highlights:

Providing assistance concerning the use of computer hardware and software, including printing,

Installation, word processing, electronic mail and operating systems

Delivering highly complex technical information into terms and concepts that the end users can readily

Grasp.

Working with outside vendors to ensure new equipment is successfully installed

Logging and processing support calls.

Installing new hardware, systems and software for networks

Installing, configuring, maintaining network services, equipment and devices

Ensuring that the network has been customized to satisfy a client’s requirements

Supporting administration of servers and server clusters

Managing all system back-up and restore protocol; developing and installing data retrieval system

Performing troubleshooting analysis of servers, workstations and associated systems

Documenting network problems and resolutions for future reference

Monitoring system performance and implementing performance tuning

Managing user accounts, permissions, email, anti-virus, anti-spam

Installing security programs to prevent unauthorized access to privileged data and information, and

Overseeing software and network security

Updating security programs and frequent changing of passwords.

Previously worked with Impact Computer as Service Engineer

Join on24th December 2012 to 26th May 2014.

Highlights:

Installation of operating systems.

Maintaining & troubleshooting network printers.

Responsible for providing proper installation, integration, and initial operation of the

Desktop environment to support the business unit’s needs.

Troubleshooting Microsoft windows issues, configuring & troubleshooting Microsoft

Outlook accounts also monitoring complete network & providing network statistics.

Problem research and reporting. Corrected help files.

Installation and configuration new hardware /software.

Software Product Training and Troubleshooting.

Interacting with the client to get feedback and new requirements.

Responsibility for security, documenting the configuration of the system.

Handling technical related support calls from client Side.

Composed reports such as Daily log reports and new version of software changes.

Participated in Case Study Competition.

Participated in Paper Presentation Competition.

Keen to have expertise in Work Area’s related to.

Customer focus

Data collection and ordering

Customer service orientation

Initiative

Continuous improvement with others

Stress tolerance

Name : Alpesh R Tambuskar

Father’s Name : RameshraoTambuskar

Date of Birth : 28th April 1988

Marital Status : Married

Gender : Male

Nationality : Indian

Languages Known : English, Hindi, and Marathi

Other Interest and Liking : Reading Books, Cooking, Music, Singing.

I hereby declare that all the information made in this application are true and correct

To the best of my knowledge and belief.

Date : 07/ 09/ 2016 ALPESH TAMBUSKAR

Place : NAGPUR

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