Property management
Resume:
***************@*****.***
OBJECTIVE
With extensive experience in the housing industry. I have the ability to lead diverse teams of professionals to new levels of success in a variety of housing industry environments, such as brand new lease up’s, student housing, conventional, and commercial. Strong technical and business qualifications with a proven track record of more than 20 years of hands-on experience in: strategic planning, business unit development, project management, construction and new lease up. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.
EDUCATION
Graduate from Texas Tech University, Business Administration and Marketing – Lubbock, Texas
WORK EXPERIENCE
April 2016 to current Memorial Towers Houston, TX
Community Manager Roscoe Properties
112 unit property in renovations
Responsible for general operations including payables and receivables, rent collection, maintenance, lease administration, budgeting, forecasting, reporting, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, capital request, incident reporting, etc.
Walk units with construction and maintenance
Marketing for look, and new ownership
January 2014 to April 2016 7970 Grand Luxury Apartment Homes Richmond, TX
Community Manager Allen Harrison
210 unit new construction Class A– lease up
Responsible for general operations including payables and receivables, rent collection, maintenance, lease administration, budgeting, forecasting, reporting, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, capital request, incident reporting, etc.
Walk units with construction and maintenance
Marketing for new lease up, community awareness
Mentoring, and managing leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
Scheduling of staff, vacations, and paid time off.
January 2014 to April 2015 The Breakers Houston, TX
Community Manager Allen Harrison
174 unit conventional property Class A property
Responsible for general operations including payables and receivables, rent collection, maintenance, lease administration, budgeting, forecasting, reporting, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, capital request, incident reporting, etc.
Excellent customer service and communications to residents and prospects in order to effectively maximize resident experience to gain high renewal percentages, and maximize revenue/NOI
Analysis of competition, market surveys and development of creative marketing programs to drive revenue. Also implement social services to positively affect the lives of residents.
Mentoring, and managing leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
Scheduling of staff, vacations, and paid time off.
5/2013 to 1/2014 Lakeshore Villas Humble, TX
Community Manager
312 unit conventional property
Responsible for general operations including payables and receivables, rent collection, maintenance, lease administration, budgeting, forecasting, reporting, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, capital request, incident reporting, etc.
Marketing and comp knowledge.
Budgets and forecasting property success
Portfolio was selling off, looking for long term employment
07/2012 to 04/2013 Cypress Creek Reed Road Houston, TX
Community Manager
132 unit – Conventional A property
Responsible for general operations including payables and receivables, rent collection, maintenance, lease administration, budgeting, forecasting, reporting, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, capital request, incident reporting, etc.
Scheduling of staff, vacations, and paid time off.
02/2010 to 6/2012 American Airlines/AMR Lubbock, TX
Station Agent
Check passengers in, promote and sell air travel with American eagle and American Airlines, prepare itineraries, compute fares, issue refunds, prepare and issues tickets, check baggage and collect excess baggage charges in accordance with tariff rules.
Answering inquiries regarding general travel information. Perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Escort passengers from the terminal to and from aircraft ensuring a safe path at all times..
Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability and in-flight supplies. Determine flight close-out times and prepare, complete and check various flight forms for accuracy. Perform the loading and unloading of cargo on and off aircraft, transport cargo between terminals and aircraft; physical handling of freight and company material, clean and service cabin interiors, including cockpit, lavatories and draining lavatories.
Acting GSC: Ground security officer, Lead Environmental coordinator, CRO: Complaints Resolution Officer, and Acting Lead when needed.
Organizing and help with Charters or emergency landings as needed.
05/2006 to 06/2010 Student Housing Solutions Lubbock, TX/Tallahassee, FL
Lease up, new construction, Multi-site Manager
7 story high rise with retail space at ground level.
4 Properties – Class A, High end Condo’s ($120k -$350K)
Ulofts Lubbock – New Construction Lease up 399 units (500 bed spaces) high end 1 &2 bedroom Condos with 5 retails spaces
University Lofts Tallahassee: 101 units
Jakes Place Tallahassee: 201 units (316 bed spaces)
Osceola Lofts Tallahassee Rehab, 306 units 591 (bed spaces)
New construction, lease up for Ulofts Lubbock, responsible for walks, and unit punch list.
Leased 105% before move in.
Walk units and construction daily with contractors to ensure quality of scope of work.
Supervise and follow up with construction and quality of units.
Ensure all permits and licenses were in place and not expired.
Follow up with Owners daily with construction progress, needs and concerns.
Communicate with contractors to follow construction budget.
Review any change orders, and manage inventory and construction supplies and ensure they are in a secure area.
Manage all warranties and inventory of appliances, and equipment, Signed off on draws and final payments.
Responsible for the general administrative functions and physical operations of all properties.
Provide direction to and implements the maintenance team programs to ensure efficient mechanical operations, adequate building and grounds cleanliness, preventive maintenance programs to insure preservation and upkeep of the buildings, amenities, equipment, grounds, exteriors, and the overall appearance of the community.
Provides direction to and implement training to the leasing team to strive towards the highest occupancy possible, top customer service and resident retention, and ongoing positive and professional image of the community.
Responsible for marketing and promotions of the property in the community. I collected and posted rent using esite and rent manager
Property sold
05/2005 to 05/2006 Fairfield Residential Lubbock, Tx
Temp Manager during sale of property from Fairfield to Asset Campus
Class A Student Property 784 bed spaces
Managed a class A student property during a sale
Maintained high rents and no specials during sale
Leased property to 100%
Did all marketing and promotional events
Used Yardi Voyger
Responsible for all AP/AR and contractors
Responsible for touring investors, bankers, and inspectors
11/2003 to 05/2005 Dinerstein/GMH Communities Lubbock, TX
Assistant Manager
Class A 684 Unit
Communicate daily with property manager.
Maintain accurate records for leases and renewals, approve paperwork, run criminal/credit checks
Deposit money in bank daily, post rent, late fees, fines etc.
Physically inspect grounds, units and walk units for move out charges.
Knowledgeable of all phases of leasing and resident retention, marketing and property events.
Scheduling of staff.
Update move in /move out reports, monitor leasing activity, availability, and commissions.
Perform any additional duties as requested by the property manager
Accept and follow up with any service request
COMPUTER EXPERIENCE
Resident check *Tenant Tracker *Yardi Voyager *Onesite/Realpage *E-site *MRI *WinTAA *BlueMoon *Rent Payment *Key Track *Resident Data *SABRE *EWBS *BMAS
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