Customer Service Manager
Resume:
Christy W. Wiggins
Dallas TX. 75236
*************@*****.***
Summary
I am a motivated professional with successful track record in Property Management, Customer Service, and Human Resources; with over 10 years in the administrative field. Flexible and versatile–with the ability to manage competing priorities in a fast paced environment with strong analytical, problem solving and decision making skills. High achiever, willing to work with others to bring about projected results.
Professional Experience:
CFC Mgt., Leigh Ann Apartments – Dallas, TX.
11/2014 - 09/2015
Assistant Manager, Leasing Specialist:Responsible for leasing, marketing, and maintaining positive resident relations of multi-family, multi-cultural residential apartment rental property. Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)Submitted and processed applications to Community Manager for approval.Immediately followed-up on prospects that did not close and attempt to close sale again.
Maintained current resident files, and record daily inspections for the community.
Distributed all company or community-issued notices, and consistently implement policies of the community.
Maintained accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Provided support to staff to encourage team work and lead as an example in creating a harmonious environment.
Signal 88 Security Systems, Level II - Dallas, TX 07/2014 - 02/2015
Security Spec./ConciergeGuard:
Receive/process appropriate background check submissions.
Process new-hire applications and direct deposit enrollment services.
Maintain financial reports that included allocations for assignments.
Neiman Marcus Direct – Irving, TX 09/2013-02/2014
Inventory Control Associate:
Implemented, developed and maintained inventory control policies and procedures for my team.
Utilizing Internal systems, processed orders and tracked inventory on hands and NIS (Not in Stock) merchandise.
Kept careful track of inventory via internal database systems.
Forecast inventory needs when ordering; to carefully track inventory on hand(s) and NIS inventory needs.
US Census Bureau – Dallas, TX 04/2010-07/2010
Enumerator:
Conduct “demographic surveys” on behalf of various Federal, State and local Government Agencies.
Responsible for daily payroll key concepts, expenses, reimbursements, and assembling necessary materials.
Maintain confidential information as well as maintain anecdotal records.
Texas Department of Criminal Justice, Dallas, TX.
03/2000- 11/2005
Administrative Tech II / Inmate Housing Coordinator:
Supervised staff of 10 while maintaining a well respected decorum with sister departments.
Provide key support Records Management for inmate housing and release programs.
Perform complex to non-complex variety of specialized administrative and clerical functions.
Maintain data base of sensitive to non-sensitive data requested from Huntsville Unit as well as other sister-units.
Maintain mechanized management inventory records to ensure Hutchins unit complaint with State of Texas records management requirements.
Correspond with Security Specialist as needed to ensure accurate account for inmate incoming and releases.
Working knowledge of emergency protocol/medical release procedures in the interests of the offenders.
Education:
Bachelor of Science, Criminal Justice Administration, *Magna Cum Laude*
Columbia Southern University, Orange Beach, AL.
References Available Upon Request
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