Customer Service Engineer

David Hoang

**** *. ******* **. ********, Arizona 85286

Home: 480-***-****, Cell: 480-***-****

E-mail: *********@*****.***

OBJECTIVE: Seeking position as Test Engineering Technician to utilize my education, and enhance my experiences.

EDUCATION

Arizona State University, Tempe, AZ

B.S., Electronic Engineer, 1991

Misc.

U.S Citizen.

EXPERIENCES

California Microwave- EFData/ COMTECH-EFData, Tempe, Arizona

Component and Product support Engineer 1992 -2016

Test and troubleshoot all problems down to components level of satellite modem product, finding root causes of problem, implement existing designs to improve the processes, get deviation and/or to prevent any issue in the future. By using OrCAD schematic, PAD view, FPGA Max+ II and Aldec Active-VHDL Tools with High precise Equipments used as High speed Oscilloscope, Signal Analyzer, Network Analyzer, Spectrum Analyzer, Power Meter, Frequency Counter and Firebird 6000A

Performed Design Verification Test (DVT), Thermal analysis test (TAT), Vibration Test (VT) and New Product Review (NPR) to select components matching with design data to meet manufacture ability, quality, efficiency, and reliability, generate an ECO (Engineering Change Order) to system, monitor BOM are up to date. Maintain logs, and daily status, records all detail and history of each product for future referent used.

Coordinate with Manufacturing, Production, Customer service and Systems test group to recreate bugs found in the system or in the field. Implement existing design changes, systems changes, specification and code releases to resolving technical issues, Update test procedures, specification for any errors found during performance test.

Search for substitute components in case components are obsolete and finding multiple sources to replace for sole source component. Update Components Database, Failure Analysis, and prediction the lifetime of components.

Review suspected lots providing by Incoming Inspection or in the field to meet, or not meet Customer requirements per Customer Specifications, or WHMA-A-620, or IPC-A-600, or IPC-A-610, contacting either Customers or Suppliers for the discrepancies.

Generate Discrepancy Reports (DR), Corrective/Preventative Action Request (C/PAR) to suppliers if lots repeatedly being nonconformance to improve Quality.

Prepare Material Review Report (MRR) and Documentation needed for Material Review Board (MRB), Brain Storming to advise the team the root causes for best solutions to Customers.

Advise Buyers/Suppliers for parts within specification and for cost deduction.

Advice and Monitor ECO (Engineering Change Order) Group, and Document Control Group to update documentation

Improve Manufacturing/Quality Processes.

HONEYWELL Bell Road, Phoenix, Arizona. Digital radio Tech II 2005-2006 (second shift)

Test and trouble shoot Interface I/O Cards, CPU Power Supply, Demodulator, and VIDL-G card down to component level.

Skill: Daily performance Test and trouble shoot digital, analog and RF circuits, Design Verification Test (DVT) and Thermal analysis and New product review (NPR), using OrCAD Schematic, PAD View tools.

Personal Quick learner, hard worker, and good researcher I am US Citizen and fluently in both English and Vietnamese.

References Available upon Request

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