Customer Service Management

LESLIE DEHAVEN

**** ***** **, *******, ** ***** C: 510-***-**** ******@******************.***

PROFESSIONAL SUMMARY

To obtain an administrative position in the Event Management/Operations fields in which I may continue to

provide excellent customer service as well as expand my skill sets and knowledge.

SKILLS

Computer Skills (PC and Mac) Event Coordination

Typing (75 wpm) Logistics

Social Media/ Networking Technical Advancing

Vendor Relations Staff Management

Sales (Domestic and Self Starter

International) Strong Work Ethic

WORK HISTORY

Hospitality Manager- Beverage, 08/2014 to 06/2016

Centerplate / Ernest N. Morial Convention Center – New Orleans, LA

Oversees the daily operations of the beverage department by directing and supervising all employee

activities within all outlets where beverages are served and ensures that standards and policies for

responsible alcoholic beverage service are enforced.

Ordering inventory, inventory controls, budgeting, and cash management within each beverage location.

Oversees effective hiring, training and performance evaluation of all beverage personnel.

Work with the Catering and Banquets departments to ensure that Centerplate's financial and revenue

objectives for the beverage operation are met through a focus on product education for sales growth and

successful identification of expense reduction through cost efficiency

Events and Banquet Captain, 12/2012 to 08/2014

John Besh Restaurant Group / National World War II Museum – New Orleans, LA

Coordinating and facilitating special events held at the National World War II Museum.

Catering, staging, set up and tear down of events.

Worked with both kitchen staff and upper management to execute events to client needs and specifications

Owner, 01/2007 to Current

Audacity Management / Management and Clinician Services – Houston, TX

Coordination of events for clients involving logistics, backline, working with endorsing companies to

secure funding for each event.

Negotiations with each location for ticket prices, fee guarantee, and sales of goods.

Correspondence for both domestic and international markets.

Approval of contracts, negotiation for endorsements and financial support.

Promotions, publicity, tour routing, invoicing, and submission of support requests.

Logistics, tour and travel arrangements.

Assistant to the Vice President of Marketing, 11/2008 to 02/2012

BALANCE – San Francisco, CA

Coordinate printing of materials including bidding, pre-flighting, receiving proofs, tracking, layout of

print materials, database management, sending email blasts/news letters to partners (Quick Tips and

Workshop Calendar).

Maintain library and database of print projects Coordination with shipping/receiving to track inventory,

layout of new workshop materials, branding of licensed workshop materials, invoice reconciliation.

EDUCATION

High School Diploma: 1993

Centralia High School - Centralia, WA

Cabrillo College- Soquel CA

REFERENCES

References Jack Lyon / Centerplate GM Food and Beverage 249-***-****

Michelle Margarido / Centerplate GM Food and Beverage 504-***-****

Jeannine Moore / Balance VP of Marketing 800-***-****

RECOGNITION

Audacity Management

-Currently work and coordinate with over 40 manufacturers of musical instruments.

-Developed a process of securing funding for educational events for musicians both in the US and overseas.

Centerplate

-Managed a Department for a 20 million dollar property as well as the 4th largest Convention Center in the United States.

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