Customer Service Representative
Resume:
Evernecca Carter
Houston, TX *7022
Phone: 832-***-****
***************@*****.***
Objective
To obtain a career as a Customer Service Representative with the opportunity to use my computer, communication, research, and human relations skills. Also, has entry level experience in using CPT’s, ICD-9, TWIC card and Class B Commercial Driver’s License.
Experience
Administrative Sales Clerk IMC
April 2011- Present
Performs advanced secretarial and administrative duties; fax, copy, and email using Microsoft Word and Outlook
Keeps track and process accounts of incoming payments, using Microsoft Excel, QuickBooks, Access
Compute sales/order transactions for records and itemized receipts/invoices
Resolves order and inventory problems reported by client
Answering inbound calls in an call center environment
Enter in ordering information for purchase by phone, email or fax
Insurance Verification Specialist General Dynamics Information Technology
July 2008-April 2011
Data entry/clerical duties using Microsoft Word, Outlook, Excel, Access
Provided knowledgeable responses to inquiries to clients/management in a timely and professional manner via calls/emails
Verify and confirm all insurance benefit coverage is current
Utilizes superior customer service techniques while answering inbound calls in an call center environment
Administrative Clerk Houston Independent School District
August 2000- July 2008
Performs secretarial duties that include faxing, copying, scanning documents, sort and organize mail, using Microsoft Word, Outlook, Excel, Access, PowerPoint
Input data using a district database called Chancery
Utilize superior customer service techniques while answering all phone calls on multiple phone lines
Fields incoming calls and e-mails from different departments
Education
Houston Community College
Associates in Business Administration (December 2016)
Health Information Specialist Certificate (Billing and Coding)
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