Customer Service High School

Douglas S. Dukes

** ********, *** **, ********, NY 11520 Home: ( 516 ) 223 – 0259 * ***************@*****.***

Skilled professional in transportation operations, supervision and customer relations.

Recognized for excellent customer service.

EDUCATION

Transportation Management * John Jay College, New York, NY *

High School * South Shore High School * Brooklyn, NY * June 1982

Professional Experience

North Shore/Long Island Jewish Hospital

Food Service Associate/ Part Time 9/2014 – Current

Prepare dietary nourishments and supplements

Responsible for tube feeding formulas

Transport food to affiliated facilities

Supervision of sanitation

Deliver meals to patient units

Metropolitan Transit Authority

Train Conductor 2006 – 2013

Responsible for passenger safety

Provides customer service inclusive of destination information

Supervision of new hire candidates

Work as train operator and train yard operator, establishing train routes and diversions

Responsible for informing and documenting all train and passenger incidents and accidents

Work on revenue trains, platform operations and construction flagging

NYC Board of Education

Network Technician / Temp Position 7/2004 – 11/2004

Installed Cisco computer switches

Improved network productivity, configured switches and ports for users

Evaluated and troubleshot post integration problems

Douglas S. Dukes

45 Broadway, Apt 3L, Freeport, NY 11520 Home: ( 516 – 223 – 0259 ) * ***************@*****.***

Military: United States Army / Honorable Discharge

Culinary Supervisor 1982 – 1985

Supervised a crew of fifteen men and women

Organized meal plans and coordinated employee work shifts

Responsible for meal preparation for 3000 service men and women

Coordinated all dining facility inventory

REFERENCES

Available Upon Request

Contact this candidate