Management Project

NARPAT KHATRI, MBA

Portland, OR

503-***-**** *********@*****.***

Information Technology Business Analysis

Professional Summary:

Enthusiastic individual with 4 years of experience as Business Analyst with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis.

Proficient in facilitating large meetings to help define vision, scope, requirements, design, and risk mitigation plans.

Full understanding of the SDLC: requirement analysis and business specification, development, enhancement, quality assurance, testing including developing Test Cases and Test Scripts. Experienced in conducting User Acceptance Testing (UAT).

Excellent skills in Business Analysis, Data Analysis, Gap Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology.

Well-versed in documentation of, Business Requirements Documentation (BRD), Functional Specification Documentation (FSD), Current-State and Future-State Process Models, Performance Indicators.

Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, and brainstorming

Trained on Agile Scrum Software development methodology implemented agile concepts such as sprint cycles, product backlog and sprint backlog, user stories, sprint review, sprint retrospective in real time projects.

Competent at performing gap analysis, root cause analysis, business process improvement and business process reengineering projects.

Extensive experience in creating Screen Mockups, prototyping, SWOT Analysis, Cost benefits Analysis, Risk Analysis, User acceptance Testing (UAT), Post Production Validation (PPV) and demos for the users.

Proficient in problem analysis, solution development, and implementation planning over the entire Software Development Life Cycle.

Exposure to Client/Server, Web Application developmental tools and Software development and design. Process/tools including SQL Server, MS Visual Basic, HTML, Microsoft Project tools, reporting tool, XML, Rational Unified Process (RUP).

Perfect liaison between senior management and IT developers & QA team.

Experience in solving complex problems, team coordination and motivation skills as well as the ability to communicate successfully across cultural barriers.

Quick learner and willing to contribute in a team environment.

Core Competencies

Information Technology

Business Case

Enterprise Analysis

Scope Management

Lean and Agile

Strategic Planning

Requirement Gathering & Elicitation

Risk Management

Data Analysis

Knowledge Management

Team Leadership

Change Control

Professional Experience

Department of Administrative Services, State of Oregon, Salem, OR

Business Analyst / Project Manager June 2015 to May 2016

Responsible for successfully implementing ITIL project for State data center and excelled as team leader of incident management team and managed cross-functional teams to ensure the success of ITIL implementation.

Design and developed the wireframe and dashboard for the projects such as Web Redesign, Statewide Broadband fiber.

Expertly conduct GAP analysis to collect a variety of requirements for an integral IT Service management project and planned milestones to be achieved.

Facilitated large meetings to help define vision, scope, requirements, design, and risk mitigation plans and day to day update.

Selected to handle numerous interviews with stakeholders and service matter experts to develop a specialized service datasheet template.

Collaborated with vendors such as CISCO, IBM and ORACLE to develop service specific technical roadmaps and created change management process based on technical roadmap, as well as develop RFP documents for Broadband project.

Collected current network data using ETL, SQL and analyzed the database using R resulting in creating significantly more accurate reports for Broadband RFP document.

Analyzed, defined & documented detailed specs for new & existing applications processes in compliance with new governance models.

Developed training modules for new employees based on the position to makes sure each team member have common base knowledge about the services and develop processes around knowledge management system.

Develop report based on the analyzed data and present report to management which allow them to request RFI from vendors.

Designed and developed wireframe and Dashboards for creating UAT interface for Web Redesign and Broadband Project.

Designed process map and workflow diagram for ITIL and ITSM project.

Generate weekly report and discuss risk involve to reduce uncertainty involve in the project.

Managed cross-functional team of seven departments along with identifying key stakeholder and requirements which dealt with user responds to redesign DAS website.

Social Venture Partners, Portland, OR

Business Analyst Consultant August 2014 to May 2015

Provided a highly-reviewed business plan for the encore fellow program, and was a key member of the data analytics and research team.

Analyzed and created reports for the executive based on the division and implemented project wise.

Design and developed dash board for data analysis which allow manager to develop the various reports.

Conducted multiple focus groups, interviews and secondary research to continuously improve the existing system and database of retirees, donors and non-profit resulting in creating more visibility of achievements.

Diligently analyzed the existing database using R and updated database by using MySQL efficiently, resulting in creating significantly more accurate reports and updates to the database.

Developed a comprehensive business plan by optimizing the existing resources and adding new strategies, increasing donors and retirees to work in non-profit organizations.

Design and developed the Business Requirement document and Performance indicator.

Recommended changes in development, maintenance, and system standards to senior management and key stakeholders.

Implement process which will allow the team to work in agile environment and delivered the project in small sprints.

Business Analyst May 2012 to July 2014

Integrated innovative software solutions for importing information from other sources onto the Company’s technical database and as a member of the operational team to achieve the business goals and objectives

Developed a custom-tailored business generation process by managing cross-functional teams, resulting in an increase in revenues with consistent acquisition of 10 new customers per month.

Designed and developed Business Requirements Documentation (BRD), Functional Specification Documentation (FSD), Current-State and Future-State Process Models, Performance Indicators.

Collaborated past bid and requirements to analyze client proposals to determine the development and implementation ROI vs costs.

Partnered with customer service to set IT goals and developed strategies to meet time-sensitive milestone requirements with all requirements exceeded.

Built and maintained productive, long-term professional relationships with vendors and customers through close and effective communication, which resulted in improved corporate position in the E-Commerce IT Industry.

Designed, developed, and implemented an innovative new business process based on weekly report and feedback which resulted in achieving optimum efficiency regarding resource utilization.

Assessed business problems, and translated them into specific system requirements to find technology/automation solutions that were cost effective and met business needs.

Experienced in conducting analysis, designing, building, testing, and configuring system settings, and implementing business solutions using information technology in a large organization.

Served as a critical liaison between IT and business end-users for project initiation to implementation.

Developer Intern February 2012 to May 2012

Redesigned and upgraded company’s internal database system, which improved the efficiency of products by 10% and reduced the failure rate.

Provided expert oversight for upgrading the project “Application for Image Encryption and Cryptographic” from a college level to the level that fulfilled all the corporation’s requirements using current company’s database.

Tested and deployed functional projects and improvements.

Education

Willamette University, Atkinson Graduate School of Management, Salem, OR

Master of Business Administration, GPA: 3.5 August 2014 to May 2016

Relevant Coursework: Data Analysis, Cost Benefit Analysis, Negotiation, Project Management, Strategic Management, Strategic Finance, Operations & Information Systems, Enterprise Risk Reduction.

Awards/Honors: Willamette MBA Scholar, Business Plan for New Venture to launch

Relevant Projects: Business Plan for Encore Fellows Program – Portland, Business Model and Financial Analysis of IT industry

Visvesvaraya Technological University, Sapthagiri College of Engineering, Bangalore, India

Bachelor of Engineering - Computer Science July 2009 to May 2013

Awards/Honors: Best Presenter Team Award

Clubs/Activities: Lifetime member of Computer Society and Indian Society for Technical Education, Class representative of Student Union, Computer Science Department

Certifications or Additional Education:

Certified in “Introduction to SAP HANA”

Certified in “Business Suite Powered by SAP HANA”

Will pursue PMP Certification by end of 2016

Technical Skills

Methodologies

SDLC, Agile, Scrum, Waterfall, Lean

Platform

Windows, MacOS, Linux (Ubuntu) and UNIX

Utilities/Other

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher), Adobe Suite, Microsoft Project, SharePoint, ERP, CRM,SAP,BI, Google Analytics, Tableau, R

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