Customer Service Administrative Assistant

Mohania M. Ramjit

**** ******* ******. *********, **** 44144.

Phone: 216-***-****. **********@*****.***.

Offering a proven track record of organizational efficiency and productivity improvements. Performance driven administrative professional with experience in facilitating service support and office management. Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Trusted advisor, liaison, and assistant.

Areas of Expertise:

Information Processing: Distinguished as a top talent in computer software, processing and tracking confidential data and records for individual customer files.

Customer Relations Management: ICSA Customer Service Certification

International Customer Service Association, Rockhurst University Continuing Education Center, Inc.

Certifications: ISO 9001, Supply Management, Records Management:

Extraordinary adherence to policies, processes and procedures required for planning and execution in production, project development and service.

Professional Experience:

Administrative Assistant AARP Foundation Cleveland, Ohio. Aug 2014 - Aug 2016

Deep experience on problem solving, and processing interdepartmental correspondence in a timely manner with adept capability to interpret instructions, and specifications of different levels of administrative work.

Assist and instructs superiors and subordinates with the details of workflow and day-to-day operations, supporting departmental research, file retrieval and the development of written documentation.

Taking information from the client.

Checking and signing and distributing mails including all clerical duties.

Customer service representative

Documents management

Mortgage Processing Clerk/Documentation Specialist Jul 2007-Jul 2014

New York Community Bank (NYBC) Mortgage Company LLC

In-depth knowledge of principle Finance & Loan functions and operations, underwriting, and quick claim deeded and approval of Consolidation, Extension, & Modification Agreements (CEMA loans).

Prepare loan reports for paid off contracts. Handle loan swaps form Ohio Savings Bank to Federal Home Loan Bank, exceedingly meeting timely deadlines.

Compile, code, categorize, calculate, tabulate, audit, and verify information and data, using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Processing SEMA documents.

Processing paid of documents.

Research default risk files.

Filing documents.

Scanning and tracking of documents.

Imaging documents.

Processing notes (incoming & outgoing)

Records Manager 1990-2007

Trinidad and Tobago Bureau of Standards

Possess a high level of technical knowledge in determining the sequence of records management programs along with documentation organizational skills.

Successful maintain, operate, and implement systematical customer data tracking and assignment for the bureau of standards to ensure industrial efficiency and quality systems. Met legal obligations for the creation and retention of paper and electronic records for over 500 customers.

Maintain operational efficiency by controlling the volume of records created and stored; identifying records to be preserved for historical and research purposes. Providing efficient access to information.

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