Senior Software Engineer

DANIEL J. WAGNER

CAREER SUMMARY

Senior Software Engineer with a proven record of rising to any challenge. Able to communicate effectively with technical resources, business units, senior leadership, and external customers. Established experience in decision making, process improvement, full SDLC, testing, and cost reduction. Expertise in a diverse range of technologies within multiple business sectors.

PROFESSIONAL EXPERIENCE

HCL Technologies, Naperville, IL (8/2014-6/2016)

Technical Specialist

Led service improvement project for 3G telecom external global customers, resulting in improved customer satisfaction, reduced SLA penalties for Alcatel-Lucent.

Transitioned support services from on-shore to off-shore, resulting in increased overnight monitoring of systems.

Acted as major incident response manager for major production outages interfacing with engineering, business, and customers for communication and resolution of issues.

AT&T/Lucent Technologies, Inc./Alcatel-Lucent, Naperville, IL (10/1985-8/2014)

Member of Technical Staff (2008-2014)

Provided senior engineering support for the cellular switching equipment to improve reliability and reduce defects. Interfaced with field technicians, engineers, and software development teams as needed.

Acted as major incident response engineer for global incidents, providing problem identification, resolution, and subsequent root cause analysis.

Technical Lead on the team to proactively detect and resolve network issues prior to customer impact.

Participated on Alcatel-Lucent India knowledge transfer team to improve customer satisfaction for wireless service.

Software Quality Assurance (SQA) Testing (2002-2008)

Developed comprehensive test plans for emerging technologies to ensure global standards adherence, functional integrity, and reduction of defects.

Created result tracking processes to ensure quality adherence and maintain test schedules.

Automated regression testing to improve efficiency and product quality.

Senior Design Associate (1987-2002)

Managed Software Development Lifecycle (SDLC) for a proprietary telecom protocol verification test tool application.

Drove the transition of the test tool for a 90% cost reduction and substantial increase in user productivity.

Established and managed vendor relationship for the product used for the test tool transition.

Managed team to develop product enhancements and resolve defects within budget and scheduling constraints.

Developed testing framework, created prototypes, and conducted user training during new release deployment.

Mentored team members to increase their skillset and productivity.

Design Associate (1985-1987)

Developed, maintained, and supported circuit pack and system level modeling software.

Coordinated the efforts of five individuals performing circuit pack reliability tracking functions.

SKILLS/TOOLS

C/C++/C#, Unix programming, AWK, MS Office, Expect, Tcl, Tk, Perl, HTML, Linux, Solaris, Unix, Object Oriented Analysis and Design, Remedy, Clearcase tools, Q.931, SS7, Wireless, ASN.1, 3GPP standards, CCITT7 Standards, ANSI Standards, RRC, RLC, NAS, WCDMA, WireShark, Code Collaborator, Tectronix Spectra (test automation)

EDUCATION

M.S. Computer Science

North Central College, Naperville, IL 1994

B.S. Computer Science (Minor Math)

North Central College, Naperville, IL 1991

BEYOND THE OFFICE

Boy Scout Troop 65, Scoutmaster & Assistant Scoutmaster (5/2000-present)

Meals on Wheels, Meal Delivery & Well-being check (1/2008-6/2016)

Public Action to Deliver Shelter, PADS – hospitality/guest assistance (9/1997-4/2004)

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