Customer Service Administrative Assistant
Resume:
To Whom It May Concern,
If you are like most successful financial systems you've seen the good that comes from having a friendly, professional, and self- motivate healthcare professional working to help assist patients and staff. A good attitude and wonderful work ethic can keep things running smoothly in a busy office building. Employing someone who is always willing to put in extra effort can make all the difference in the world.
I am a person that can work well for consecutive hours with little or no supervision and still get the job done right the first time. I have experience working in a busy environment where every situation required immediate attention. I quickly learned how handle various situations professionally and efficiently using my own knowledge and any available resources. I am confident that my experience along with my schooling has prepared me for any challenge presented.
I look forward to hearing from you at your earliest convenience so that I may further discuss my job experience and present my credentials. I can be reached at 504-***-**** or ************@*****.*** .
Sincerely,
Angela Bolton
Angela D. Bolton
3200 Louisa St.
New Orleans, La 70126
QUALIFICATIONS:
Work well without supervision
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure
Answering calls in a high volume environment
Dealing with customer needs and grievances with the company
EDUCATION:
Date 2013 Name of School Ashford University
Bachelor’s in Healthcare Administration
Date 1989-1992 Name of School St.Martin High School
Ocean Springs, Ms
Date 1992-1994 Name of School Mississippi Gulf Coast Community College
Perkinston, Ms
EXPERIENCE:
2013-2014 Alpine Access-Customer Service Office Depot
Process returns, interoffice emails,
Assist customers with any business of office depot
Handles accounting issues with customers’ accounts
Handle secure accounts for office depot
Follow all policies and procedures of office depot
2013-2013 Chateau Living Receptionist/Switchboard Operator/Administrative Assistant to Director
Administrative Assistant to the Director of the facility
Direct all carriers for drop off and pickups
Sort and organize patients’ mail
Direct calls to the appropriate extensions
Mail out the patients bills
Give tours of the facility
Answering three phone trunks
2011- 2012 Directv Customer Service
Work out problems on customers account and resolves issues they may have
Handling situations that are company policy
Keeping the companies policies enforced with the company
Making sure the customers are satisfied
Listening to the customers concerns
Know how to categorize calls for the customer’s transfer
Knowing the policies and procedures put forth by Directv
Showing empathy and understanding for the customers issues
2006-2009 Humble Medical Center- Office Receptionist
Patient Intake
Filing Medical Charts
Keeping office supplies stocked
Working with doctor to ensure Hippa rules are followed
Running insurance information
Working with insurance companies to make sure the charges are correct
Icd-9, Cpu 1500
2007-2008 Personal Care Givers to Dottie Weisinger Biloxi, Ms
Preparing Breakfast, Lunch, and Dinner
Organizing her daily activities
All Grocery Shopping
Keeping the house clean and sanitized
Companionship
2006-2007 Personal Caregiver to Opal Hutmacher Gulfport, Ms
Preparing Breakfast, Lunch, and Dinner
Organize her daily activities
Taking patient shopping as well as to pay her bills
Keeping her house clean Companionship
2004-2004 Garden Park Hospital Gulfport, Ms
Unit Secretary/Labor and Delivery
Filing any lab test to be viewed by doctors and nurses
Organizing the chart of patient when admitted as well as discharged
Answering the multi-line phone
Placing phone calls for medical staff in reference to patients medical records
Word processing
Record Keeping
Making sure the patients records are keep Confidential
2003-2004 Keesler Air Force Base Biloxi Ms.
Cleaning and sanitizing rooms for soldiers
Keep track of what rooms have been cleaned and report to supervisor
Dispose of all trash
Follow policies and procedures of the Air Force Base
2002-2003 Memorial Hospital Gulfport, Ms
Clean and sanitize patients rooms
Know all cleaning procedures and chemical
OSHA guidelines
Provide customer service to patients
Related Coursework Completed
MediSoft,
Accounting in Healthcare
CPU 1500
Microsoft
Patient Safety
Health Ethics and Medical Law
Health Care Financing and Information System
Managing in Health and Human Services
Human Resource Management
Sociology
Human Services
Study of Ethics
REFERENCES
References are available upon request
Contact this candidate