Customer Service Sales

Laura R. LaScala

**** **** *****, ********* *****, FL 32951

321-***-**** ********@***.**.***

Summary of Skills

Handle incoming requests from clients and inquiries from the general public

Describe products and services to potential customers

Create and maintain calendars, databases and status reports

Develop correspondence

Excellent customer follow up

Proficient in Microsoft Word, Excel, Outlook,

Several Client Maintenance Programs and General Office Duties

Research, Customer Service, Sales & Marketing Experience:

Melbourne, Florida

April 2004 – Present Westwind International Investigations, Inc.

Private Investigator/Researcher-Part Time

Interpret data from a variety of database profiles and public record searches. Conduct background checks and verify references for pre-employment recommendations and tenant screenings. Responsible for developing comprehensive reports to present to clients.

September 2011 to March 2012 GSI Commerce /e-bay Enterprise (Now Radial)

Seasonal Employment

Provided sales and customer service for four businesses represented by GSI Commerce; Belk Department Stores, PBS, GNC and Ace Hardware. Explained products; processed payments and aided in website navigation. Resolved customer issues.

January –April 2010 & 2011 Jackson Hewitt Tax Service

Seasonal Tax Preparer

Achieved the Jackson Hewitt tax preparation course certificate and successfully completed two years as a seasonal tax preparer.

January 2009-April 2009 & 2015 - Seasonal Receptionist Position. Greeted clients; maintained waiting list; handled phone calls and coordinated appointments.

Laura R. LaScala Resume – Page 2

March 2005 – August 2006 Consumer Credit Counseling Service

Client Accounts Representative - Debt Management Program

Maintained over 250 client accounts by updating and verifying creditor and payment information using a specialized computer program. Assisted and advised clients by telephone, in writing and in person with information concerning their accounts. Responded to problems as they arose by understanding the debt repayment process and other counseling issues. Handled incoming calls from the general public and coordinated appointments for the counselors. Collected and applied clients’ monthly payments.

New York, New York

December 2002 – March 2004 DJ Knight – A Division of SIRVA Relocation

Leasing Manager

Interacted with the management and staff to establish a relationship between DJ Knight and the Cambridge Club; a new client for DJ Knight located in the financial district of New York City. Responsible for marketing and selling this high-end property; which included providing site tours, developing clientele and providing customer service. Administered contracts and leases and collected rents. Produced requests for proposals, availability reports and situation reports.

Education

Bachelor of Science, magna cum laude; Bernard M. Baruch College, C.U.N.Y.

Majoring in Elementary Education

Excellent references gladly provided upon request

08/27/2016

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