coordination Skill,Team Work,Cost Control,Excellent Guest Relation
Resume:
CURRICULUM VITAE
NAME: RAJIV DUA
ADDRESS: ***/***, **** *****,
Hira Nagar, Mulund (West),
Mumbai – 400 080
CONTACT DETAILS: Residence: 022-********
Mobile: 91-982*******
E-mail: *************@*****.***
PASSPORT NUMBER: L2480525
DATE OF ISSUE: 29/05/2013
DATE OF EXPIRY: 28/05/2023
DATE OF BIRTH: January 04, 1973
MARITAL STATUS: Married
QUALIFICATION: 3-years Diploma in Hotel Management and Catering Technology from Dr. D.Y. Patil Institute of Hotel Management and Catering Technology, Nerul, Navi Mumbai. (M.S.B.T.E.) (1993-1996)
TOTAL WORK EXPERIENCE: 16 Years
August 2016 – Till date ISS Facility Services
Position : Property Manager
July 2013 – July 2016 Lodha Bellissimo CHS Ltd.
POSITION: Manager - Soft Services
DUTIES & RESPONSIBILITIES:
To provide administrative support to the Property Management team at assigned Building/s.
To ensure timely and accurate completion soft services reports pertaining to assigned Property/Buildings.
Be accessible for escalation of all PM related issues during the shift
Oversee the Helpdesk work process during the shift
•Provide management advice to Helpdesk operators for escalated issues
•Ensure immediate response to Priority Calls
•Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled.
Oversee Soft functions
•Ensure visitors are promptly attended by the Front Office /HDE
•Take rounds of the Building/s and lobbies to ensure high standards of housekeeping and upkeep
•Ensure the club house and its reception area is managed to high standards and all necessary equipments are available for client use.
Oversee the Club House Function
• Muster all the club management staff of the shift before deployment and communicate the priorities of the day
• Inspect the turn out and attendance of the staff and sign the shift register
• Meet the club / cafe staff in charge during the shift to discuss and communicate priorities for the shift and address complaints
Oversee the Housekeeping Services during the shift
• Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
• Inspect the turn out and attendance of the staff and sign the shift register
• Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
Oversee Cafeteria Services during the shift
•Ensure that the caterers are maintaining highest standards of hygiene in the services area
Oversee the upkeep of outdoor plants, green areas and to take necessary action if required
Oversee the upkeep of external facade areas and to take necessary action if required
Communicate to the next shift as well as the PM through the shift log book all incidents issues and pending problems.
Take rounds of the facility regularly to identify issues in Housekeeping/Club house/Pest Control etc and initiate immediate rectification actions
Prepare weekly shift rosters for Helpdesk and communicate in advance to the staff.
Shift Registers for Housekeeping, Club House staff, façade cleaners, cafe ops, and pest control
Shift Log Book of the PM
Shift Rosters
Client Satisfaction
Closure of helpdesk complaints
August 2011 – August 2012 Radiant Hospitality Services Pvt. Ltd.
POSITION: Manager - Soft Services
DUTIES & RESPONSIBILITIES:
Be accessible for escalation of all FM related issues during the shift
Oversee the Helpdesk work process during the shift.
oProvide management advice to Helpdesk operators for escalated issues
oEnsure immediate response to Priority Calls
oEnsure planning and execution of all preparation required for Conferences /meetings of the client as well as VIP visits scheduled during the shift.
oCurrently Provide management advice to Helpdesk operators for escalated issues
Oversee the Front Office function during the shift.
oEnsure visitors are promptly attended by the Front Office Executives (FOE).
oTake rounds of the front office and lobby to ensure high standards of housekeeping and upkeep.
Oversee the Security Function during the shift Oversee the Security function during the shift.
oMuster all the security guards of the shift before deployment and communicate the priorities of the day.
oInspect the turn out and attendance of the staff and sign the shifts register.
oMeet the security in charge during the shift to discuss and communicate priorities for the shift and address complaints.
Oversee the Housekeeping Services during the shift.
oMuster all the housekeeping staff of the shift before deployment and communicate the priorities of the day.
oInspect the turn out and attendance of the staff and sign the shifts register.
oMeet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints.
Ensure that the Club House is maintaining highest standards of hygiene.
Oversee the upkeep of indoor plants and take necessary action if required.
Communicate to the next shift as well as the SFM through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Duty Manager.
Take rounds of the facility regularly to identify issues in Housekeeping/security and Club House etc and initiate immediate rectification actions.
Prepare weekly shift rosters for Helpdesk, Front Desk and Club House and communicate in advance to the staff.
March 2010 – July 2011 KFC (Mumbai Chicken Pvt. Ltd.)
POSITION: Restaurant General Manager
DUTIES & RESPONSIBILITIES:
Responsible for the set Sales, Operations, profitability and Customer Satisfaction of the unit assigned.
Responsible for Training and mentoring of all the members at the outlet according to the objective set.
Responsible for the maintenance of the outlet hygiene, safety and service.
Responsible for wastage control at the unit.
Responsible for hiring and attrition of the unit members in coordination with the HR team.
Scheduling for all staff & responsible for training of staff as needed.
Accountable for inventories of Food & Beverage, Paper Packaging materials, Crockery, at the outlet.
Maintain guest profiles on a daily basis, follow up on any guest related issues and take appropriate actions (Branded Service).
Develop & Practice all aspects of Service Standards, Ensure team members are held accountable to exercising Standards on a daily basis, maintain work areas according to SOP outlet specific standards
Making list of reports on daily basis, weekly basis & monthly basis. (Daily Sales Report, Wastage Report, Variance Report, Scrap sale, Petty Cash, Average Daily Sales Tracking, Average Daily Transactions Tracking, BSC, Training Matrix).
Oct. 2006 – Dec 2009: Ruby Tuesday, Mumbai
POSITION: Asst. Rest. General Manager (Sr. Rest. Manager)
April 2002 to Feb.2006: Surbhi Restaurant, Navi Mumbai.
POSITION: Restaurant Manager
March 1999 to April 2002: Paarijat - The Restaurant, Thane (West)
POSITION: Asst. Restaurant Manager
Mar. 1998 to Feb.1999: Shivaji Park Gymkhana, Mumbai
POSITION: Asst. Restaurant Manager
Oct. 1996 to Jan. 1998: Hotel Mount View, Chandigarh.
POSITION: Management Trainee
PROFESSIONAL TRAINING:
Aug. 1995 to Sept. 1995: Hotel Shivalik View, Chandigarh
POSITION: Trainee
OCCUPATIONAL SKILLS COVERED:
Guest relation
Front office
Housekeeping
F & B services
COMMUNICATION SKILLS:
Languages
Reading
Writing
Speaking
English
Yes
Yes
Yes
Punjabi
Yes
No
Yes
Hindi
Yes
Yes
Yes
ORGANIZATIONAL SKILLS AND COMPETENCES:
Coordination Skills,
Team Work,
Managing Staff and their Salaries,
Cost Control,
Excellent Guest Relation
TECHNICAL SKILLS AND COMPETENCES:
Three Months Course in Computer Applications from CAL Computer Centre, Singapore
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