Customer Responsible

Israr Ahmad

Village and P.O: Kokarai Swat, Tehsil: Saidu Sharif. District Swat, KPK, Pakistan.

Mobile # +92-345*******, email: ****.*****@*****.***

OBJECTIVE: A highly dedicated professional with an analytical and rational approach toward problem solving. Have an immense working stamina with a particular liking for mentally challenging tasks. Seeking an organization that would appreciate and reward my skills

Employment History:

RF Consultant, ZTE Pakistan 2016 – Present

Responsible for Cluster/Cell optimization, for post swap clusters.

Responsible for addressing customer concerns in assigned clusters.

Responsible for purposing sector splits to relieve sites having 3G capacity bottle necks.

Responsible for troubleshooting the RTWP, RSSI imbalance and sector swap issues.

3G Log files analysis and field optimization for prompt customer response.

RF Executive, Telenor Pakistan December 2014 – April 2016

Responsible for RNC/BSC/Cluster/Cell optimization, quality enhancement feature trials, Worst KPI Analysis..

Responsible for formulating methodology of 3G reporting in coordination with regional & PAU teams.

Responsible for addressing S&D and customer concerns in Sargodha and Bhalwal areas.

Responsible for purposing trials & sector splits to relieve sites having 3G capacity bottle necks.

Responsible for providing PAC/FAC approvals to ZTE team against 2G/3G clusters.

2G/3G RF Consultant, Huawei Malaysia on Maxis NPM Project Nov 2013 – December 2014

Responsible to implement New Feature trials to improve KPIs at RNC and Cell level .

Responsible for diagnosing, acceptance & trouble shooting handover problems, low throughput cases and high RTWP issues at cluster level during roll out phase and Worst Cell Analysis & follow-up to close the Bad Performing NEs E2E during managed services phase.

Responsible for trials to relieve sites having capacity bottle necks, moreover traffic and capacity dimensioning expansions ordering.

Responsible for KPI benchmarking at Region, RNC and Cluster level after software patch implementations, promotion offers & remedy actions.

Responsible for monitoring and improving the Network KPIs through Soft/Hard changes to maintain monthly SLA thresholds for the assigned clusters.

Responsible for conducting, formulating & presenting drive tests for Data and Voice to the customer as per requirement of Maxis

2G Radio Network Performance and Optimization Executive, CMPak Pakistan Jan 2012 – Sep 2013

Responsible for optimizing North KPK Area BSCs and diagnosing all RF related issues such as low CSSR, CDR - Low Accessibility & Retain-ability, HO Failures.

Responsible for optimizing and capacity bottlenecks and coverage of 2G network to meet traffic increase and customer requirements by either modifying existing network resources to accommodate traffic requirements or requesting network expansions

Responsible for diagnosing, reporting and troubleshooting call failures, HO failures, Dropped calls, bad quality, and poor coverage & intra-cell issues with Huawei/ALU 2G cells

Conducting and analyzing periodic 2G drive tests using TEMS and taking necessary corrective actions to meet targets of SQI, RxQual, RxLev, MOS and other radio KPIs.

Responsible for justifying for 2G worst Cells of the network on daily basis.

Responsible for Escalation and opening tickets of BSS, transmission and hardware degradations and their follow-up.

Responsible for Detection, investigation and escalation of externally interfered cells.

Responsible for monitoring and reporting Network performance and identifying RF related issues through BSS Network KPIs on daily basis.

Requesting 2G expansion upon TCH blocking with high HR utilization.

Responsible for making Weekly BSCs report to off load over Utilized cells in each BSCs.

Responsible for detecting and escalation 2G zero traffic carrying cells to the customer.

Responsible for making Performance Reporting for Migration and Planned activities.

Responsible for communications with other vendors through NOC and making System Impact Report(In case of any service effecting Outage) and discussing Other vendor degradations.

Responsible for making GPRS Performance Report on daily basis.

Responsible for making 2G QOS Reports and troubleshooting degradations for CSSR, HOSR and DCR with front office.

Radio Network Engineer, Alcatel Lucent Pakistan on Zong Project, July 2008 – Jan 2012

Traffic performance and capacity relief analysis to maximize network capacity utilization using ALU Network Performance Analysis Desktop.

Radio Network Planning including initial Coverage and Capacity analysis on the basis of Coverage Prediction Tool, Pre-launch Site Optimization and Re-design of network KPI's.

WiMAX Network Planning using A9155 which includes: Project Coordination, Propagation Model Calibration, Site search, Performance Prediction and Site Verification.

Responsible for preparing recommendation for changes in the network design parameters and forward those to the customer for final decision and implementation.

Frequency planning for all the deployed sites using A9155 GSM AFP Work-around.

Responsible for sending daily, weekly, monthly stats and reports to the customer.

Responsible for drive testing, interference and spectrum analysis tools.

Responsible for troubleshooting and/or monitoring implementation of the optimization as per recommendation to ensure achievement of KPI and solve customer complains.

Responsible for making and analyzing Weekly BSCs Monitoring Report.

Responsible for making Dimensioning reports for monitoring capacity utilization of air interface and transmission links.

To carry out migration of RAN and OMC to new Releases.

Recommendation for future expansion of the network based on Traffic density and population

EDUCATION

Bachelors of Electrical Engineering, University of Engineering and Technology, Peshawar, Pakistan

Computer Systems (Secured 71.4%) 2003 – 2007/08

Intermediate, H.S.S.C, SPS College, Mingora Swat, Pakistan

Pre-Engineering (Secured 74.4%) 2002

Matriculation, S.S.C, Hira Public School, Mingora Swat, Pakistan

Science (Secured 78.4%) 1999

PROFESSIONAL TRAININGS AND CERTIFICATIONS

UMTS, GSM and WIMAX

Two weeks training on UMTS Radio Principles and Algorithms.

Three weeks training on Basic GSM Architecture and Introduction to RF

One week training on GPRS/EGPRS Algorithms and QOS(Quality Of Service).

Two week training on RFT(Radio Fine Tuning) and QOS(Quality Of Service) for GSM(B10)

WCDMA Architecture and Dimensioning

SOFTWARES AND TOOLS

Net Numen(ZTE Specific tool), 2G/3G NPO (ALU Specific tool), A9155(Planning tool for Alcatel), Genex assistant, Genex Probe (Huawei DT Tool), MapInfo 12.0, MS Office, TEMS

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