Customer Service Management

RESUME

SWARUP KRISHNAN K

Email : ***************@*****.***

Contact no: +918*********

CAREER OBJECTIVE:

“ To work in an industry which is challenging where i can utilize all my abilities for the success of the organization and achieve the organizational as well as personal goals

Educational Qualification:

BDA-Bachelor Diploma in Aviation Management from Asian Airline Academy Kaniyapuram

BBA in Airline Tourism And Hospitality Management from Bharatiyar University (Final year)

IATA certificate in Airline Customer Service(IN-ADD-3-001)

IASF [International Aviation Security Force] Certificate From Asian Airline Academy

HSE Government Sree Vidyadhiraja Vidya Nilayam in Computer Science

SSLC from DR GR Public School CBSE Board Neyyantinkara

Professional skills:

Excellent in Hindi and English communication.

Good in doing Team work.

Hotels,Resorts and Flight catering services.

Airline passenger and baggage handling.

Airline marketing and business administration.

Aviation security and Airline Cargo.

DGR (category-9,11 and 12).

Cabin crew training and International Customer Service.

Station manager and cargo management.

Ramp operation and ATC.

IT SKILLS

Basic knowledge in computer including c++.

Proficiency in windows .

AREAS GETTING TRAINED IN:

Department Of Airline, Tourism and Hospitality Management.

Department Of International Language and Soft Skill Training.

Department Of Aviation Security and Intelligence.

Department Of Flight Handling and Ground Operations.

Department Of Airline Cabin Crew and Commercial Services

Language known:

English, Malayalam, Hindi, Gujrati and Fair Understanding in Tamil.

Personal Details:

Name : SWARUP KRISHNAN K

Gender : MALE

Age : 20

Date of birth : 07/08/1996

Father name : M KRISHNA KUMAR

Mother name : SMT SANTO DEVI

Nationality : INDIAN

Permanent address : GC CPRF,TYPE 5 QTR no.1

PALLIPURAM P.O,

THIRUVANANTHAPURAM, KERALA

Contact : +91-854*******, 889-***-****

Email id : ****************@*****.***

Declaration

I hereby promise that all the details mentioned by me here are true to the best of my knowledge

PLACE: THIRUVANANTHAPURAM SWARUP KRISHNAN k

DATE: 05/08/2016

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