Hani Mahmoud

Principle Advanced Service Business/Project Manager

MIBA,ITIL,PMP,PRINCE2,SCRUM

Management And Leadership Award

Telephone:

Cell.

+971-***-**-**** (UAE)

+201**-**-***-** (Egypt)

+974-***-**-*** (Qatar)

1/14

Professional Summary

Highperforming Principal Business Manager with 20+ years experience in implementing IT Strategy, building

& optimizing organizational processes, measurement systems, and infrastructure to maximize business results in

a diverse and multicultural environment.

Understands key project management components and takes ownership of an assigned project from initiation

through delivery till closure adhering to PMI principles and methods. Interfacing with internal and external

customers, establishing a collaborative relationship with stakeholders and project contributors.

Accomplished leadership to manage organization business in some territories to increase up company business

existance and manintain agreed revenue.

Drive and manage projects plans to overcome roadblocks and ensure the successful completion of projects.

Responsible for organizing all project activities including: planning,reporting,interdepartmental meetings and

communication ensuring project deliverables remain on schedule. Produces project updates and scheduled

reports to project team and sponsors.

Extensive experience working with customers on business and IT planning, strategy, vision, governance and

process, turning these into executable plans where to be achieved by teams of engineers.

Accomplished Business Manager; working with and managing high profile projects, teams and customers in

different territories with 13+ years of experience in business transformation, team building, business re

engineering, developing and over achieving on revenue and margin targets.

Proven leader with outstanding motivational skills and broad experience working with diverse multicultural

teams. Customer Service oriented with an exceptional level of initiative and a high level of integrity.

Core Competencies & Strength

Business Management

o Interfacing with customers, establishing a collaborative relationship with stakeholders and project

contributors.

o Working and managing high profile with various IT projects according to ITIL principles and

methods, teams and clients in different territories.

o Drive and manage projects plans to overcome roadblocks and ensure the successful completion of

projects.

o Supervise and organizing all project activities to make sure project deliverables remain on

schedule according to PMI principles and methods

o Extensive experience working with customers on business and IT planning, strategy, vision,

governance and process, turning these into executable plans where to be achieved by teams of

engineers.

o Proven resource management capability with outstanding motivational skills and broad experience

working with diverse multicultural teams.

Hani Mahmoud

Principle Advanced Service Business/Project Manager

MIBA,ITIL,PMP,PRINCE2,SCRUM

Management And Leadership Award

Telephone:

Cell.

+971-***-**-**** (UAE)

+201**-**-***-** (Egypt)

+974-***-**-*** (Qatar)

3/14

Decision Making:

o Makes decisions willingly, sometimes involving ambiguity or calculated risks

o Remains comfortable & objective when making decisions under pressure & in areas of uncertainty

o Assimilates and evaluates new facts quickly & manages priorities

Problem Solving

o Generates insights or creative solutions to apparently complex problems

o Systematically breaks down complex problems into component parts and identifies the major and

crucial elements

o Identifies alternative solutions and evaluates consequences and impact of alternatives

Business Development

o Playing leadership role to manage organization business in some territories to increase up

organization business existence and maintain agreed revenue.

o Customer Service oriented with an high level of initiative

o Commits to achieving objectives despite difficulties

Professional Experience

Principle Advanced Services Business/Project Manager October 2006 Present

Oracle Corporation ( www.oracle.com)

Manage ACS business in assigned territories in a way to increase up existing organization business and maintain

agreed revenue by implementing effective business process,control and disciplines.

Responsibilities as following:

1. Acting as an ambassador and primary contact for ACS representing my customer's interests within

Oracle to ensure that my role is seen as value adding and that Oracle is aligned to ACS customers

priorities.

2. To manage financial, qualitative and team resources in a way that ensures the profitable growth of ACS

in managed territories, the quality of team members delivery and day to day personal management of

team members planning / reviewing.

3. Managing contracts and delivery engagement as defined by ACS, including creating and maintaining

accurate service documentation.

4. Develop and manage Oracle ACS relationship with designated customers throughout the service

engagement in order to maximize the customers' use of Advanced Customer Services ACS, drive high

degree of satisfaction and reference ability, and to protect and enhance ACS revenue streams.

5. Developing and maintaining relationships with senior management across lines of business within the

designated customers and relevant third parties.

6. Offering and delivering change management advice to the account.

7. Planning and deploying appropriate ACS activities to ensure effective delivery within agreed budgetary

constraints.

8. Establishing and communicating the Service spectrum within the account(s) and identify potential sales

opportunities.

9. Ensuring the ACS strategy complements and enhances the overall account strategy

Hani Mahmoud

Principle Advanced Service Business/Project Manager

MIBA,ITIL,PMP,PRINCE2,SCRUM

Management And Leadership Award

Telephone:

Cell.

+971-***-**-**** (UAE)

+201**-**-***-** (Egypt)

+974-***-**-*** (Qatar)

5/14

10. Advising the account on the most effective and efficient way to use Oracle support services and

products.

11. Assuring and improving the quality of the service and maintain accurate account information.

12. Assist in renewal of ACS contracts and contribute to presales & crossselling

Due to this position, I managed and delivered several projects including the below:

QF (Qatar Foundation Qatar) Oracle eBis R12 upgrade

MOFA (Ministry of Forgien Affairs Qatar) Oracle eBis R12 implementation

HMC (Hamad Medical Corporation Qatar) Exadata implementation

HMC (Hamad Medical Corporation Qatar) Exalogic implementation (1st in MEA)

HMC (Hamad Medical Corporation Qatar) Exadata DR creation

MOL (Ministry of Labour Qatar) Exadata implementation (1st in MEA)

MOL (Ministry of Labour Qatar) Exalytics implementation (1st in MEA)

Managed ACS business in different territories such as Middle East, Africa and Gulf

1 Bank Misr (BM)

Banking 2 National Bank of Egypt (NBE)

Egypt

3 Commercial International Bank (CIB)

Middle

Telco 4 Telecom Egypt (TE)

East

5 Bank Audi

Lebanon Banking 6 Bank Med Sal

7 Bank Misr Liban

8 Qatar Foundation (QF)

9 Qatar Olympic committee (QOC)

10 National Health Insurance Company (NHIC)

11 Ministry of Foreign Affairs (MOFA)

Governmtal 12 Ministry of Labor (MOL)

13 Ministry of Justice (MOJ)

14 Ministry of Environment (MOE)

15 General Authority of Customs (GAC)

16 Kahramaa

Health & Care 17 Hamad Medical Corporation (HMC)

Qatar

18 Qatar University (QU)

Education

19 Community College of Qatar (CCQ)

Gulf

20 Doha Bank (DB)

21 Qatar National Bank (QNB)

Banking

22 Qatar Central Bank (QCB)

23 Qatar International Islamic Bank (QIIB)

24 Qatar Petroleum (QP)

Oil & Gas

25 Qatar Gas

Telco 26 Oreedoo

Bahrain Telco 27 BATELCO

KSA Governmtal 28 General Authority of Civil Aviation

29 Mecca Municipility

Pharmacuitcal 30 AlNahdi Pharmacy

Africa Nigeria Banking 31 Nigerian Central Bank

32 Access Bank

33 United Bank Of Africa (UBA)

34 Diamond Bank

35 Fidelity Bank

36 First Bank of Nigeria

Hani Mahmoud

Principle Advanced Service Business/Project Manager

MIBA,ITIL,PMP,PRINCE2,SCRUM

Management And Leadership Award

Telephone:

Cell.

+971-***-**-**** (UAE)

+201**-**-***-** (Egypt)

+974-***-**-*** (Qatar)

7/14

37 SKYE Bank

Teclo 38 MTN

Oil & Gas 39 Oando

Information Technology Manager March 2002 October 2006

Magrabi Group (Hospitals & Centers) K.S.A,GCC

Managing MIS department of Magrabi Group (Hospitals & Centers) in GCC

Responsible of managing all MIS department of Magrabi Group (Hospitals & Centers) in gulf regions

implmenting largescale projects, leading & managing project managers, technicians & multifunctional teams.

Leaded the automation project for all Magrabi Group hospitals and centers in GCC through applying different

projects such as (not a full list):

1. HMIS (Hospital Management Information system)

2. FMIS (Financial Management Information System)

3. Pharmacy application

4. Medical Clinics application

5. Laboratory application

Responsible of designing and applying security rules to increase organization information technology operation

efficiency to comply with standard ITIL process.

Ensure used hardware is up to the latest technology used and capable to run business operation and plan for

future business increase

Snr. Project Manager December 1998 March 2002

Ministry of Education - Riyadh, Saudi Arabia

Managed several projects to automate and enhance ministry daily business operations leaded designing integrated

solutions process, analyzing and developing applications

Management of the following projects achieving timely delivery, end user satisfaction, optimal cost and final

success:

Personnel & Payroll System

Accounting Application

Purchasing Application

Budget Application

Custody Application

National Families Application

Archiving Application

Development Consultant

January 2000 - December 2000

Knowledge Net Comp. - Riyadh, Saudi Arabia

Consultations for designing and developing teams in order to develop Shares Trade Management System

(TradeNet Application), the broker system in Saudi Arabia where brokers and stockholders can maintain all

brokering operations to trade shares and stocks.

Hani Mahmoud

Principle Advanced Service Business/Project Manager

MIBA,ITIL,PMP,PRINCE2,SCRUM

Management And Leadership Award

Telephone:

Cell.

+971-***-**-**** (UAE)

+201**-**-***-** (Egypt)

+974-***-**-*** (Qatar)

9/14

E-mail:

Senior Systems Analyst & Designer

acwgwl@r.postjobfree.com

Nile Soft International - UK

acwgwl@r.postjobfree.com

Perform a variety of analyzing, designing and

developing activities for different projects such as

LinkedIn :

Hani Mahmoud

Terms Selling System. (Goldi Company)

ae.linkedin.com/in/hanimahmoud

Senior Systems Analyst & Designer

Team Engineering and Management Consultants (Team

Egypt) Cairo, Egypt

Perform a variety of

analyzing, designing and

developing activities for

different projects such as

(not a full list)

Hebron Project "

ElKhalil "

Palestine

Purchasin

g

Applicatio

n

Payroll &

Personnel

Applicatio

n

Finance

Applicatio

n

Car

Maintena

nce

Applicatio

n

Arab League

"U.N."

Purchasin

g

Applicatio

n

Team Egypt

Finance

Applicatio

n

Conferenc

e

Applicatio

n

Library

Applicatio

n

Hani Mahmoud

Principle Advanced Service Business/Project Manager

MIBA,ITIL,PMP,PRINCE2,SCRUM

Management And Leadership Award

Telephone:

Cell.

+971-***-**-**** (UAE)

+201**-**-***-** (Egypt)

+974-***-**-*** (Qatar)

Mailing

Applicatio

n

Time

Sheet

Applicatio

n

Education &

Qualification

Business Level

MIBA (Master

International

Business

Administration)

Managerial Level

ITIL

(Foundation,Design,

Operation)

PRINCE2

PMP

SCRUM

Management And

Leadership Award

SDM Managing

Simulation

Effective Meeting

Management

Personal leadership

& influence

program CMI

Technical Level

Professional

Certificate in

Computer System &

Programming

OCP (Oracle

Certified

Professional)

11/14

DBA

OCP (Oracle

Certified

Professional )

Developer

OCAD (Oracle

Certified

Application

Developer)

OCIAD (Oracle

Certified Internet

Application

Developer)

JDeveloper 9i

Advanced DBA

( Partitioning

Replication)

Oracle Application

Server 10g

Administration

Oracle 10g New

features

Linux Essential

Linux

Administration

Java Programming

Servlets

JSP

BC4J

Uniface 6.1

Dbase IV.

Dbase IV

Programming.

COBOL.

Lotus 1.2.3

Front Page 2000

Soft Skills Level

7 Habits Of Highly

Effective People

Innovation

General & Personal

Skills

Leadership & Team

coaching

Problem solving

skills,Strategy

formulation

Presentation skills

& Pre Sales skills

Selfmotivation,

Development & Fast

Hani Mahmoud

Principle Advanced Service Business/Project Manager

MIBA,ITIL,PMP,PRINCE2,SCRUM

Management And Leadership Award

Telephone:

Cell.

+971-***-**-**** (UAE)

+201**-**-***-** (Egypt)

+974-***-**-*** (Qatar)

learning

Excellent Written &

Verbal

Communication

Dynamic,

hardworking &

ability to work

under pressure

Developing Strong

working

relationship with

different

stakeholders

Honors & Awards

Management And

Leadership Award

CMI

13/14

Contact this candidate