Customer Service Representative
Resume:
CHRISTOPHER COLLEPS
Arlington, Texas 76012
******************@*****.***
OBJECTIVE
To contribute the skills and knowledge I acquired through my previous employment and military experience in a professional environment.
EDUCATION
University of Phoenix August 2015 – Present
Bachelor of Science in Communication with a Leadership Communication in Organizations Certificate
Expected Graduation Date – August 2017
Lakeview Centennial High School Graduated – May 2000
EMPLOYMENT
United One Source in Dallas, TX
Customer Service Representative September 2015 – July 2016
Handle customer accounts up to $250,000 in sales per year using Navision software
Manage price group codes for each customer using Navision software
Maintain proper tracking of products using Excel spreadsheets
Render price quotes for current and potential customers
Manage customer issues to maintain a high level of customer satisfaction
Maintain proper profit margins
Create catalogues to promote products and pricing
Manage front end duties such as answering multi-phone lines and greeting walk-in customers
Bowling Proprietors Association of America in Arlington, TX
Warehouse Coordinator/ Mailroom Coordinator February 2014 – April 2015
Operated forklifts
Supervised shipping and receiving
Examined shipment contents and compared them with records such as manifests, invoices, and orders to verify accuracy
Recorded shipment data such as weight, charges, space availability, damages, and discrepancies for reporting or recordkeeping purposes
Prepared documents such as work orders, bills of lading, and shipping orders to route materials
Corresponded with establishment representatives to rectify problems such as damages, shortages, and nonconformance to specifications
Packed, sealed, labeled, and affixed postage to prepare materials for shipping by using hand tools, power tools, and postage meter
Contacted carrier representatives to make arrangements and issue instructions for shipping and delivery of materials
(CTG) Aetna in Arlington, TX July 2011 – January 2014
Warehouse/Mailroom Supervisor
Sorted – coming mail and managed out - mail
Delivered mail to appropriated persons
Filled any order, delivery slips, and memos regarding detailed deliveries
Affixed postage to packages and letters by hand or stamp materials using a postage meter
Verified that items were addressed correctly, marked with the proper postage, and in suitable condition to process
Placed in–coming and out–going letters and packages into sacks or bins based on destination or type
Weighed packages and letters to determine postage needed using scales and rate chart
United States Army at Fort Polk, LA June 2008 – July 2011
Food Service Specialist
Supervised personnel
Organized weekly training presentations
Complied with health and fire regulations regarding food preparation and serving
Monitored food preparation methods, portion sizes, garnishing and presentation of food to ensure that food was prepared and presented in an acceptable manner
Coordinated staff to ensure economical use of food and timely preparation
Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity
Maintained food and equipment inventories and kept inventory records
Saxon Mortgage in Fort Worth, TX June 2006 – June 2008
Warehouse/Mailroom Supervisor
Sorted in-coming mail and managed out-going mail
Affixed postage to packages and letters by hand or stamp materials using a postage meter
Verified that items were addressed correctly, marked with the proper postage, and in suitable condition for processing
Weighed packages and letters to determine postage needed using weighing scales and rate charts
Lifted and unloaded containers of mail and parcels onto equipment for transportation to sorting stations
Wrapped packages and bundles by hand or by using tying machines
United States Marine Corps June 2000 – May 2006
Motor Transportation Operator
Operated several military vehicles, heavy wheel, light and heavy duty
Examine transportation vehicles, equipment, or systems to detect damage, wear, or malfunction and performed minor mechanical work
Inspect vehicles or other equipment for evidence of abuse, damage, or mechanical malfunction.
Inspect vehicles or equipment to ensure compliance with rules, standards, or regulations.
Conduct vehicle or transportation equipment tests, using diagnostic equipment.
Inspect repairs to transportation vehicles or equipment to ensure that repair work was performed properly.
Prepare reports on investigations or inspections and actions taken.
Issue notices and recommend corrective actions when infractions or problems are found.
Ensured drivers were assigned to correct vehicles and routes.
Reviewed dispatch manifests and proper paperwork to ensure timely and precise vehicle movements.
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