Customer Service Manager

Frederick Zoreta

**** ******* *****, ******, ** K1V 0E3

613-***-****, **************@*****.***

DIGITAL MARKETING & UX DESIGN ASSOCIATE

Performance Summary: Handling multiple projects from non-profits is one of my specialities. Extremely proactive and a lifelong learner. Deep interests in the fields of: Search Engine Optimization (SEO),Digital Marketing ( Hub-Spot Inbound Methodologies), Strategic Planning, Front End Web Development and User Experience Design ( UX) and relational databases.

SPECIAL ATTRIBUTES

• Several years of experience in networking and technical support

• Extremely interested in Digital Marketing, Market Analytics and SEO

• Strong interpersonal skills and an excellent communicator

• Lifelong learner who continues to enrich himself in a variety of specializations

• Ability to multitask and learn the newest trends in technology and business methodologies

CORE PROFICIENCIES

• Relational Databases

• Content Strategy

• Public Speaking

• Information Architecture

• Entity Relational Diagrams

• Data Visualization

• Strategic Planning

• Requirements Gathering

• Content Marketing

IT SKILLS

• Programming: JavaScript, Python, R, Ruby, HTML, HTML5, CSS3

• Networking & Hardware Electronics

• Databases: MS Access, SQL-RDMS, MySQL,

• Command Line, Linux Basics, SEO Fundamentals

PROFESSIONAL EXPERIENCE

Digital Marketing Specialist and UX Designer for several non-profit groups

Jan 2016 – present

Remote Digital Engagement Specialist/ SEO and UX Design Associate for :

Lint Center for National Security Studies (US Based)

Rare Genomics Institute (US Based)

Daughters Against Breast Cancer (US Based)

Buildings for a Better Future (Canadian- Ottawa Based)

• Duties are varied depending on the project and tasks. Most of the focus currently is on: User Experience (UX) Design for Mobile Health Care App ( Rare Genomics Institute)

• Handle the requirements gathering for all the technology projects of the organization and creates IT Strategic Planning Manual ( Daughters Against Breast Cancer)

• Carries out the Information Architecture and assists in the SEO plan for ongoing website project ( Buildings for a Better Future)

• Assists the web developer and graphics designer in the Search Engine Optimization of the group’s main website (Buildings for a Better Future )

• Handles On going Digital Marketing Plan and Strategic Planning activities (Daughters against Breast Cancer)

• Assists in Research and Data gathering that leads to data visualization and infographics

(Lint Center for National Security Studies)

• Assists in Research and Data Gathering for Site Analytics (Lint Center for National Security Studies)

Commissionaires Ottawa Ottawa ON May 2011 to Present

Physical Security Staff

Appointed as Commissioner of Oaths in the province of Ontario, granted by the Ministry of Attorney General

Acted as Commissioner of Oaths under the Criminal Injuries and compensations Board, while doing physical security and access control duties

Worked on federal government sites such as : Canada Revenue Agency, Ministry of Finance, Parliament Hill, Health Canada, Justice Canada, Treasury Board, Statistics Canada, NRC, NRCan, DND

Did several duties on high-profile, high clearance level government sites

Friends of the Canadian War Museum Ottawa, ON Feb 2014 to July 2015

Systems Administrator

Administer a Local Area Network (LAN) and troubleshoot intermediate IT related hardware and software issues on a Volunteer basis

Update database applications and entity relations diagrams of the organization

Provide IT skills training to other volunteers and war veterans

Continuously update the entity relations diagram (ERD) & database schema

Mobile Klinik, Ottawa ON June 2015 – November 2015

Cellular phone & electronics technician

• Troubleshoots both hardware & software issues of cell phones/smart phones and tablets

• Conducts software updates and virus clean ups

• Provides customer service and assists in selling/ marketing of services

• Conducts cashier duties and promoting of the “Case Station”, a company owned product that creates customized phone covers/ phone protectors

Musicforlifeconcerts.org Ottawa ON Jan 2014 to June 2015

Assistant IT Manager

Manage the email & file repository cloud servers on a Volunteer basis

Manage the godaddy.com email servers, create and remove email accounts of incoming and outgoing staff

Update database applications and entity relations diagrams of the organization

Reports directly to the Chief Technology Officer ( CTO) of the organization

Continuously update the entity relations diagram (ERD) & database schema

Handled the organization’s small scale database using MySQL

Headstart Business Solutions, Philippines Feb 2008 to Jan 2010

IT Business Development Manager

Maintained a database of clients and target markets utilizing MySQL, MS ACCESS

Managed several teams such as programming teams(R & D), graphics and design and marketing department

Conducted technical and business development training for new hires

Reported directly to the president regarding both technical and marketing issues

Informatics Computer Institute, Philippines March 2008 to April 2010

IT College Instructor & Trainer

Taught college students on technical topics such as : windows networking, fundamentals of the OSI Frameworks, HTML Web design, MySQL, MS ACCESS and basic electronics

Also conducted lectures on: IT Strategic Planning, Public Speaking, Organizational Structure, and workplace presentation skills

V.V. Soliven Group of Companies, Philippines March 2004 to Feb 2006

IT Manager

Managed a team of 16 technical staff members including electronics technicians and developers

Conducted technical training to employees, with specialization in windows LAN networking, PC & laptop troubleshooting, electronics for networks, fundamentals of MS ACCESS, basics of databases, and data entry

V.V. Soliven Group of Companies, Philippines March 1999 to March 2004

Business Analyst

Administered a Local Area Network (LAN) and installed several Small Office Home Office (SOHO) networks

Administer MySQL and MS ACESS Databases for IT financing/spending, HR related issues, company earnings and logistics/inventory of technical materials & assets

Conducted technical and business development training for new hires

EDUCATION

Certificate in User Experience for Web & Mobile Apps – Algonquin College – Ottawa, ON(ongoing)

Certificate in Digital Analytics – Algonquin College – Ottawa, ON (ongoing)

Certificate in Business & Systems Analysis –Algonquin College- Ottawa (ongoing)

MS in IT Carnegie Mellon University, Adelaide ; South Australia – 2007

BA in Communication Arts Miriam College Foundation, Manila –Philippines 1999

SPECIALIZED TRAINING

Web Programming, UX / UI Design / Databases, SEO, Design Fundamentals – Team Treehouse online learning

-Python, Ruby, SQL Databases, UX Fundamentals, Front End Development

Databases, Web Development, R Language, Python – CodeSchool

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