Administrative Assistant Customer Service
Resume:
ROSE MARIE COWAN
Matthews, NC *****
CAREER OBJECTIVE To obtain a position where my skills, work experience, and educational
training will make a valuable addition to a team-oriented work environment. To pursue
goals that will be rewarding and a challenge.
EDUCATION
05/99 – 06/01 Brookstone College of Business, Charlotte, NC
Major: Medical and Health Office Technology
Graduation Date: June 10, 2001
EXPERIENCE
09/15 – present Family Dollar Stores, Inc.
Position: Wage Attachment Processor
Duties: Responsible for all court wage garnishments which include child support, federal tax
levy, state tax levy, student loans, bankruptcies, etc.
Incumbents must ensure the highest accuracy, time sensitivity and financial savings for
the company when reviewing garnishment language. This position requires extensive
knowledge of child support and tax laws in all 50 states.
Incumbents must also conduct research and stay abreast of garnishment laws.
Wage Attachment Processor is responsible for embracing Family Dollar’s store-centric
commitment to customers, customer service and sales
09/14 – present Amazon Fulfillment Center
Position: Associate
Duties: Using a scanner to scan packages on a conveyer belt and placing the packages on a
pallet
Wrap the pallets by hand with a wrap pole and using a hand printer to print out labels
for the wrapped pallets
Gate Keep the loading dock area to scan the pallets to the outgoing trucks
Hand pull the pallets with a pallet jack and follow through with end of night duties,
which consists of closing out pallets with a scanner and refurbish the working carts that
hold supplies for the work load of the night
02/07 – 9/15 ECPI University Charlotte, NC
Position: Administrative Assistant/Student Window Services
Duties: Support the Student Services/Operations function by providing information to students,
staff and faculty and performing various clerical and administrative functions
Support the admission process by excepting, prospective students Application,
Registration Process and Transcript Fees
Perform various activities to support the accurate and timely process of grades and
attendance, inputting information in the appropriate student tracking system
Coordinate the graduation process from beginning to end, such as collecting monies,
ordering and distribution or pickup of Cap/Gowns, inputting information for the
graduation brochure
Ordering supplies for students, faculty and staff and office supplies
Work the Front Desk as needed, answering phones and checking prospective students in
and giving instructions to take the Compass Test
Assist the Medical students in steps to complete the application process for Certification
Exams for the National Healthcareer Association (NHA)
Assisting the Externship Coordinator in the process of inputting the students externship
hours in the student tracking system and in the process of the students Exit Interviews
Assist on Discovery Day for Prospective Students
03/05 – 04/06 Suntrust Bank, Salisbury, NC
Position: Proofing and Encoding Operator
Duties: Operating a proof and encoding machine
Proofing and encoding deposited and cashed checks
03/04 – 03/05 Cardinal Freight, Charlotte, NC
Position: Administrative Assistant to Logistic Management
Duties: Aiding in the beginning process of opening an account for Kraftmaid Cabinets
Data processing trip sheets for Kraftmaid and Home Depot accounts for payroll
Assisting drivers in everyday occurrences, directions, claims and customer service
05/00 – 12/03 Brookstone College of Business, Charlotte, NC
Position: Administrative Assistant/Registrar
Duties: Multiple tasks to coordinate business communications between faculty and staff
Create schedules for approximately 200 students, provided clerical support and
receiving and requesting transcripts
Assisting guests, using a 10 line phone system, answering/routing calls, creating daily log
sheets, typing and filing
Assisting managers in daily/weekly tasks, provided students with upgraded information
04/99 – 09/02 Cracker Barrel Old Country Store, Concord, NC
Position: Server
Duties: Train new employees
Ordering and serving meals to customers
Cleaned and prepared service line for next shift
09/96 – 03/99 Communications Instruments, Inc. Fairview, NC
Position: Assembly Line
Duties: Operated a torch
Developed relays for military aircraft
08/93 – 08/96 Shoneys Restaurant, Altoona, PA
Position: Dining Room Manager
Duties: Delegated multiple tasks to employees
Processed Large amounts of monies
Handled scheduling for 50 employees
Overseer of Dining Room, public relations with customers
06/90 – 07/93 Best Western Midtown, Sarasota, FL
Position: Guest Service Representative
Duties: Check-in and check-out daily preparations for guests
Setting up reservations, answering/routing calls and handling large sums of monies
SKILLS Business Communications Oracle Document Processing
Accounting Excel/PowerPoint Word Processing/Windows
Microsoft Software Office Procedures/Coding Medical Law & Ethics
Excel/PowerPoint
AWARDS/HONORS
Brookstone College of Business Cracker Barrel Old Country Store
Presidents List Ambassador Certificate of Achievement Award
Typist Award Spirit Award Three-Year Employee Award
Honor Roll Perfect Attendance
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