Legal Support Customer Service Drafting Database Management
Resume:
Norma J. Clark
Mableton, Georgia 30126
Email: ****************@*****.***
SUMMARY OF QUALIFICATIONS
Over 18 years of Legal experience. Highly qualified professional, results-driven, and dedicated to customer service. Adept at achieving all company goals and objectives. Exemplary communication, organizational and analytical skills. Capable of exercising independent judgment, decision-making ability and a high level of confidentiality. Ability to work quickly and accurately under pressure. Exceedingly motivated and goal-oriented. Legal Support Goal Oriented Customer Service
Drafting Database Management Analytical
Problem Solving Detail Focused ECF Filing
PROFESSIONAL EXPERIENCE
PARALEGAL, Aldridge Pite, LLP F/K/A Aldridge Connors, LLP, Atlanta, GA 10/2013 – 7/2016
• Drafted Pleadings, Motions and Orders for court filing.
• Monitored Client reports and achieved Standard Operating Procedures
• Reviewed Title Report/Title Search Analysis and assembled necessary legal documents for attorney review
• Interacted closely with attorneys and clients to resolve issues.
• Maintained Attorney and Client Case Management Systems
• Promptly responded to all requests received from the client, supervisor, managers and attorneys
• Reviewed Court Dockets
• Tracked files for achievement of meeting deadlines
• Review of Loan documents for execution date, recording information, signature line and notary.
• Researched County Records
PARALEGAL, Prommis Solutions/Johnson Freedman, LLC, Dunwoody, GA 04/2011– 10/2013
• Preparation of Pleadings, Motions and Orders for Attorney review and filing.
• Provided appropriate documentation to Attorney for attending civil foreclosure hearings
• Preparation of Affidavits for client execution
• Daily verbal and e-mail communications with Litigation Attorneys, clients and defendants
• Researched and examination of public records on behalf of Law firm
• Maintained all related documents/database information in accordance with the company policies and regulatory guidelines (State, Investor, VA and FHA Loans)
• Prepared Chronologies
• Adhered to court deadlines and Jurisdictional/Judge requirements
• Monitored status of discovery and litigated matters for client system updates
• E-Filed Court Notices and Pleadings
BANKRUPTCY LITIGATION SUPERVISOR, Prommis Solutions, Dunwoody, GA 05/2007 – 04/2011
• Trained and supervised 20 plus employees
• Supported Attorneys with review of Litigated matters and court deadlines
• Achieved monthly company and client standards by managing high-volume production
• Monitored the handling of Chapter 7, Chapter 13 and Chapter 11 cases
• Provided team with direction regarding Litigated Matters and Motions
• Compiled reports, training manuals and Coordinated training for Processors
• Handled Annual and Semi-Annual Performance Reviews
• Lead team in setting new company benchmarks for operational efficiency
• Prepared Analytical reviews and weekly reports for upper management and client
• Completed Chapter 13 audits
BANKRUPTCY SUPERVISOR, McCalla Raymer Law Firm, Roswell, GA 12/1997 – 5/2007
• Supervised and Monitored the handling of Chapter 7 and Chapter 13 cases
• Directed the achievement of weekly and monthly deadlines imposed by client
• Managed client portfolio of approximately three thousand loans
• Provided team with direction in regards to Litigated Matters and Motions for Relief
• Reviewed Pacer and Proof of Claims
• Supervised and Trained Referral Team of 8-10 employees
• Setup new files received from client
EDUCATION HISTORY
National Center Paralegal Training, Atlanta, GA - Legal Secretary Certificate (9/96 – 5/97) Temple University, Philadelphia, PA – General Studies (9/86 – 5/87) William Penn High School, York, PA - High School Diploma (9/80 - 6/84) TECHNICAL SKILLS
Proficient in Microsoft Word, Excel, Outlook and Prolaw Proficient with BlackKnight (LP), Lenstar, Vendorscape, Webdirect Tempo, Clarifire and Realresolutions Notary Public, State of Georgia - Certificate of Appointment
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