Laurie Murray

Operations Support Clerk

Brandon, FL 33511

acwgsd@r.postjobfree.com - 813-***-****

WORK EXPERIENCE

Operations Support Clerk

KASS SHULER - Tampa, FL - December 2013 to December 2015

• Provided support to the Foreclosure and Litigation departments by printing, assembling, and reviewing legal documents for formatting and processing errors

• Distributed legal documents to attorneys for signature and reviewed documents prior to final processing

• Conducted basic scanning and copying of high priority legal documents

• Received, processed, and maintained organization of various original documents and checks

• Provided accurate and timely notations of document statuses within multiple spreadsheets and databases.

• Performed simple maintenance on scanners, printers, and copiers

• Corresponded with various teams throughout the firm via email and in person regarding errors and processes Dees Attendant Rider

SCHOOL DISTRICT HILLSBOROUGH - Tampa, FL - January 2009 to December 2013

• Monitored conduct of students on school bus to maintain discipline and safety. Directed the loading of students on bus to prevent congestion and unsafe conditions

• Secured students and/or their equipment to ensure safety and well-being of students which included locking wheelchairs, and securing seat belts

• Ensured all assigned students were received and returned to parent or designated guardian appropriately

• Acted as liaison between home and school; ensuring transmittal of written communications and delivery of personal items to parents or school personnel

• Reported observations and/or incidents to communicate information to appropriate personnel for their action

• Assisted bus driver with directions to avoid hazardous conditions and maintained the bus in a clean and safe manner

Customer Service Representative

BYRN - ALAN STUDIO - Tampa, FL - July 2007 to November 2008

• Answered heavy volume of incoming calls

• Responded promptly to customer inquiries

• Scheduled school portrait appointments for high school senior students

• Provided pricing and delivery of various photo packages

• Served as backup data entry clerk, print shop operator, and setup person Customer Service Representative

COPART AUTO AUCTION - Riverview, FL - February 2005 to July 2006

• Answered heavy volume of incoming calls

• Prepared reports for insurance companies

• Handled large monetary transactions daily

• Maintained call screen for new accident reports

• Maintained files for new and old cases

• Recorded details of cars listed for sale and processed removal once sold to new owner

• Collected and processed correct information for new vehicle owner; ensured correct documentation was provided

• Trained new employees customer service inquiries, comments and complaints Customer Service Representative

HOME DEPOT - Tampa, FL - April 2002 to January 2003

• Assisted customers on current in-stock items

• Scheduled appointments for special orders and installation of special items

• Answered heavy volume of calls

• Cross- trained with various departments to ensure overall efficiency and customer satisfaction Customer Service Representative

JCPENNY - Tampa, FL - October 2001 to February 2002

• Assisted customers on current in-stock items

• Documented customer requests for increase or decrease of credit line

• Answered heavy volume of calls

• Opened and scanned returned mail

Lead Clerk / Customer Service Representative

USAA - Tampa, FL - October 1988 to November 2001

• Trained new employees in mail center

• Run cash reports; Prepared funds for bank deposits; provided limited accounting

• Scanned various documents for distribution and file

• Opened, date-stamped, sorted, and distributed mail. Prepared mail for scanning and for Fed-Ex, UPS, and DHL pickup

• Notated new accounts in proprietary system

• Cross-trained as Underwriter and Data Entry Clerk for organization's efficiency

• Answered heavy volume of calls

EDUCATION

Diploma in Medical Receptionist

TAMPA COLLEGE - Tampa, FL

October 1984 to April 1985

ADDITIONAL INFORMATION

Areas of Expertise

Customer Service Customer Satisfaction Enhancement Teambuilding Complaint Handling & Resolution Microsoft Office Suite Cost-Reduction Strategies Sales Lead Generation Data Entry / Records Management Multi-line Phone Use Computer Skills: Microsoft Office - Word, Excel, Outlook

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