Sales Customer Service

Melissa Ann Dorsey

*** ****** ** ***********, ** 30281 404-***-**** **************@*****.*** www.linkedin.com/in/melissa-dorsey-3202348

Business Development, Sales, and Account Executive – Pharmaceutical and Medical Expertise

Superstar business development, B2B sales, customer service, managed care experience (Access and Affordability) with Physicians and Nurses. Account executive with a 15 year record of achieving success, enhancing client satisfaction while simultaneously surpassing corporate sales goals. Skilled in maximizing new and existing product offerings, growing accounts, and executing comprehensive customer service initiatives.

Core competencies include:

Business Development: B2B sales in Television advertising with the drive to be #1 Producer for five years in a row. Startup supply wholesale distributor, built business from ground up with a new supply chain strategy and a passion to succeed. Catapulted sales 35% year over year through development of business boosting campaigns. #1 producer of NBC Olympics

Sales: Recognized as sales team leader of Physicians Guide with more than $10,000 in sales per month. Boosted revenue more than $30,000 in six months. Honored recipient of Sales Person of the Year award for five consecutive years. Attained Top Producer sales position with over $150,000 in sales, developed from cold calling, referrals and diligent lead generation.

Account Executive: Developed comprehensive client acquisition strategies. Lead generation, demonstrated success enhancing client satisfaction while simultaneously enhancing corporate sales. Seeking to leverage degree into a pharmaceutical sales position.

Relationship manager: Ensure that physicians and office staff needs are met by delivering managed care information, educational information, and stand-alone marketing materials. Manage customer sample inventory and establish protocol to ensure proper routing of Professional Information Requests.

10/2013 – present R&M Investments Stockbridge, Georgia

Startup wholesale distributor

Executive VP Business Development and Co-Owner

Built this business from the ground up with a supply connection and a passion to succeed. Increased business over 100% each year.

11/2014 – 09/2015 Publicis TouchPoint Solutions Atlanta, Georgia

Partner of Astra Zeneca, providing distribution of pharmaceuticals

Customer Service Representative

Ensure that physicians and office staff needs are met by delivering managed care information, educational information, and stand-alone marketing materials. Access and Affordability, Manage customer sample inventory and establish protocol to ensure proper routing of Professional Information Requests. Sampled physicians with Prescription Nexium, Crestor, and Symbicort.

01/2013 – 09/2013 Henry Herald Jonesboro, Georgia

Account Executive

Created detailed strategies to identify, target and engage new accounts. B2B Sales and maintained existing accounts. Cultivated and fostered relationships with new commercial accounts. Created periodic sales and inventory reports. Ensured the delivery of continually superb customer service. Rapidly responded to client request and resolved any and all issues.

Boosted revenue more than $30,000 in six months.

Recognized as sales team leader of Physicians Guide with more than $10,000 in sales.

07/2010 – 10/2012 Rumors Louisville, Kentucky

World Famous Louisville Seafood Restaurant

Restaurant Sales and Catering Manager

Delivered superb customer service to customers. Recruited, hired, trained and mentored staff. Conceptualized and implemented innovative advertising and marketing campaigns to drive sales. Maintained cleanliness according to corporate standards. Aligned inventory levels with sales forecasts. Created weekly staff schedules to ensure adequate coverage for forecasted sales volume. Catapulted sales 35% year over year through development of business boosting campaigns. Forged relationships with customers to build brand loyalty and encourage repeat business.

02/1998 – 06/2010 WBKI, WHAS, WMGT Louisville, Kentucky and Macon, Georgia

Account Executive

Executed all duties related to boosting sales for leading regional television stations. B2B sales and orchestrated the sale of commercial time to local companies. Identified and engaged clients by showcasing the attributes of television advertising. Consistently surpassed annual quotas by over 20%. Planned and conducted business enhancing entertainment of clients. Coordinated events for an Olympic promotion, oversaw logistics, invitations and execution, garnered $60,000 in sales. Hosted a local television program to showcase local advertisers. Attained Top Producer sales position with over $150,000 in sales, developed from cold calling, referrals and diligent lead generation. Honored recipient of Sales Person of the Year award for five consecutive years.

Education

Bachelor of Science, Technical Management,

Minor in Health Service Management

DeVry University Louisville, Kentucky 2012

Certifications

Expert in MS Office, MS Access, MS Excel, MS Project, MS PowerPoint, CRM, ACT! Database, Salesforce, CRM, Matrix, One Domain, Scarborough, Simon and Veeva.

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