Customer Service Sales

Whitney Edouard

Email: **********@*****.***

Phone Number: 845-***-****

Summary

Key holder with 9 years of accelerated retail experience. Great work ethic with the ability to adapt to a mutable environment. Professional and reliable employee with an amiable disposition.

Highlights

Great communication and people skills

Works well under pressure

Engaging and outgoing

Skilled in customer service

Problem solver ( customer and associate disputes)

Astute learner

Ability to multi-task

Software skills: Proficient in using Microsoft Word, Microsoft Excel, Microsoft Outlook, POS systems, Firefox.

Work Experience

Key holder August 2013- Present

Pier 1 Imports –Spring Valley, NY

-Effectively execute store transition phases, sale changes, marketing, and visuals to keep pace with the merchandising demands of the store.

-Successfully headed customer loyalty programs

-Monitor and audit the progression of sales hourly in order to make proper adjustments to stay in line with payroll

-Delegate timed tasks to the sales associates.

-Communicate openly with other members of management to continuously formulate plans to increase business

-Train, manage and guide the Sales Associates in familiarizing themselves with the product, business goals, and needs of the company.

-Process high freight volumes daily and keep a well-organized stock room

-Continuously map out ways to increase the flow of product from the stock room to the sales floor to increase sales.

Sales Associate November 2007-August 2013

Pier 1 Imports – Spring Valley, NY

-Built relationships with customers through excellent customer service.

-Shared my knowledge of the product with the consumer that will not only benefit them, but also the growth of the company.

-Made it a goal to set time frames in completing specific task and quickly but efficiently cleaning the store at closing.

Education

Rockland Community College

Associates Degree: Completed May 2016

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