Medical Customer Service

BLANCHE WINSTON

**** ******* ** *** *** Ocean Springs, MS 39564 228-***-**** *******.*******@*****.***

PROFESSIONAL PROFILE

Task focused, customer service skilled professional who offers 11+ years of medical industry experience. Assures the quality of documentation in patient medical records to enhance quality of care. Builds open and effective communication with patients, physicians, families, and coworkers. Maintains confidentiality of patient data.

Academic Honors Recognition / Honor Roll.

Monitors workflows and ensures the achievement of department goals.

Follows policies to ensure consistent standards.

KEY QUALIFICATIONS

Health Information Management (HIM) Medical Coding ICD-9 Coding CPT Coding Medical Terminology

Electronic Health Records EMR / EHR Medical Records Management

Office Management Medical Office Procedures

Insurance Verification Master Patient Index ROI Tracking / Data Analysis

Anatomy & Physiology HIPAA Compliance Imaging Record Technology Quality Assurance

Charting Filing Reimbursements Data Quality Scanning Interpersonal Professional Communications

EDUCATION

Ultimate Medical Academy

Associate in Science Degree – Health Information Technology, 05/2016

Key skills acquired through extensive training:

Administer coding diagnoses and procedures in patient records for reimbursement and research.

Assess and monitor the complete and accurate entry of medical records into electronic health records (EHR/EMR).

Use health information systems and technology to assemble, store, and analyze patient data for the purpose of improving patient care and reporting of information.

MEDICAL WORK EXPERIENCE

Select Specialty Hospital, Gulfport, MS 05/2008 – Present

Unit Secretary

Verify insurance eligibility, enter patient information into computer system, and assemble patient charts.

Greet and direct visitors, answer unit calls, and take and forward messages.

Serve as an important link in the communication chain ensuring information is transmitted between nursing personnel, hospital personnel, physicians, patients, family members and other guests.

Select Specialty Hospital, Gulfport, MS 05/2008 – Present

Medical Records Clerk

Prepare folder and maintain record of newly admitted patients.

Review medical records for completeness, put records into standard order, and file in designated areas.

Locate, sign out, and deliver records requested by hospital departments.

Driftwood Nursing Center, Gulfport, MS 01/2004 – 05/2008

Medical Records Clerk

Assembled, verified, typed, and filed medical records.

Operated computer to enter and retrieve data and type correspondence and reports.

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