Sales Customer Service
Resume:
Frank Gentile
Pittsburgh, PA 15363
Mobile: 412-***-****
************@*****.***
Objective: To find a growth-oriented sales organization that both seeks and rewards results.
PROFESSIONAL EXPERIENCE
E-Safe Technologies October 2014 – May 2016
IT Managed Services Consulting Firm www.e-safetech.com
Business Development Manger
Responsibilities:
E-Safe Technologies specializes in: Managed IT Services, Managed Helpdesk Services, Server & Hardware Virtualization Services, Network Assessments & Consulting, Systems Management, Network Maintenance & Installation, Cloud Services, IBM Hardware/Software Installation, Support, Upgrades, Renewals, IT Recruitment Services (IT Staffing/PERM Placement Services).
My focus was growing revenue for the company in Pittsburgh and surrounding regions through new business development initiatives.
Ubics Corporation September 2003 – April 2014, 1999-2001
A Global IT Consulting Firm Headquartered in Canonsburg, PA http://www.ubics.com
Sr. Manager of Business Development/Information Technology Services
Responsibilities:
Managed a consultative national sales territory.
Closed all new end-client enterprise accounts including: Archer Daniels Midland Company (ADM) Ryobi Tools, AMI Semiconductor, AgFirst Farm Credit Bank, Carrier, Yum Brands, Celestica, Rockwell Automation, Swedish Match North America, McCamish Systems/Infosys, Boardwalk Pipelines, Bayer Healthcare, and Northrop Grumman.
Developed sales leads and obtained “requirements” through a combination of heavy phone prospecting of ACT! Database, Top Computer Executive (TCE) listings, IDEXEC Online, Data.Com, and face-to-face sales calls
Account Management including business development, client satisfaction, and profit/loss within accounts. Developed strategic relationships with vendor companies to secure pricing/close deals
Performed full life cycle recruiting-sourcing, pre-screening, full interviews (in person and phone), reference check, salary/relocation negotiations
Anixter International August 2002 to February 2003
A global distributor of cable and data communications products http://www.anixter.com
Account Manager(Communications Group)
Responsibilities:
Revived an inactive base of 50+ accounts and developed new business through heavy cold calling
Customer Service & Customer Service Sales (write quotations & orders and input into mainframe)
Closed $100,000 in bookings in first 3 months including $15,000 in gross profit dollars
New clients include: C&C Marine, General Nutrition Centers, Consol Energy, and Lockheed Martin
Interfaced with operations and administration to ensure quality service was provided to customers
Kinetic Workplace Consulting Group May 2001 to May 2002
A telework consultancy headquartered in Pittsburgh, PA http://www.kineticworkplace.com/
Director, Business Development
Responsibilities:
Increased revenue through new lead generation, extensive phone & face prospecting, life cycle sales, & account management
Developed and maintained sales funnel report on a weekly basis; tracked status of all accounts
Acted as a liaison among the consulting group, human resources, marketing, COO, and CEO
Closed $300K in revenue and four new enterprise accounts during the first six months of employment including: The SAS Institute, E*Trade Bank, and Marsh MMC
Maintained existing relationships with Kinetic’s channel sales partners including Decision One Corporation and Hewlett-Packard. Established a new channel relationship with Teltone Corporation.
Generated over fifty new prospective accounts “in the funnel” with proposed revenue in excess of $1mm
Assisted consulting group to sell deeper into Kinetic’s existing accounts including Fidelity Investments, Hewlett-Packard, Sprint, i2 Technologies, Procter & Gamble, and 3Com Corporation
Sold and assisted marketing Kinetic’s initial web-based product offering, Kinetic Skills™ training
L. Robert Kimball & Associates July 1998 – July 1999
A multi-disciplined Architectural & Engineering firm headquartered in Ebensburg, PA http://www.lrkimball.com/
Regional Sales Representative/Environmental Services Division
Responsibilities:
Developed a consultative outside sales territory consisting of the Tri-States (PA, OH, WV)
Responsible for selling professional consulting services including environmental, engineering, architectural, and GIS to a variety of clients
All sales leads were generated by extensive phone prospecting of ACT! database and face-to-face visits
Responsible for all aspects of selling including prospecting, qualifying, closing, and account management
Closed $500,000 new revenue and five new clients within the first four months of employment including accounts: GKN Sinter Metals, Cyprus, GENCORP, Dynamet, Kane Magnetics, and Neville Chemical Corporation
The Vanadium Group Nov 1995 – June 1998
A professional consulting services firm headquartered in Bridgeville, PA http://www.vanadium.com/
Manager of Sales & Marketing (Con-Serve, Inc.)
Responsibilities:
Increasing revenue share for Tri-States (PA, OH, WV) outside sales territory
Duties included all sales, marketing, and advertising efforts for the company including:
-Lead generation/database creation/telemarketing
-Quarterly newsletter design/mailings/corporate brochure
-Customer service sales for existing client base
-Face-to-face sales calls with prospective clients
Business Development Executive (SE Technologies, Inc.)
Responsibilities:
Responsible for developing strategic business plan for Tri-States (PA, OH, WV) outside sales territory
Coordinated the acquisition activities of Con-Serve, Inc. in November 1996
Assisted in creating 30 new bid opportunities (prospects) in 1997 with a value of over $5,500,000
Created business development opportunities within the other operating divisions within Vanadium Group including SSI, Inc., CRS, Remtech, and SE Technologies, Inc.
Closed over $1,000,000 in business from 1997 – 1998 including: WITCO Corporation, Alcoa, GENCORP, and Union Carbide Corporation
Teris June 1992 - March 1995
A leading environmental services firm headquartered in Arkansas http://www.terisna.com
Regional Customer Sales Representative
Responsibilities:
Managed and developed a consultative sales territory consisting primarily of Greater Chicago/Illinois
Serviced a base of 10-15 existing customer accounts while establishing 50-60 new accounts during a three year period. Created proposals, negotiated pricing, and closed sales including: Baxter Pharmaceuticals, Clean Harbors, Laidlaw, Revell, Safety Kleen, BP
Increased sales in Teris’s North Central Regional Sales Office through aggressive telemarketing
Selected to assist management in the dismantling of the Greentree, PA office; trained replacement personnel, supported all customers during the transition period
TYK America, Inc. May 1989 – June 1992
A subsidiary of TYK Corp; manufacturer of refractories for steel making http://www.tykamerica.com/
Manager of Customer Service
Responsibilities:
Acted as a liaison among engineers, plant personnel, and customers
Processed and/or initiated sales orders.
Maintained computer network for foreign and domestic shipments
Made face-to-face sales calls with regional accounts to develop strong business rapport including Weirton Steel Corporation, LTV Steel, Wheeling-Pittsburgh Steel, and J&L Midland
Responsible for accounts receivable invoicing and database management activities
EDUCATION
Point Park College – Pittsburgh, PA
B.S. Degree in Business Management
Awarded April 1989
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