Customer Service Administrative Assistant

PATRICIA BOCHKO

** ******** ******, ********, *** Jersey 07866

Home: 973-***-**** Mobile: 862-***-**** *******@*****.***

MEDICAL COLLECTIONS/BILLING COORDINATOR/ CUSTOMER SERVICE REPRESENTATIVE

KEY SKILLS:

High volume patient interaction and resolution of claims Initiate claims with insurance companies for patients Expert typing skills 80 wpm Manage follow up with Insurance Companies Follow up negotiations with Attorneys for ongoing cases Archiving/filing all correspondence related to claims Patient follow up to ensure compliance to monthly payment arrangements Initiate investigation with regard to employment verification/property ownership prior to escalation to legal Customer Service Leader Trainer of new hires

PROFESSIONAL EXPERIENCE

PHYSICIANS & DENTIST ADJUSTMENT BUREAU, Denville, NJ 9/2005 to Present.

Medical Collections/Billing Representative: Manage collections for hospital and doctor accounts. The most prominent hospitals include those under the Atlantic Health System Corporation: Morristown Memorial, Newton, and Overlook. In conjunction with the Atlantic Health System hospitals, I also manage the collections for Atlantic Health doctors and referrals.

Key Accomplishments:

Verify patient insurance information.

Obtain medical records and documentation.

Provide excellent customer service for patients.

Process 1500 Physician Forms and UB92 Hospital Forms.

Investigate discrepancies between patient and hospital/insurance billing.

Reconcile differences between patient and hospital accounts.

Resolve differences between patients and insurance companies.

Advise patients of accountability and negotiate payment arrangements.

Escalate claims to legal.

Train all new collections agents

Provide exceptional customer service to all customers and business partners

STAY AT HOME MOM 4/89 – 9/2005.

Key Accomplishments:

Heavily involved with Home and School Association in the Rockaway Borough School District – all fund raisers and school events.

Volunteer work for the Director of the St. Cecilia’s CCD Office in Rockaway, NJ – maintained all attendance records, handled mailings, registration and tuition.

Ran at home business “Stitches in Time” professional seamstress and custom decorating services.

BANK OF CREDIT & COMMERCE, INT’L., New York, NY 1984 – 4/1989

Administrative Assistant to the Bank General Manager.

Key Accomplishments:

Responsibilities included taking shorthand for all correspondence.

Initiate appointments.

Scheduled meetings, and maintained minutes.

Handle inquires on behalf of BCCI global branches.

Collected, compiled, and distributed from cross-functional teams per SOP for BCCI Headquarters in London and other global branches.

Compose correspondence to all global branches/HQ for reimbursement of claims and maintain follow up on outstanding claims.

Procurement of all department supplies.

Entrusted to make all arrangements for Senior Global Management’s travel and accommodations while visiting in the United States.

PLACEMENT SERVICES, LTD. New York, NY. 2/1977 – 2/1984

Administrative Assistant to the Vice President.

Key Accomplishments:

Managed all correspondence.

Coordinated mailing programs to acquire engineering applicant resumes including follow up mailing to registered applicants.

Invoicing of clients and record keeping.

Supervised the printing and mail distribution of resumes weekly to agency subscribers.

Heavy telephone contact with hiring agencies.

Oversee all facets of travel arrangements for the President and Vice President of the company.

ADDITIONAL EXPERIENCE

Administrative Assistant, Internal Revenue Service, New York, NY Summer 1976

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