Customer Service Supply Chain

Tharanisree Gunasekaran

*******.*******@*****.***, 408-***-****

LinkedIn:https://www.linkedin.com/in/tharanig

OBJECTIVE

Seeking Full-time employment with excellent skills in managing, gathering, analyzing, reporting and defining requirements with good writing and communication skills. I can offer quality, business and analytics support to the workplace. I am a Six Sigma green belt certified professional with

Process improvement experience.

EDUCATION

Master of Science in Industrial Engineering (Supply Chain Management) May 2016

(San Jose State University, San Jose, California, United States)

Bachelor of Engineering in Electronics and Communication May 2012

(Anna University, Chennai, India)

SKILLS

Tools : ALM (Quality Center), Tableau, FMEA, 8D-report, Root-Cause Analysis Qlik-view, SPC, Alteryx, MS-power BI, IBM

Clear Quest, Automation testing, Windows Services, FTP, SQL, Manual testing, R-programming, Microsoft SQL server,

VBScript, MS Excel, MS Word, MS PowerPoint, MS Access, Minitab, Pro-model, QFD, python-basic.

Specialties : Data Management and analytics, Statistical Analysis, ETL, SDLC, Project Management, Product Management, Reporting,

Operations Planning and Control, Financial Analysis, Quality Assurance, Testing, Business Management, Supply Chain Management, Process Improvement, Lean Principles, SQL Server Integration Services.

Certifications : SIX SIGMA Green belt.

WORK EXPERIENCE

HP Inc. (Palo Alto, California):

Pricing Analyst and strategy Intern: (January2016-May2016)

Part of Business Intelligence team involved in planning promotions for HP printers retail and commercial line based on historical data and market economic trends. Communicated with sales operations team to determine discounts.

Performed analytical assessment and quantitative ROI evaluation models using excel look ups, sum-ifs and R-studio, Alteryx, analyzed and built data visualization models using Alteryx and created reports and dashboards in Tableau.

Used excel to build a promo tool for large data sets and tracked trends using pivot tables, lookups and macros, created a GAP street price database for easy visualization in excel.

Built an efficient tracking system that saved time and effort to interpret historical values by summarizing data and doing variance analysis from different sources for the Director of Pricing department.

Created PowerPoint presentation for pricing analysis.

Accenture, India

Software Engineer (Quality assurance Engineer): (May 2012-2014)

Analyzed Business requirements and developed test scripts, test plans, processed claims for pensions system, validated benefits and finance related functions, worked for state of California pensions and Independence blue cross.

Performed regression testing, application manual testing and user acceptance testing UAT, developed scripts for work authorization change requests, awarded ‘SPOT’ by the senior leadership, made an individual contribution to a monthly journal and documented a new function related to public services, updated database and created documents.

Used Toad, Tivoli and putty to process warrants and financial interfaces and SQL to retrieve data, experience in application testing, and regression testing, and defect tracking and management using Clear Quest.

Communicated with client team and received best team award for exceptional customer service.

ACADEMIC PROJECTS:

Operations research and Planning Project: 2014

Executed the entire Operations Planning process, including but not limited to forecasting, S&OP and capacity planning for manufacturing

products. Established a formal method for forecasting the demand, planning the production based on Bill of Materials (BOM) and capacity,

inventory management and scheduling production of the different product types. Developed most cost effective strategy for production and

Scheduling using Pro-Model.

Walmart’s Supply Chain Model Analysis: 2014

Research was performed on the Various Strategies of the Retail Giant - Walmart .The CRM, SCM and the SRM sections were studied strategies

were developed to overcome the current scenario. Additional research was also done on the Meat Supply at Walmart.

Six Sigma Improvement Project: 2015

This project is to bring about a process improvement change that will help the Human resource department of SJSU (which is responsible for

all employment related activities, complaints and payroll processing) to reduce the call wait times and to improve the customer satisfaction

using 5why’s,SWOT, FMEA, SIPOC and Kano Model.

Business Simulation Game: 2016

Designed a business plan for 8 quarters for a new segment of a parent company. The simulation game had a real time approach, taking

into account various factors like competitor’s prices, ranking, geography, segmentation and revenue we came up with a best plan and

generated a positive revenue, market share and future for our company.

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