Customer Service

Sondra D Spencer

*** ********** ** ********, ** *9702 662-***-**** ***************@*****.***

Professional Summary

OBJECTIVES- To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the career field that is available.

Skills

Fast learner

Highly dependable

Excellent attention to detail

Multitasked

Strong Work Ethnic

Positive Attitude

Good Communication Skills

Time Management Abilities

Problem-Solving Skills

Act as a Team Player

Self Confidence

Ability to Accept and Learn from Criticism

Flexibility/Adaptability

Work well under pressure

Work History

908th Civil Engineering – Operations Management (06/2013 – Current) – Maxwell AFB, AL

Establishes and manages the operation of the command and control centers and customer focal point.

Implements and manages the customer satisfaction program. Responds to customer inquiries. Prepares and manages work requirements during approval, processing, and completion stages. Recommends method of accomplishment based on existing capabilities.

Develops, monitors, and manages work order priority program. Monitors work costs to ensure compliance with legal limits or support agreements.

Operates computer and communications equipment to support work force management activities.

Manages preparation and maintenance of work force records and reports. Performs quantitative study of management data to assess CE cost and reimbursement, work performance, progress, trends, standards, and policies.

Manages and ensures a continuous workflow. Manages priorities and work plans, and monitors work status.

Manages recurring work program and provides non-technical automated assistance as needed.

Ensures identification of environmental concerns. Develops and administers facility manager program..

Kroger- Guest Care Associate (05/2013 to Current) – Columbus, MS

Give customer courtesy with exchanges, returns, and Western Union money transfers and to help solve issues at the minimum level possible.

Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service

Assist in floor moves, merchandising, display maintenance and store housekeeping.

Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention

Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.

Communicate Guest requests to management.

Any other duties as assigned by management

Front End Cashier – Kmart (09/2014 – 04/2015) – Columbus, MS

Observe customer traffic and calls for additional service as needed

Demonstrates strong skill set in suggestive selling techniques for add on sales..

Responsible for running a fast and efficient cash register operations..

Knowledgeable of store, services and locations of merchandise..

Greets every customer as they come in the door and give friendly assistance.

Answer customer questions, handle money, and perform multiple customer service duties

Customer Service- Dell Technician, 10/2011 to 09/2012

SITEL – Starkville, MS

Answering calls and taking technical orders.

Computer Technician.

Troubleshooting computer.

Finding and sending out computer parts to customers.

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customers.

Evaluated and responded to incoming sales leads and requests for technical support assistance.

Met and exceeded company sales and productivity goals.

Effectively managed a high-volume of inbound and outbound customer calls.

Answered a constant flow of customer calls with up to 20 calls in queue per minute.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Accurately documented, researched and resolved customer service issue.

Education

High School Diploma, May 2008 WEST LOWNDES HIGH SCHOOL Columbus, MS

AA in Academic/Education, December 2010 EAST MISSISSIPPI COMMUNITY COLLEGE Mayhew, MS

BS of Arts/Education, Current MISSISSIPPI STATE UNIVERSITY Starkville, MS

MEMBERSHIP AND ACTIVITIES-

Sigma Alpha Lambda (National Honor Society)

Volleyball, West Lowndes High School

REFERENCES

Upon Request

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