account Manager, Customer Service, Procurement

Karen Talbot

P.O. Box ***** Jacksonville FL *****

904-***-**** ******@*****.***

Career Summary

Experienced and Enthusiastic, Project coordinator, Contract administrator with diversified experience, who successfully applies knowledge of specifications, production, procurement to support customers, sales, manufacturing and management goals

Occupational fields of expertise: Commercial Printing, Packaging Manufacturing, Government contracting, Construction materials support, Product Manufacturing, Materials distribution, Customer support and satisfaction.

Customer oriented, Sales focused, Production driven to maximize customer experience and manufacturing productivity.

Expertise includes onboarding new customers and products, order processing, developing item specifications, preparing manufacturing work orders, planning and scheduling, purchasing outsource materials, Vendor / Supplier development.

A Creative professional with extensive print and supply chain experience from design concept to product shipment.

Trained by EFI Radius in systems implementation, focused on order management and manufacturing processes.

Skilled in P3 specification and procurement system as well as E-pace & Imaginera, manufacturing management systems.

Member Radius implementation team, launching operations systems and training coworkers on system requirements and procedures.

Trained in Six Sigma, lean manufacturing and value stream mapping.

Contract Purchase order analysis and entry, Prepare Product specification and manufacturing order processing.

Coordinating sales and production projects, to support management objectives.

Employment History

Drummond Press Inc., Commercial Printing and Custom Printed Products Supplier 07/2015 to 06/2016

Account Manager, Contract Administration, Purchasing Jacksonville, FL

Manage a wide variety of custom printed products to support a contracted supply chain management services for Xerox.

Support Sales for Xerox HCA account. Specification and product development, approval, processing of manufacturing work orders.

Procurement of vended services, custom print promotional items and Print & Mail services, reporting, Invoicing of purchase orders.

Systems used Using P3 purchasing program and EFI E-pace manufacturing & purchasing system.

Support programs using Excel and Word documents. Outlook Email communications.

Cenveo / Rex Packaging, Commercial Packaging, Design, Print, Production and Distribution. 07/1999 to 07/2015

Account Manager Customer Service Internal Sales Jacksonville, FL

Effectively communicate with and support sales, marketing, production and administrative teams on a daily basis.

Liaison between external customers, internal management and sales team in new product development order processing and manufacturing.

Handled heavy daily flow of e-mail and paperwork to support customers and all internal departments.

Manage wide variety of customer service and administrative tasks to support customers.

Process customer orders from receipt through production, shipment, and Quality concerns in an accurate and timely manner.

Build long-term customer relationships though product development and ongoing support of their contract requirements.

Managed Rex’s High profile accounts, including Swisher International, Rich Products, GSK, High Liner Foods, Revlon and many others in

the food processing, pharmaceutical, cosmetic and product manufacturing industries.

Support internal corporate customers in commercial, label and other product printing facilities.

Product development to create marketing materials for sales presentations and client meetings.

Maintain up-to-date knowledge of product and service opportunities through equipment and process training and marketing updates.

Develop new business by effectively communicating product development and order processing procedures.

Advise customers on product, purchases order status. Investigated and resolved customer inquiries and complaints in a timely manner.

Quotes prepared for bid specifications, pricing, credit terms and other terms and conditions.

Prepare for Audits for new and updated supplier acceptance reviews and continued performance improvement programs

Manage the lowest to the highest, dollar and order volume accounts and Represent the company at customer conferences

Streamlined workflow & process improvement initiatives. Specification development, scheduling, status and review processes.

Developed reports (using crystal reports and other report programs) for internal and customer support.

Coordinated design meetings and decisions across internal departments and teams.

Collaborated with the graphics, printing cutting gluing, Packing and warehousing department teams to achieve customer and corporate goals.

Design document and Revise processes and procedures to meet changing goals and requirements.

Lead design and review sessions with structural, graphics, and manufacturing teams for new business development.

Trained peers and management teams on EFI Radius implementation operating systems, development process and procedure of new systems.

Cross-trained, backed up other customer service account managers. Developed individual customer requirement and standards guide books.

Transitional team leader during manufacturing management system EFI Radius implementation, including training of best practices.

Built client relationships, being the primary contact for customer, sales and manufacturing to supported contracts for new and repeat business, provide other daily ongoing customer support functions.

Training

Six Sigma Green Belt training and improvement project Lean Manufacturing, Value Stream Mapping

MeadWestvaco Paperboard Knowledge Seminar Pitman ink Company Color Managed Printing

Crystal Reports7.0 introduction to report writing Pharmaceutical Audits, Operations Process & procedures

SFI SFC – Sustainable forestry Initiative chain of Custody Microsoft Office Suite, Excel, Word, Power Point, Outlook

Customer Service, Inside Sales, 04/1997 to 04/1999 American Body Armor – Yulee, FL – Police and military equipment manufacturer and distributor.

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Answered customers' questions regarding products, prices and availability.

Describe product features based on technical documents and training.

Process sales contracts and orders for manufacturing

Maintained professional customer interactions. Completed Customer Service training program.

Materials Management, Purchasing, Inside Sales 06/1995 to 04/1997 PH sales – Jacksonville, FL - Industrial products, plumbing, insulation and equipment.

Administer Purchasing, inventory control, materials costing, transportation analysis.

Provide customer quotations, order processing, and material specifications.

Prepare construction projects for internal construction contractor.

Contract Administration, Customer Service 08/1992 to 06/1995 Crane Resistoflex - Jacksonville, FL - Government contractor for aerospace and military aviation.

Administer Government contracts, prepare proposals, contract specifications and compliance documentation.

Analysis and of written and drafted technical specifications and Contract order processing.

Coordinate manufacturing, quality and document control processes to support Government and military contracts.

Provide customer support of awarded contracts from product development through manufacturing and distribution.

Buyer, Project coordinator 08/1988 to 03/1992 NSB Kings BAY Base Operations Contractor - Kings Bay GA - Construction facilities management contractor.

Purchasing, Expediting, Material management of construction material warehouse to support contractors in all divisions of construction on the Naval Base.

Assemble materials for construction projects to meet contract time lines. Provide support to estimating and project planners.

Lead responsibility for materials assemblers. Report to operations and Naval Command project status.

Designed and Implemented materials control process and procedure for order processing and warehouse operations.

Professional Full Time positions held while attending college

Contract Administration Maintain and archive drawings and contract correspondence, purchase orders, materials specifications, to meet contract requirements.

Office Administrator Administrated Summer jobs for youth program, designed documentation process & procedures, lead responsibility for clerks.

Buyer / Purchasing Procurement of facility manufacturing components, material requirement planning, product sourcing, supplier development.

Process Purchase orders, receiving, quality control, inventory reporting.

Materials coordinator Develop Materials control (MRP) systems implementation, create and automate production drawings and bills of material.

Manufacturing Document Control, write manufacturing processes, change orders and specifications.

Document Control, Manage Document routing and tracking process. Provide reporting to interface designers, drafting, engineers and production groups.

Education De Anza College: AA Degree Purchasing & Materials Management, - San Jose Ca, GPA 3.6

I earned my degree during full time employment, through evening courses and continuing education programs.

Courses in Purchasing, Business administration, materials management, accounting, production planning, sales, contract administration.

Lynbrook High School: San Jose Ca

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