Vice President of IT, Senior IT Network and Systems administrator
Resume:
CHARLES YAO
San Francisco, CA *4112
Cell Phone: 510-***-****
Work Phone: 415-***-****
E-mail: *******.***@*****.***
Career Summary
Over 15 years LAN/WAN as Vice President of IT Operations, Senior IT Network/Systems administrator on experience in computer hardware and software, security, and administration experience in corporate. Maintain Enterprise Server, Network device, Workstation and Software, to obtain a responsible position in a company, where my experience, accomplishments, and proficiency will allow me the opportunity for growth.
SUMMARY OF QUALIFICATIONS:
* Highly motivated self-starter, hard working, honest and reliable.
* Able to represent a company with professionalism and confidence
* Excellent analytical and problem solving skills.
* Excellent customer service skills and excellent communication skills.
TECHNICAL SKILLS:
Global Network Flow Design (Excellent knowledge)
NT/2000/2003/2008 (Active Directory) (Excellent knowledge)
MS Exchange 5.5/2000/2003/2007/2010 (Excellent knowledge)
MS SQL 2000/2005/2008 (Excellent knowledge)
MYSQL, PHP
Microsoft SharePoint 2003/2007/2010(Excellent knowledge)
DOS, Windows XP, 2K and all windows Operating Systems. (Excellent knowledge)
Cisco, HP, Palo Alto VPN, Firewall, Router, Switch (Excellent knowledge)
Nortel, Avaya PBX Phone System, VOIP
Netapps San Storage
Wireless network (Excellent knowledge)
MS IIS5, 6, 7 (Excellent knowledge)
Trend Micro, MacAfee, Norton Product
ODBC, Informix DB, Oracle DB
Red Hat Linux AS, Sco Unix, Novell
VMware Server ESXi3x/4x/5x,Workstation (Virtual Machine Software)
Extensive application support experience with Microsoft Office Suite, TrendMicro, Backup Exec.
Deep understanding of TCP/IP routing/switching and related protocols
Hands-on hardware troubleshooting experience.
Strong interpersonal skills.
Ability to conduct research into networking issues and products as required.
Ability to present ideas in user-friendly language.
Highly self motivated and directed.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment
Provide training to employees on Microsoft applications
VERITAS Backup Exec ver. 9.1,10 and 11
Extensive experience in supporting and troubleshooting software/hardware problems for users via phone, fax, e-mail and at the site.
Installing Novell Client, and configuration and server apps.
Ghost and Partition Magic Software.
Knowledge of Frame Relay, T1 Point to Point data lines and T1 connectivity.
Jet Direct Boxes and Printer configuration on the network
Microsoft Terminal Server
Building and upgrading Computers/Server Hardware.
Service packs and software application patches installation.
ASP, WEBSITE DATABASE.
End User ANY Application Support.
General DataComm CSU/DSU, SMC Managed Hubs. (Routers, Hubs, &)
Create In-house Database for helpdesk, customer service, marketing and RMA department.
Design and maintain Website for web database.
Help Desk support and Design in-house software.
Answer customer call and solve problem over the phone for All ASUS products.
Professional Work Experience:
JMP Securities, 600 Montgomery, San Francisco, CA 94111. 2011-Present
(Vice President of IT Operations ) salary $132K
Manage IT Team support internal 250+ employees
Administrative experience with vSphere and vCenter 5.x 6.x
Experience with blade server systems HP C7000
Experience with Avaya telephony
Manage servers, including e-mail, print and backup servers and their associated operating systems and software.
Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
Manage all network hardware and equipment, including routers, switches, hubs, and Firewalls.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Ensure network connectivity of all workstations.
Administer all equipment, hardware and software upgrades.
Perform network design and capacity planning.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Administer and maintain end user accounts, permissions, and access rights.
Perform server and security audits.
Perform system backups and recovery.
Monitor and test network performance and provide network performance statistics and reports.
Recommend, schedule, and perform network improvements, upgrades, and repairs. Provide training to employees on Microsoft applications
Extensive experience in supporting and troubleshooting software/hardware problems for users via phone, fax, e-mail and at the site.
Microsoft Terminal Server
Building and upgrading Computers/Server Hardware.
Service packs and software application patches installation.
asp, Website Database.
Create In-house Database for helpdesk, customer service, marketing and RMA department.
Design and maintain Website for web database.
Help Desk support and Design in-house software.
Answer customer call and solve problem over the phone.
ASUS Computer International, 800 Corporate Way, Fremont, CA 94539. 2000-2011
(IT Manager / Senior IT Administrator /) salary $107K
Manage IT and Facility team support internal 7000+ employees
Manage servers, including e-mail, print and backup servers and their associated operating systems and software.
Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
Manage all network hardware and equipment, including routers, switches, hubs, and UPSs.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Ensure network connectivity of all workstations.
Administer all equipment, hardware and software upgrades.
Perform network design and capacity planning.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Administer and maintain end user accounts, permissions, and access rights.
Perform server and security audits.
Perform system backups and recovery.
Monitor and test network performance and provide network performance statistics and reports.
Recommend, schedule, and perform network improvements, upgrades, and repairs. Provide training to employees on Microsoft applications
Extensive experience in supporting and troubleshooting software/hardware problems for users via phone, fax, e-mail and at the site.
Microsoft Terminal Server
Building and upgrading Computers/Server Hardware.
Service packs and software application patches installation.
asp, Website Database.
Create In-house Database for helpdesk, customer service, marketing and RMA department.
Design and maintain Website for web database.
Help Desk support and Design in-house software.
Answer customer call and solve problem over the phone for All ASUS products.
AA Networks, 111 Anza Blvd., Suite 130, Burlingame, CA 94010. 2005 – 2007
(IT Manager)
Manage servers, including e-mail, print and backup servers and their associated operating systems and software.
Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
Manage all network hardware and equipment, including routers, switches, hubs, and UPSs.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Ensure network connectivity of all workstations.
Administer all equipment, hardware and software upgrades.
Perform network design and capacity planning.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Administer and maintain end user accounts, permissions, and access rights.
Perform server and security audits.
Perform system backups and recovery.
Monitor and test network performance and provide network performance statistics and reports.
Recommend, schedule, and perform network improvements, upgrades, and repairs. Provide training to employees on Microsoft applications
Zoom Tech Inc.
512 South Airport Boulevard, South San Francisco, CA 94080. 1998 – 2000
(Tech Support /IT Administrator)
Document new projects and hardware procedures.
Excellent working knowledge & experience with Windows NT Server & Workstation, Windows 95/98, LAN/WAN, DOS, Internet, E-mail, TCP/IP troubleshooting.
Walk through customer installations, explain features and functionality questions pertaining to software/hardware
Responsible for installing, administering and troubleshooting our client/server and LAN/WAN hardware & software.
Keep Inventory on all Computer Hardware.
Provide customers with documentation pertaining to features, capabilities, platforms and system requirements.
Ordered all parts for PCs and Servers from vendor.
Setup up new hire users Desktop/Laptop and all software images needed for job title.
Configure and maintain the following operating systems and equipment:
Microsoft Windows NT V4.0, 2000 and Terminal Server Administration.
Novell Netware Operating system 5.0 and Service Pack Up-Grades.
Citrix MetaFrame X.P and client configuration.
Configure Internet access and end user E-mail accounts.
Monitor and trouble-shoot our LANs, frame relay network, routers, and servers.
Hi Tech-USA, 2316 Shattuck Ave, Berkerly, CA 94018. 1998
(Network Technician)
Corporate inside/outside sales and assembly computer.
Recognized as an excellent problem-solver, trouble-shooter and networking.
Learned new system, techniques quickly and demonstrated skill in training new
Operators.
OfficeMax- Electronic Department, 1750 Harrison St. San Francisco, CA 94103. 1997-1998
(Electronic Manager)
Demonstrate and explain features and benefits of products; suggestive sell and
close the sale.
Effectively train all new Electronics Associates in product knowledge, selling
techniques, and other job duties.
Set the example for customer service by greeting and acknowledging all
customers and providing assistance as needed.
PERSONAL ATTRIBUTES:
I am accustomed to accepting responsibility and delegating authority, and am capable of working with and through people at all levels. Am able to plan, organize, develop, implement, and supervise complex programs and specials projects. Also, I have a good sense of humor.
LANGUAGES: English, Cantonese, Mandarin, Shanghainess
REFERENCES: Available upon request.
Contact this candidate