Customer Service Human Resources

Location:

Kansas City, MO

Posted:

September 04, 2016

Contact this candidate

Resume:

JANET M. WILLIAMS

816-***-**** ***********@*****.***

Career Summary

Professional with over 10 years of experience providing administrative support in the profit and non-profit sectors. Proficient in Windows, Word, Excel and employer-specific customer records systems. Am extremely organized, detailed and possess a good work ethic. Demonstrated ability to gain the respect and confidence of clients, coworkers and management. Seeking a position where my customer service and administrative skills and abilities will be fully utilized.

Professional Qualifications

Exceptional multi-tasking skills

Knowledgeable of human resources laws and regulations

Outstanding written, verbal and interpersonal communication skills

Detailed and results-driven

Professional Experience

NAI PERSONNEL

USAREC (ARMY) Independence, MO 2016-present

Sorts, alphabetizes, and files materials, checks records and forms for completeness and accuracy, operates office equipment, including a computer terminal and peripheral equipment, answers telephone and maintains files and filing systems.

KForce Kansas City, MO 2015-2016

Medical Service Coordinator (Lincare)

Calling doctors’ offices to obtain patient information for the purpose of an audit. The information is received via email or mail, and scanned into the system. The information is reviewed for the permanent documentation and put together for the purpose of the audit and reviewed for the Medicare auditors.

Allied Global Kansas City, KS 2015-2015

General Office (LIEAP)

Registered the (LIEAP) Low Income Energy Assistance Program application into the system. Processed the applications for approval or denial. Filed applications, also copied and scanned information pertaining to the application. Answered phone calls from the applicants in reference to their application, and called the applicants to obtain information to process the application.

Top Resources (GEHA) Overland Park, KS 2013-2014

Credentialing Specialist/Provider Records

Contact providers to obtain and verify credentials for payment eligibility. Input information in system and make sure that information is correct in the system.

Integrity Staffing (Cramer Inc.) Kansas City, MO 2012-2013

Clerical/File Clerk (temp assignment)

Support sales and accounting staff to maintain customer and vendor purchase orders. Provide timely response to orders and deliveries.

Accomplishment: Improved efficiencies to decrease processing time for new customer orders and files

J.M. Neil (Sprint) Kansas City, MO 2012

Fax Administrator (temp assignment)

Maintained confidential files, inputting legal information from law enforcement, courts and consumers to support investigations and convictions for illegal activities

Med4Home Kansas City, MO 2011

Customer Service Rep

Made outbound refill calls to set up specialty medication orders. Coordinated timely shipment to meet customer needs. Applied HIPPA laws to maintain patient integrity and confidentiality. Updated patient account information.

Musicians Friend Kansas City, MO 2006-2008

Attendance Coordinator, Human Resources

Managed the attendance program for over 200 employees to improve employee productivity and supervisor support. Maintained Excel reports to process employee requests for paid time off. Assisted associated with payroll issues, printed and distributed checks.

Samuel U. Rodgers Kansas City, MO 2003-2004

Human Resources Receptionist/Switchboard Operator

Managed multi-line switchboard and provided overall clerical support to the Human Resources Department including benefits, payroll and credentialing. Greeted customers and applicants; distributed employment applications and managed open position listing. Drafted offer letters, sent rejection letters and compiled orientation packets for new hires. Processed invoices and ordered supplies.

Education

2009-2013, Colorado Technical University North Kansas City, MO

BS in Business Administration-Management

References Available Upon Request

REFERENCES

MATT CAMPBELL

Living Opportunities

HR Manager

602-***-****

********@*******.***

Donna Kemp

Baker Chiropractic