Project Manager Management
Resume:
Sharon K. Warren
Powder Springs, Georgia 30127
Cell: 678-***-****
email ******************@*****.***
Professional Summary:
Several years of experience in the airline, financial, hospitality, travel, customer relationship management and information technology industries with emphasis in project management utilizing the SDLC, Agile methodologies with various industries. Extensive experience as a Project Manager and Business Analyst interfacing with customers, management, developers, and end-users on both a strategic and tactical level to develop system/business requirements and project plans. Facilitating and leading JAD Sessions. Meet and manage scope and budgetary constraints. Track deliverables, milestones and changes. Provide status reporting to manage expectations, resolve issues and insure customer satisfaction while working with staff to insure quality, improve business and system processes, mentor and encourage participation and input, and meet commitments. Strong background in full life cycle IT application and infrastructure development. Subject Matter Expert for implementations and integration for customization of various applications. Ensure proper coordination between the IT software development, business community and 3rd party vendors. Strong emphasis on vendor management.
Accomplishments
Management of project budgets in excess of 1 to 5 million dollars.
Implemented infrastructure and best practices for operations of business2customer sites that would allow customers to view and purchase items more frequently.
Successfully integrated global leadership management programs by aligning managers in various countries (Korea, Greece, Africa, and Brazil) to increase knowledge of beverage industry at a global level.
Created and executed various marketing promotions and program release mechanisms to beverage community to introduce new strategies.
Successfully implemented SOX compliances when managing resources and implementing controls to mitigate risks.
Core competencies include
Full Lifecycle Application Development
Process Improvement Methodology
Issue Management & Problem Solving
Resource Planning and Procurement
Systems Analysis / Business Analysis
End-to-End Quality Assurance Testing
Hardware/Software/Data Conversions
Feasibility Studies
Capital Expenditure & Budgetary Planning
Vendor Contract Negotiations & Cost Estimations
Change Management Process Adherence
RFI / RFP Process
Technical Summary:
Graphics Packages: Visio Professional, PowerPoint, Photoshop, FrontPage
Database Products: SQL 2000, XML, API, Oracle 8, Access, Excel, SAP, Domino, Java, .Net
Applications: MS Project, Custom Developed Packages, SharePoint, DispatchOffice, Infomatica, Airline Software: RealTime Staffing Manager, FasTrak Baggage Handling, Service Now, Mishandled Passenger, ViewTrip, Trip Manager, Agencia (Canadian Booking and Shopping Tool) Advertising Products, ServiceNow
PM Methodologies: PMBOK, SDLC, Waterfall, Agile
Education:
Technology Center – PMP Certification
Kennesaw State University – Project Management Certificate
Southern Poly Tech University – PMP Certification
Kennesaw State University – Oracle Certification
March 2016
June 2009
August 2006
November 2003
Clayton Junior college – Micro Systems
1986
Youngstown State University – Business Management
1981 – 1983
Detailed Experience:
The Coca-Cola Company Atlanta, GA November 2015 to January 2016
Senior Project & Program Manager (short term contract)
Responsibilities include: Managing and implementation of infrastructure/networking initiatives
Management of North America, Canadian bottling infrastructure in order to upgrade current network.
Change management utilizing Service Now to track changes and issues
3rd party vendor management in order to assess production readiness
Daily reporting to stakeholders on progress
Alignment and verification of hardware needs
Outline testing activity to ensure network is in steady state
Management of IBM resources
Sita,(Airline Technology) Atlanta, GA February 2015 – August 2015
Senior Project & Program Manager. (contract)
Responsibilities included: Managing and implementation of a shopping cart and portal initiative utilizing API that would enhance the global community user experience for purchasing tickets, baggage additions, and payment options.
Responsible for development and management of budgets of the 3m, determining project scope, liaising between product development and software development throughout project lifecycle, ensuring objectives are met.
Developed and managed project schedules and work-flow changes to track major milestones and critical path activities.
Managed up to 15 offshore and onshore resources which included development, testing resources to complete development activities.
Management of customized application software, infrastructure initiatives.
Worked with key stakeholders to ensure deliverables were met.
Worked with CISO the security data management team
Customization of COTS that included Operating Systems (UNIX, Windows/NT, OS2)Databases (Oracle, Sybase)
Hardware: Busses (VME, PCI, cPCI) Processors (Motorola, HP, Sun, Intel)
Messaging utilizing Siteminder, SSO protocols for reservation and booking details.
Ernst & Young, Atlanta, GA July 2013-February 2015
Senior Project & Program Manager (contract)
Responsibilities included: Managing a complex software development effort to track and audit changes to tax forms for the global community.
Responsible for development and management of budgets up to 2.5m, determining project scope, liaising between clients and staff throughout project lifecycle, ensuring objectives are met.
Developed and managed project schedules and work-flow charges to track major milestones and critical path activities.
Manage offshore and onshore resources to complete development, performance, QA, BA, networking activities.
Management of application software development initiatives
Infrastructure initiatives utilizing siteminder as an authentication solution, Active Directory, Network upgrades.
Manage 3rd party vendors that included their technical development team
Work with firm’s business partners to define and assess vision
Worked with key stakeholders to ensure deliverables were met.
Worked with InfoSec the security data management team to ensure data at risk is mitigated
Change management utilizing Service Now to track changes and issues
Interactive Communications January 2013 – June 2013
Sr. Project Manager (contract)
Responsibilities included: Managing new product development initiatives. Managed offshore development resources that consisted of up to 10 resources. Projects included analysis and design of new platform that will host new products to the global market. Managing system to system reconciliation of financial settlement and tracking card transactions. Worked with key stakeholders to ensure deliverables were met. Also overall management of the following:
New product development of gift cards
Web site development
Secure payment processing
Infrastructure development
Environment: Prepaid card processing and development, PPM SharePoint, PowerPoint, Excel
PM Methodologies: SDLC, Waterfall
IGT Global Technologies March 2010 – September 2012
Travelport Project Manager (contract)
Responsibilities include: Managing web based projects that would migrate existing systems to single system functionality for airline, car and hotel communities. Developing and executing projects using Agile and Waterfall methodology. Developing project feasibility and cost estimates to be submitted to the commissioning board for project approval. Managing monthly financial forecasts. Managing cross-functional and technology focused teams of 15-20 which included offshore resources located in Chennai and UK. Conducting beta and pilot sessions. Gathering requirements and assessing need analysis. Projects consisted of application development for AirCanada, Macy’s, Delta Airlines, various hotels, Advertising, Travel agents, DOT mandates (airline regulations). Managed budgets of 1m–5m with durations of 12 months. Worked with key stakeholders to ensure deliverables were met. Managed budgets up to 2m.
Worked with the security data management team to ensure data at risk is mitigated
Customization of COTS that included Operating Systems (UNIX, Windows/NT, OS2)Databases (Oracle, Sybase)
Hardware: Busses (VME, PCI, cPCI) Processors (Motorola, HP, Sun, Intel) Disk Drives (Western Digital, Red Rock)
Worked with SOA team to setup protocols for application components via the network.
Messaging utilizing Siteminder, SSO protocols for reservation and booking details unique to Travel industries.
Environment: SharePoint, Airline/Hotel Applications, MS Project, PowerPoint, Project Reporting Tool (Workbench), Excel, COTS, Messaging tools (Siteminder, AD, UML)
PM Methodologies: SDLC, Waterfall, Agile
Delta Air Lines, Inc. April 2009 – October 2009
Delta/Northwest Airlines Migration Project Manager (Consultant)
Responsibilities include: Managing Ramp Baggage application web based projects that would migrate existing systems to single system functionality to join both airlines into one operation. Developing and executing projects using FRADCTI and STEP methodology. Developing project feasibility and cost estimates to be submitted to the commissioning board for project approval. Managing monthly financial forecasts. Worked with key stakeholders to ensure deliverables were met. Managing cross-functional and technology focused teams of 10-15 which included offshore resources from India. Managing multiple airline application and infrastructure integration critical projects due to Delta/Northwest merger. Traveled to various locations to assess current state of applications in order to conduct analysis and define future state development needs. Conducting beta and pilot sessions. Gathered requirements and assessed need analysis.
Environment: SharePoint, Delta/North West applications, MS Project, PowerPoint, Project Reporting Tool, Excel
PM Methodologies: SDLC, Waterfall
3PD Logistics– Atlanta Georgia April 2007 - April 2009
Conversion Project Manager (Consultant)
Responsibilities include: Quantify projects, rank solutions, recommend viable action plans with backup alternatives, and facilitate the attainment of defined results. Coordinate with key business stakeholders and IT teams to ensure smooth rollout for software conversions and upgrades. Developed client presentations that could effectively communicate design solution.
Travel to various sites to train account managers on using the upgraded applications.
Liaison for SharePoint implementation for team members, vendors and external clients to house information utilized by various business units. Responsible for gathering customer requirements and translating those requirements into technical solutions which solve business issues and to determine the number and type of team members needed to successfully drive project deliverables. Leading JAD sessions. Managing complete dispatchOffice conversion project life-cycle using SDLC methodology from inception through customer acceptance; including support and/or coordination of technical components of the scope e.g. migration plan and configuration and finally technical transfer of knowledge. Developed use case documentation for internal and external clients for purposes of training, marketing and support in turn eliminating dependency of external sources. Customization of GUI interfaces for user functionality. Utilized Unified Modeling Language (UML).
Environment: dispatchOffice, Java, Access, MS Project, SharePoint, Visio, PowerPoint, Agile development
PM Methodologies: SDLC, Waterfall, Agile
Ryla Data Services – Kennesaw, Georgia November 2006 – April 2007
Call Center Project Management (Consultant)
Ryla Data Services is a Call Center management company. Responsibilities included: Managing the federal government health care initiative. Activities included development and implementation of web application that could be used by federal employees to access and signup for healthcare, and vision plans. Conducted training sessions for employees to access web and choose plan.
Environment: JAVA 1.2, XML, J2EE, MS Project
Intercontinental Hotel Group – Atlanta, Georgia August 2002 – December 2006
Sr. Project Manager/Application Consultant
Intercontinental is the hotel management company for all Intercontinental and Holiday Inn hotels. Responsibilities included: Creating all project development and implementation processes and procedures when there was none to begin with. Developing the requirements gathering process, software development process, and documentation process, including templates and forms for project initiation, development procedures, testing and rollout. Participated as a senior project manager to assist in the development of business processes and procedures to increase market segment and improve the bottom line.
As a Senior Project Manager, I provided hands-on project management for the development and implementation of cutting edge enterprise-wide portal solutions for e-commerce and online/intranet development. Developed client presentations that could effectively communicate design solutions. Interfaced with the customer to determine project direction, report on status, manage customer expectations and ensure on-time quality deliverables. Provided leadership and direction for multi-discipline development, including Project, IT infrastructure setup, requirements gathering, functional requirements, use analysis, software development and customization, hardware/software implementation, and deployment with a distributed resource environment. Implemented and mentored other project managers and team members in a custom methodology, utilizing/combining a Controlled Iteration Lifecycle (aka RUP) and PMI methodologies. Facilitating and leading JAD sessions.
Provided effective management of large ($1M or more) IT projects and oversaw the management of multiple smaller projects including the Business Analyst role by applying and ensuring the application of a standard, defined methodology to the project, and provided the leadership skills necessary to control the execution of the project tasks. Quantify projects, rank solutions, conduct vendor negotiations, recommend viable action plans with backup alternatives, and facilitate the attainment of defined results for over 30 projects. Developed business requirements in order to build customized applications the included writing functional requirements and functional specifications. Created use cases in order to various applications. Training appropriate end users on applications. Invoked SDLC process methodology which included initiation, planning, budget analysis, risk assessments, integration, closing, etc. Managed and developed the market place website for hotels to purchase goods ranging from beverages to bedroom items for hotel rooms which included storyboards. Managed business groups and developers in excess of 15 key stakeholders.
Environment: UML, Java, Oracle 8i, PL/SQL, MS SQL Server, Windows NT, UNIX, Domino, MS Project, PeopleSoft, Informatica, SOX
PM Methodologies: SDLC, Waterfall
Daniels Healthcare Solutions March 2001 – July 2002
Team Lead – Consultant
Daniels Healthcare is a nursing and companion healthcare services company. Responsibilities included: Managing healthcare solutions for clientele of 10 – 15. Monitored and assisted hospital and nursing staff to access patient progress. Quantified cost analysis to project future solutions. Provided business analysis, process modeling. Identified and resolved client issues.
Environment: MS Project
Entex Technology Solutions/Siemens – Atlanta, Georgia June 2000 – February 2001
Project Manager – Coca Cola Atlanta
Siemens’ is the IT solutions company for Coca-Cola. Responsibilities included: Providing project management for all custom development activities. This included requirements gathering/definition, design, project tracking and reporting, and interfacing cross-functionally with all department leaders and senior management. Developed client presentations that could effectively communicate design solutions. Creating functional requirements and functional specifications. Developed trust and acceptance with all development team members consisting of Client Developers, Web Developers, Server Developers plus Operations and IT support personnel to ensure projects and products were delivered, as requested, to meet the established business and budgetary goals. Acted as the subject matter expert to business leaders and senior management.
Project Manager (Contractor) – Coca Cola Atlanta June 1995– June 2000
Assessing and conceptualizing various IT and Business oriented projects for key stakeholders (Coca-Cola). Invoked the customized methodology lifecycle in order to engage the various projects ranging from IT to Procurement to Facility Management. Trained appropriate end-user of applications developed. Wrote SOW, Business Requirements, Use Cases, and all deliverables associated with project rollouts. Developed and implemented industry-specific service-level agreements by infrastructure. Management of projects within approved budgets and plans ranging from six figures to multimillion-dollar business solutions utilizing project management tools. Reviewed large project proposals for product releases. Apply mature management practices leading a diversified work force toward goal achievement. Developed business requirements in order to build customized applications the included writing functional requirements and functional specifications. Created use cases in order to various applications. Managed business groups in excess of 7 key stakeholders. Developed client presentations that could effectively communicate design solutions. Managed teams of 20 programmers and architects. Assisted helpdesk and end-users with maintenance issues with various applications. Implemented all change management issues via a customized change management application. Worked with design team to build and implement a project management tracking application that would allow stakeholders as well as project managers to view, track and edit new projects released. Managed implementations of SAP solutions.
Environment: SAP, Oracle, Java, J2EE, Microsoft Project
PM Methodologies: SDLC, Waterfall
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