Customer Service Manager

Objective:

To secure a position that would let me use my customer service experience in a challenging environment to achieve established benchmarks/goals and to provide the best customer care possible.

Areas of Expertise:

-Proficient in the entire Microsoft Suite -Adaptive team player

-Multi- Task Management -Results oriented

-Data Entry -HIPPA compliance

-Filing and data archiving -Insurance verification/processing

-Brightree

Experience:

Monetary Transactions

-Handled cash, credit card, and debit card transactions with 100% accuracy

Computed Data Reports

-Provided weekly, monthly and quarterly reports detailing employee work and transaction records

Customer Assistance

-Worked with web based databases such as Brightree and diligently completed all assigned tasks, working overtime if necessary

Database Maintenance

-Assisted in managing the company database by verifying, editing, and modifying patient information

Insurance Processing

-Evaluated, explained, and processed insurance for patients in an easy to understand manner

Work History:

Company: PulmonaryRx (COPD Division) (2016-Current)

Position(s) Held: CSR/Fax Management

Responsibilities:

- Handling incoming/outgoing faxes -Coordinating with doctors/insurance

-Ensuring daily, weekly, and monthly tasks are complete

-Insurance verification/processing -Creating/modifying workflows

-Maintaining patient records -Customer service

-Taking payments

Manager: Mel Arenas

Manager Contact: 832-***-****

Company: Aerocare Home Medical (Pulmonary) (2015-2016)

Position(s): CSR/CPAP Resupply

Responsibilities:

- Customer Service -Coordinating with Doctors/Insurance

-Ensuring daily, weekly, and monthly tasks are complete

-Insurance verification/processing

-Maintaining patient records

-Taking payments

Manager: Jodi Robinson

Manager Contact: 713-***-****

Company: PulmonaryRx (Asthma Division) (2013-2014)

Position(s): CSR/Fax Management/Assistant Manager- Asthma Division

Responsibilities:

- Handling incoming/outgoing faxes -Coordinating with Doctors/Insurance

-Ensuring daily, weekly, and monthly tasks are complete

-Insurance verification/processing -Creating/modifying workflows

-Maintaining patient records -Customer service

-Taking payments

Manager: Cody Patel/Jenny Reed

Manager contact: 281-***-****

Company: Urban Cleaners (2011-2012)

Position(s) Held: CSR/Cashier

Responsibilities:

-Money handling (Deposits/cashing out) -Problem resolution

-Customer service -Processing transactions

- Maintain a clean working environment

Education and Training:

College: Lone Star College- University Park (2011-2012)

Courses: Anatomy and Physiology/Basics

City/State: Houston, Texas

High School: Cypress Ridge High School

Education Received: High School Diploma (Class of 2011- Early Graduate)

City/State: Houston, Texas

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