Support Staff
Resume:
Steven
Nguyen
Ln
Tel:
(***)
391- 4033
Houston,
TX
77070
E- mail:
*************@*****.*** Summary
of
Qualifications
• Microsoft
Windows
7
Configuration
Certification
(70- 680)
• Server
2003,
2008
R2,
2012
R2
installation,
maintenance,
implementation,
DHCP
and
Active
Directory
• Operating
System:
Server
2003
–
Server
2012
R2.
Windows
XP/Vista/7/10;
Macintosh
OS
• Server
Virtualization
with
Microsoft
Hyper
V
• Server,
Computer,
Cisco
VOIP
phone,
and
network
printer
installation
• Strong
skills
with
Microsoft
Office
Suite
• Quick
learner
and
highly
motivated
with
excellent
organizational
skills
• Excellent
analytical,
problem
solving,
and
interpersonal
skills Work
Experience
AIV
International
Master
Valve
Distributor
October
2011–
Present Sr.
Technical
Support
Analyst
• Responsible
for
installing,
updating,
and
ensuring
that
servers
are
kept
working
in
an
efficient
manner
• Troubleshoot
and
provide
hand- on
support
for
Server,
PC,
Printer,
smart
phone
and
tablet
• Setup
Cisco
Phone,
Soft
phone
and
VPN
for
mobile
user
to
connect
back
to
the
network
• Maintenance
and
support
for
servers,
storage
systems,
active
directory
and
organizational
units
• Manage
and
maintains
Cisco
Call
manager,
Cisco
Unity
Connection
and
Attendant
Console
• Provide
advance
Technical
support
for
over
250
users
in
7
different
sites,
including
international
sites
• In
charge
of
the
creation
and
deletion
of
users’
delegation
of
rights
and
security
groups
• Review
storage
usage
routinely
to
ensure
adequate
space
for
end
user
• Administration
and
maintenance
of
Active
Directory
• Set
up
Active
directory
and
access
permission
and
file
server
permission
• Analyze
and
debug
operating
system
components;
implement
solution
• Routine
patching
for
the
Windows
/
Mac
O/S
and
hardware
• Anticipate
future
needs
in
computing
resources
and
make
appropriate
recommendations University
of
Houston- Biology
and
Biochemistry
October
2010–
October
2011 User
Service
Specialist
2
• Provide
senior
level
support
to
over
200
faculty,
staff,
and
students
• Responsible
for
performing
computer
workstation
support
to
staff
and
faculty
on
supported
application
• Answer
trouble
calls,
determine
solution,
document
work,
and
add
to
knowledge
base
for
future
issues
• Setup
and
troubleshoot
Microsoft
Exchange
account
for
faculty
and
staff
• Provide
training
to
faculty,
staff,
and/or
students
in
a
formal
classroom
environment
• Install
and
maintain
back
up
for
users
• Maintain
network
equipment,
including
file
servers,
routers,
and
switches
• Evaluate
software
and
hardware
needs
to
accommodate
users
• Analyze
computer
software
and
hardware
problems
and
needs Lone
Star
University
Park,
Houston,
TX.
March
2009–
July
2010 Desktop
Support
• Provide
technical
support
to
learning
center(s)
and
computer
labs,
including
lab
imaging
• Serve
as
technical
liaison
between
department,
faculty,
staff
and
business
executives
• Install
and
test
instructional
software
in
conjunction
with
LAN
personnel
• Recommend
and
coordinate
hardware
and
configuration
changes Education
University
of
Houston- Downtown,
Houston,
TX
May
2010 BBA
–
Computer
Information
System
Contact this candidate