Manager Customer Service

CURRICULUM VITAE

Khushboo Kohli

Contact Number: +91-947*******

Current Location: Amritsar, Punjab, India.

E-mail: **********@**********.***

CAREER SUMMARY

A Commerce Graduate with 4+ years of Qualitative Experience in Insurance &Retail in the following fields.

Products Handled - Customer Service, Operational Processes, Inventory, and Merchandising of Branch, Tele Calling, Accounts, and Insurance.

Regions Worked in - Amritsar

EDUCATIONAL QUALIFICATION

Bachelor of Commerce (B.Com) July 2003 - July 2006

Regular Course S.R. Govt. College, Amritsar.

+2 Course in Commerce Stream

CAREER OBJECTIVE

To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization.

TOTAL EXPERIENCE 4 +yrs

Ritu Kumar (Fashion Designer) From May 2016- till date

Working as an Ass store Manager at Fashion Designer Ritu Kumar store

Store Manager act as Promoter for the Company, Store & Brand

To manage the overall Sale Performance & to improve the sale of the Store

To make new customer & made healthy relationship with them ensure the smooth and swift service standards

To maintain the stock management of the store according to the requirement of the store.

To Handle & motivate the staff to put-in their best efforts in the store Sales & operations.

To promote the brand in Kitty parties in clubs & restaurant..

To make deals with different hotels for promotions of my brand

To do make tie-up with exhibitions & generates Sales..

To make visual merchandising inside the store & mall

Bhullar Microbewerry Alpha-one mall From Oct’15 – May’16

Worked as on Floor Manager

Have to manage & set the floor in the morning..

Managing employees requires training and communicating restaurant policies to the workers, scheduling shifts

Responsible for the hiring, training, and disciplining of restaurant staff

Customer service duties includes taking complaints and greeting customers

present on the restaurant floor and in the kitchen to monitor the quality of the service and the food.

perform the administrative duties for the facility, such as ordering inventory and supplies, tallying receipts, preparing deposits, and processing employee payroll

MSH Sarees Pvt Ltd: From Nov’13- July’15

Working as an Store Manager at Alpha-0ne Mall, Amritsar

JOB PROFILE:-

Store Manager act as Promoter for the Company, Store & Brand

To manage the overall Sale Performance & add efforts to improve the sale of the Store

To make new customer & made healthy relationship with them ensure the smooth and swift service standards

To maintain the stock management of the store according to the requirement of the store.

To Handle & motivate the staff to put-in their best efforts in the store Sales & operations.

To watch the over-all grooming of the staff including our self. And knows ways to deal customer.

To Manage & Reduce the overall Expenses of the store

Maintains the overall reports n files of the stores n also conveys to the staff as important as per SOP of the Company

Visual Merchasinding is one of the main aspects of attracting customer so manager has to innovate new ideas for it.

To maintain healthy relations with mall management & surrounding stores and also between mall management and company.

Amway India Pvt. Ltd. From Sept. 2012- Nov.13

Worked with Amway India Pvt. Ltd. as D.C.S. Executive at Amritsar

JOB PROFILE:-

Looking after various processes like Application entry, AR Release, cheque collection & all other back-end processes of the branch

To handle the A.B.O. of the company, ensure the regular and

Swift service standards for the customer

To achieve the customer satisfaction with communication skills

To deal with inventory which also involves return of stock

To Merchandise on product launch, launch of various contests, Training schedule & important occasions for the company

Maintaining excel data sheet for every process & for future use

Tele-calling for information

Following the KYC norms for every transaction made by customer & Branch Banking.

COMPUTER PROFICIENCY

Office : MS – Office Specialist from Microsoft

Operating System : Microsoft Windows XP, 98, Vista, Windows7

Office and others : MS Excel, MS Word, Power Point, MS Access

Tally Accounts and Busy Accountsotal

Exp

STRENGTHS

Excellent Interpersonal and Communication Skills

Good Analytical Skills

Quick Learner & Self Motivated Logical Thinking and Implementation

Dedicated towards Work

Q

PERSONAL DETAILS

Father’s name : Late. Manjit Singh

Date of birth : 28 Aug 1985

Permanent Address : 18/1, St No.4, Sawan Nagar

Nr. Sunder Nagar Bazar.

Amritsar.

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