Customer Service Microsoft Office

Molay Banerjee

COMMUNICATION:

Permanent Address

*/* ********* ****, *****, Howrah – 711202.

Contact No. : +91-947*******

E MAIL:

*****.********@*****.***

Personal Data:

Date of Birth: 2nd Jan 1982

Father’s Name:

Mr. Deb Kumar Banerjee

Sex: Male

Nationality: Indian

Marital Status: Married

Religion: Hinduism

Languages

Known : English

: Bengali

: Hindi

Interests and Hobbies:

Playing Tabla & Listening Music

Watching Games

OBJECTIVE

Play a responsible role in an organization that enhances my skills and capabilities.

WORK EXPERIENCE

FOOD & BEVERAGE PRODUCTION/HOSPITALITY INDUSTRY PROFESSIONAL

(Offering around 09 years of experience)

PROFILE

• Worked in park plaza Ludhiana from 2006 to 2007

Worked as Guest c with ITC ommi-1 Hotel, Sonar Kolkata for 6 years .from 2007 to2013.

worked in HHI Varanasi as a (C.D.P)

Efficiently handling food operations and queries regarding recipe.

Constant endeavor in building and maintaining customer relations by raising the taste & quality satisfaction levels; utilized problem solving abilities to minimize customer complaints; also offering surprise & delight packages to customers time to time.

Ensuring proper upkeep of the food control book of the kitchen while ensuring accuracy; thorough exposure across managing in high profile standard.

Independently looking after overall guest feedback about food.

Expert in Italian & Continental cuisine.

Right now working in INOX LEISURE LTD as a TEAM LEADER in Operation

Industrious & resourceful professional consistently streamlining operations by utilizing & implementing

processes that meet company standards and client’s needs, thereby ensuring profitability, quality and excellent

Customer service.

Exemplary leadership qualities and professionalism which promote enthusiasm and teamwork;

Supervising, training and mentoring junior staff.

Adept at identifying business opportunities and building marketing thrust to exploit available market potential. Proven expertise in creating and developing innovative business strategies to ensure deeper market penetration.

Focused and hardworking, self-motivated and team oriented; willing to go the extra mile, effective team player with excellent communication and inter-personal skills. Thrive on challenges and quickly adapt to new environments and responsibilities; multilingual with proficiency in English, Hindi and Bengali. Hotel & Kitchen Operations Hospitality Customer Relationship Management Sales & Business Strategic Planning Cost Control Initiatives Team Management Liaison & Coordination

Constant endeavor in building and maintaining customer relations by raising the taste & quality satisfaction levels; utilized problem solving abilities to minimize customer complaints; also offering surprise & delight

ACADEMIC QUALIFICATION

West Bengal Board of Secondary Education – 1998

West Bengal Council Of Higher Secondary Education – 2000

Bachelor of Commerce – 2003 University Of Calcutta

PROFESSIONAL QUALIFICATION

Diploma in Hotel Management Catering & Food Science – 2006.

Durgapur Educational Society (Approved by AICTE) Durgapur.

Doing MBA from Burdwan University in distance mode {2016 to 2018}.

COMPUTER SKILLS

Basic knowledge in Microsoft office

DECLARATION

I here by declare that all the above given factors are true and correct to the best of my knowledge.

DATE:09.04.2014

Molay banerjee

PLACE: Belur signature

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