Technician Active Directory
Resume:
Steven Lebowitz
Delray Beach, FL 33446
CANDIDATE REVIEW
Candidate has 15+ years experience providing desktop support and has Top Secret Security Clearance. Candidate has used multiple ticketing systems, including name brand systems and proprietary. Candidate is familiar with many types of hardware and software to perform duties efficiently
EDUCATION
Ithaca College Bachelors of Science - Communications
EMPLOYMENT HISTORY
ABBTECH / November 2015-May 2016
Computer L4 Technician
Responsible for the supervision of technicians of Windows 7 migration
Replaced and upgraded operating systems
Confirming in active directory to ensure computer names are still active
Troubleshoot hardware and software issues
KForce at American Express, Plantation, FL / June 2014 - October 2015 Computer Technician
Responsible for setting up Dell & Lenovo workstations.
Tracked and verified users and computers in Active Directory
Imaged desktops and laptops with American Express Windows 7 image
Loaded custom programs onto client's machines and copying over user data
Responsible for tracking computer break/fixes through ticket system
Maintained database of Solid State Drives that are returned to Lenovo for new drives
Insight Global at Cemex, West Palm Beach, FL / September 2012 - October 2013
Network Technician
Responsible for computer refreshes for users/Windows 7 migration.
Replaced Dell computers with HPs, copying user profiles and data to new computer
Cloned computers with GHOST program
Traveled around the country replacing routers at various Cemex plant locations
Coordinated travel routes for other team members on their CISCO runs
Insight Global, Global Resources, CompGuyUSA Fort Lauderdale, FL / February 2011 - September 2012 Computer Technician
Replaced and upgraded computer hardware from older PCs
Performed virus investigation and remove as needed
Replaced and upgraded operating systems
Performed computer migration jobs at different banks overnight so banks could be fully operation the next business day
AppleONE, Fort Lauderdale, FL / November 2009 - January 2012
EViD Technician
Covered multiple polling places as needed
Provided support for EViD workstations in Broward County so voters could easily get to the voting machines
Fastteks, Delray Beach, FL / June 2009 - January 2011
Computer Technician
Provided computer troubleshooting and repair for both homes and businesses
Installed and setup new computers and parts
Corrected downed Internet access
Trained customers on how to fix their own problems in the future
Safehouse Systems, Boca Raton, FL / July 2007 – December 2008
Computer Technician
Joined new computers and users to existing networks through Active Directory on Windows Server
Provided support for custom software
Setup new DSL modems for clients
Performed Troubleshooting support for clients via phone support, on site, and through Remote Desktop
Build servers and workstations to help save clients money from buying whole new machines
Lebo Computers, Delray Beach, FL / December 2005 - July 2007
Computer Instructor
Provided computer training for senior citizens
Taught seniors how to use programs such as Word and Excel
Provided instruction in Internet and e-mail applications including how to open attachments to make senior citizens more at ease with using new technology
PC-FM Inc, Port Washington, NY / August 2004 - October 2005
Computer Technician
Provided troubleshooting for PC-FM client’s Microsoft Access problems as well as implemented and installed new hardware including hard drives, motherboards and CD ROMS
Installed new network cards into PCs and ran cables to install new networks
Filled in Desktop Support roles for clients saving thousands of dollars so they did not have to bring in independent contractors
Gateway Mortgage Bankers. Westbury, NY / February 2003 - July 2004
Marketing Administrator
Oversaw all aspects of marketing campaigns. Including placing and designing newspaper ads, billboards, radio advertisements, TV spots and web advertising
Responsible for finding reliable lead companies to provide leads for loan officers
Designed custom MS Access database to track all incoming leads, their origins, and final results of leads
Marketing campaigns lead to a 25% increase in loans closed
SECURITY CLEARANCES
DoD Top Secret Security Clearance
CERTIFICATIONS
A+, MCP, CCNA
TECHNICAL SKILLS
Active Directory, Hardware Replacement, OS Installs, Virus Removal, Desktop Support, Windows XP, Vista, 7&8, MS Office, Remote Desktop, CISCO Routers & Switches, Printer Management, Windows Server 03, 08, Access Point Deployment, Networking, Video Editing, Data Loss Prevention, Windows 7 Migration, GHOSTing, Computer Training
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