Steven Lebowitz

**** ********* ****** ****

Delray Beach, FL 33446

561-***-****

CANDIDATE REVIEW

Candidate has 15+ years experience providing desktop support and has Top Secret Security Clearance. Candidate has used multiple ticketing systems, including name brand systems and proprietary. Candidate is familiar with many types of hardware and software to perform duties efficiently

EDUCATION

Ithaca College Bachelors of Science - Communications

EMPLOYMENT HISTORY

ABBTECH / November 2015-May 2016

Computer L4 Technician

Responsible for the supervision of technicians of Windows 7 migration

Replaced and upgraded operating systems

Confirming in active directory to ensure computer names are still active

Troubleshoot hardware and software issues

KForce at American Express, Plantation, FL / June 2014 - October 2015 Computer Technician

Responsible for setting up Dell & Lenovo workstations.

Tracked and verified users and computers in Active Directory

Imaged desktops and laptops with American Express Windows 7 image

Loaded custom programs onto client's machines and copying over user data

Responsible for tracking computer break/fixes through ticket system

Maintained database of Solid State Drives that are returned to Lenovo for new drives

Insight Global at Cemex, West Palm Beach, FL / September 2012 - October 2013

Network Technician

Responsible for computer refreshes for users/Windows 7 migration.

Replaced Dell computers with HPs, copying user profiles and data to new computer

Cloned computers with GHOST program

Traveled around the country replacing routers at various Cemex plant locations

Coordinated travel routes for other team members on their CISCO runs

Insight Global, Global Resources, CompGuyUSA Fort Lauderdale, FL / February 2011 - September 2012 Computer Technician

Replaced and upgraded computer hardware from older PCs

Performed virus investigation and remove as needed

Replaced and upgraded operating systems

Performed computer migration jobs at different banks overnight so banks could be fully operation the next business day

AppleONE, Fort Lauderdale, FL / November 2009 - January 2012

EViD Technician

Covered multiple polling places as needed

Provided support for EViD workstations in Broward County so voters could easily get to the voting machines

Fastteks, Delray Beach, FL / June 2009 - January 2011

Computer Technician

Provided computer troubleshooting and repair for both homes and businesses

Installed and setup new computers and parts

Corrected downed Internet access

Trained customers on how to fix their own problems in the future

Safehouse Systems, Boca Raton, FL / July 2007 – December 2008

Computer Technician

Joined new computers and users to existing networks through Active Directory on Windows Server

Provided support for custom software

Setup new DSL modems for clients

Performed Troubleshooting support for clients via phone support, on site, and through Remote Desktop

Build servers and workstations to help save clients money from buying whole new machines

Lebo Computers, Delray Beach, FL / December 2005 - July 2007

Computer Instructor

Provided computer training for senior citizens

Taught seniors how to use programs such as Word and Excel

Provided instruction in Internet and e-mail applications including how to open attachments to make senior citizens more at ease with using new technology

PC-FM Inc, Port Washington, NY / August 2004 - October 2005

Computer Technician

Provided troubleshooting for PC-FM client’s Microsoft Access problems as well as implemented and installed new hardware including hard drives, motherboards and CD ROMS

Installed new network cards into PCs and ran cables to install new networks

Filled in Desktop Support roles for clients saving thousands of dollars so they did not have to bring in independent contractors

Gateway Mortgage Bankers. Westbury, NY / February 2003 - July 2004

Marketing Administrator

Oversaw all aspects of marketing campaigns. Including placing and designing newspaper ads, billboards, radio advertisements, TV spots and web advertising

Responsible for finding reliable lead companies to provide leads for loan officers

Designed custom MS Access database to track all incoming leads, their origins, and final results of leads

Marketing campaigns lead to a 25% increase in loans closed

SECURITY CLEARANCES

DoD Top Secret Security Clearance

CERTIFICATIONS

A+, MCP, CCNA

TECHNICAL SKILLS

Active Directory, Hardware Replacement, OS Installs, Virus Removal, Desktop Support, Windows XP, Vista, 7&8, MS Office, Remote Desktop, CISCO Routers & Switches, Printer Management, Windows Server 03, 08, Access Point Deployment, Networking, Video Editing, Data Loss Prevention, Windows 7 Migration, GHOSTing, Computer Training

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