Customer Service Sales
Resume:
GLORIA JONES
Dallas, Texas 75228
Cell 214-***-****
*************@*****.***
Skills and Abilities
Excellent organizational and time management skills
Effective communication skills via written, oral and visual media
Excellent public speaking abilities
Ongoing customer service skills with the ability to relate to a diverse population
Strong creative problem solving abilities
High Level Customer Satisfaction
Work History
May 2015 – Jan 2016
Willis Towers Watson – One Exchange
Benefit Advisor with the Special Situation Team – Inside Call Center Sales, specializing in Medicare and Additional ancillary insurance products. Assisting customers that involve creative solutions to problem such as identifying AEP enrollment opportunities, SEPs, ADP requirements and assisting customer that are aging-in to Medicare.
(Temporary Assignment)
Dec 2012- Jan 2015
Crossmark – Sam’s Club Product Demonstration
Performed food and beverage sampling demonstrations inside of Sam’s, Irving store location as an Event Specialists or Brand Ambassadors. Increased brand awareness about various products being endorse during the demonstration events. Responsible for engaging customers and promoting product sales.
August 2014 – December 2014
Towers Watson One Exchange
Benefit Advisor -Inside call center Insurance sales, specializing in Medicare and additional ancillary insurance products. (Temporary Assignment)
Duties Include:
Customer Service, answering questions and setting enrollment appointments
Providing clients with Medicare product information and recommendations
Enrollment of Medicare and ancillary product during Medicare Open enrollment.
2013-2014 American General Life Insurance
` Insurance Sales, Specializing in Outside Group and Individual Sales of Life
and Retirement planning.
Duties Include:
Generate Leads
Execute fact finding interview
Present appropriate solution for protection and wealth generation.
2011-2013 United Insurance Group
Insurance Sales, Specializing in Senior Insurance marketing and sales of
Medicare approved insurance products
Duties Include:
Sales of Medicare Advantage Plans, Prescription Drug Plans and
Medicare Supplement Plans.
Generate Lead of Eligible Medicare enrollees
Educating Seniors and Disabled individuals about Medicare Benefits and Qualifications for enrollment.
Execute enrollment into appropriate plans to meet individual needs.
2010- 2011 - Aegis Communications
Insurance Sales, Call center campaign with Humana during 2011 Open Enrollment.
Educating seniors and other Medicare recipients.
Duties Include:
Educating individuals about Medicare Benefits
Execute enrollments into appropriate plans to meet individual needs.
Education
University of North Texas – 3+ years, Major – Applied Arts & Science
Computer Skills
Microsoft Office, Adobe Illustrator, Adobe Photoshop
Professions License
Texas Life & Health Insurance License #1042354, 2011 AHIP Certification
National Producer # 1269484
Certifications
Professional Certificate – Alternative Dispute Resolution – University of North Texas
Family Mediation Certification – El Centro College
Texas Long Term Care Partnership Certification
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